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tescos glitch 3 for £2 on shampoos

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Comments

  • mmmkbb
    mmmkbb Posts: 1,033 Forumite
    i do bother a lot about this shampoo shenigans
    i was very unlucky in my dealing with tesco CS today. I was passed to their manager who had put a note beside my account stating firmly only 9 items allowed for me, nothing more.

    since then every phone ended up with more n more disappointing note.
    really tired, n d delivery man din showed up
    i might just return them tomorow by my own cost
  • anna_grant
    anna_grant Posts: 1,498 Forumite
    1,000 Posts Combo Breaker
    My delivery was on Tuesday night, spoke to CS immediately, got the refund e-mail within an hour (had to be referred to manager as over £25), money appeared back in my bank account this morning.
    ¿Alguien ha visto a mi nave espacial?

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  • Jodie1234
    Jodie1234 Posts: 187 Forumite
    Well I'm uber chuffed. I got paid £2 for 10 bottles of john frieda stuff and 2 boxes of thorntons chocolates!

    Refund went in same time as money went out. Mega mega thanks OP!

    :j:j:j:j:j
  • alyssa_liss
    alyssa_liss Posts: 647 Forumite
    had the remaiing items collected last night get to keep 9 so il see what happeneds on the refund end
  • Kaos_2
    Kaos_2 Posts: 521 Forumite
    This morning the large amount is showing on my credit card but no sign of the refund yet, hopefully it'll show up later!

    Quick question... Tesco MADE me pay twice in store last Monday for my shopping as they insisted my first payment hadn't gone through. I KNEW it had but no amount of argueing would convince them as such so I was forced to pay again. Finally today proof showing on my online Credit Card bill, payment taken twice... just wondering whether I would be better going back to the store that made me pay twice (which is what the manager asked me to do) or ringing CS?
    Am I entitled to DTD? If so I know that the store manager has no intention of honouring it :(
    If a post is helpful to you, please take a second to click "thanks", it makes us feel all warm and fuzzy inside! :)
  • trishmci
    trishmci Posts: 108 Forumite
    anna_grant wrote: »
    My delivery was on Tuesday night, spoke to CS immediately, got the refund e-mail within an hour (had to be referred to manager as over £25), money appeared back in my bank account this morning.

    Same here - delivery Tuesday, refund e-mail same day and money back this morning! So all in all, got 15 bottles of shampoo, etc, plus a couple of other things for £10. :D
    Busy mum to 3 gorgeous girls :D
  • katiekins_2
    katiekins_2 Posts: 61 Forumite
    Thanks OP.
    Ordered Tuesday night, delivery last night. 2 JF shampoos substituted with JF conditioner. I only ordered 9 bottles total because of the comments on here, just to be on the safe side. Charged at 3 for 2 with cheapest free. Mentioned to driver that 'my special offers don't seem to have been charged right, shall I ring CS' and he said yes as he couldn't do anything about price. Confirmed with him I was just signing for delivery of goods, not payment. Rang CS, very nice, I just said I'd been charged at the wrong special offer price, and they had over-charged me by £22.80, so he said no problems, refund will take 3-5 days to show on your account. No queries, attitude or anything, just proper customer service.
    BTW, he said it was a mistake on the website, and I said 'oh really?'!!!!!!:rotfl:

    I posted earlier (542) an extract from the Consumer Direct website:

    http://www.consumerdirect.gov.uk/before_you_buy/online-shopping/online-supermarkets
    • ensuring special offer prices quoted online are treated as firm prices for orders that are to be delivered in the offer period - how long the offer lasts will be made clear
    However, having said that, Consumer Direct does also say that 'You have a right to cancel if prices on delivery have increased since the time you ordered as this could be considered to be a breach of contract.'

    Anyway, I'm really happy with my £43.80 of product for £6!:j
    Thanks again
  • AbbieCadabra
    AbbieCadabra Posts: 1,710 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    my online order came last Tues, i'd only gone for 3 Mcadam conditioners - charged at full price of £10.20 (but didn't even check my receipt until i read this thread!) - i emailed them Tues night & had a reply yesterday, refund of £8.20 on it's way. can't say fairer than that :)
  • alyssa_liss
    alyssa_liss Posts: 647 Forumite
    jut had my refund email for the correct amount :)

    so i have ended up with 9 items and £10 voucher plus £5 cashback first order for the grand price of £3.50 .....i used a £6 clubcard voucher to order :)
  • shucks theyve changed it at our store still got about 9 quid off 6 products. no tom soup left but got the variety packs (6 for £3) of cup a soups that should be £1.27.
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