tescos glitch 3 for £2 on shampoos

jeppy

I had a refund for the 9 bottles of approx £37, however they forgot to take into account that they had already applied the promotional dicount. So at the end of the day I got 15 bottles for £10.80. Thanks OP!!

lil_tiger

Bindibabe wrote: »

So if you ignore all the internet ordering part, when the man arrives at your door with the goods, he tells you how much it costs (offers it) and you sign (accept) a contract is formed.

This to me is not the relevant issue and I think some of you are getting sidetracked by it.

The issue is the internet ordering part - the goods are offered on the website and then accepted by the placing of the order - the amount taken out of the account is then not what the customer believed (by way of the prices shown for the individual items - not the ridiculous ruse of a guide price at the end) it would be. So this should be breach of contract, breach of countless regulations and directives on distance selling etc. and possibly fraud. Fraud = obtaining money by deception.

Im sorry but I have to disagree with that. Ill put what I think then people can form their own desicions :beer:.....
I was always taught the 'offer' as you describe it (the advertisement online/or indeed in a shop) is an invitation to treat (in order to protect the buyer against such typo's and limits of stock etc). Therefore the advert is an invitation to treat, the 'buyer' placing the order is actually making an offer to the company (NOT an acceptance of an offer) to buy the item/service at the advertised price. The company then needs to accept this offer....this is why we are discussing the delivery, as that is the only time in the process I can see that the buyer is informed of the price. The buyers cannot commit to buy products for a price without being informed as to what price that is. In this case I would in fact class the next process as a counter offer (as the price differs to what the buyer originally offered to pay for the items)...so Tesco 'counter offer' the actual amount, then the buyer accepts the actual amount. When the driver requests the signature that is the only time in the entire process that the buyer knows the actual price, which is what leads me to believe that is where the contract formation takes place.

guardianangel

OMG!!! I don't check the website for a couple of days and miss this!! Gutted!! Does anyone know whether this is still happening in store?

jazzconfused

are the john and frieda 3 for £2 shampoo still on instore??

lil_tiger

guardianangel wrote: »

OMG!!! I don't check the website for a couple of days and miss this!! Gutted!! Does anyone know whether this is still happening in store?

jazzconfused wrote: »

are the john and frieda 3 for £2 shampoo still on instore??

AFAIK they took the offer off most stores the same night it went live or the day after. Some people have been buying instore where it is advertised 3for2 and as it scans as full price getting DTD back.
I dont think the 3 for £2 has been found for a while

guardianangel

lil_tiger wrote: »

AFAIK they took the offer off most stores the same night it went live or the day after. Some people have been buying instore where it is advertised 3for2 and as it scans as full price getting DTD back.
I dont think the 3 for £2 has been found for a while

Sorry, but what does DTD stand for? Or am I being blonde again?

lil_tiger

guardianangel wrote: »

Sorry, but what does DTD stand for? Or am I being blonde again?

double the difference (eg if the bottles are £5 each, IF ADVERTISED AS 3 FOR 2!!!!, people are buying 3 of them, as most places had removed all offers off them, for £15, then going to CS and getting a refund on the 3rd item that should be free with Tesco's double the difference scheme, so getting £10 back).....makes it 3 bottles for £5 so obviously not as good but AFAIK thats the best people are doing at the mo

singlemumstudent

lil_tiger wrote: »

Im sorry but I have to disagree with that. Ill put what I think then people can form their own desicions :beer:.....
I was always taught the 'offer' as you describe it (the advertisement online/or indeed in a shop) is an invitation to treat (in order to protect the buyer against such typo's and limits of stock etc). Therefore the advert is an invitation to treat, the 'buyer' placing the order is actually making an offer to the company (NOT an acceptance of an offer) to buy the item/service at the advertised price. The company then needs to accept this offer....this is why we are discussing the delivery, as that is the only time in the process I can see that the buyer is informed of the price. The buyers cannot commit to buy products for a price without being informed as to what price that is. In this case I would in fact class the next process as a counter offer (as the price differs to what the buyer originally offered to pay for the items)...so Tesco 'counter offer' the actual amount, then the buyer accepts the actual amount. When the driver requests the signature that is the only time in the entire process that the buyer knows the actual price, which is what leads me to believe that is where the contract formation takes place.

I understand what you are saying. But I'm unsure if even if this is the case. Last year I ordered some really nice Easter eggs because of a similar glitch (anyone remember?) When my order arrived, they had all been substituted and were at a much higher price than the offer on at the time. So I refused the delivery, yet all the money came out of my account just the same. (Also, I had used a debit card, if that's relevant) I was pretty skint at the time, it then took me two weeks of calls to get the money refunded, so I had to go without for a fortnight.

It seems that they can take anything they like out of your account immediately, and then have it sitting in their account gathering interest until they refund you! How on earth is that legal?

(Luckily, this time, my refund for my Tuesday delivery has shown in my account today.)

elisebutt65

I posted earlier how I got 6 of the items charged at full price - £36 so I rang and got my refund sorted.

Well I got an email saying they would refund me £29 - fair enough

To date though - they haven't taken a penny out!!!!:D

I love free stuff!!!

~daisy~_2

my refund amount wasnt quite right either - i paid £2.50 including delivery for 12 items
once again many thanks OP xx