o2 broadband poor in my area

gvw121

I live in hatfield and im staying in a house which is newly built and far away from the o2 exchange centre. Im paying for the home broadband of £7.50 a month for 8meg however I am only getting like 1 meg. Has anyone else been in a similiar situation and whats the best thing to do?

Im in a 12 month contract and the broadband connection is terrible all help is appreciated cheers

jem16

How far away are you from the exchange?

ACDeag

gvw121 wrote: »

I live in hatfield and im staying in a house which is newly built and far away from the o2 exchange centre. Im paying for the basic broadband of £12.50 a month for 8meg however I am only getting like 1 meg. Has anyone else been in a similiar situation and whats the best thing to do?

Im in a 12 month contract and the broadband connection is terrible all help is appreciated cheers

It is likely to be terrible with most suppliers if it is a distance issue. What speed does the BT site say you can get:

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25795

gvw121

I checked on the BT site and they estimated our broadband speed to be 3mb after I entered my landline number in

jem16

gvw121 wrote: »

I checked on the BT site and they estimated our broadband speed to be 3mb after I entered my landline number in

Then you should be getting faster with O2 - what did they quote when you first signed up?

What is your line attenuation? You may find your internal wiring is slowing down your connection. Post your line stats and we can see.

http://www.kitz.co.uk/adsl/frogstats.php#34

gvw121

I looked at that link you posted and it took me to the o2 router and showed me a site link which I had to click where I have to log in and put a password in however the link they had on that site gives me an error display when i click it

jem16

gvw121 wrote: »

I looked at that link you posted and it took me to the o2 router and showed me a site link which I had to click where I have to log in and put a password in however the link they had on that site gives me an error display when i click it

Are you suing the O2 router or a different router?

If the O2 router what is the error message that you're getting?

If a different router what one is it?

gvw121

Im using the speed touch router, I tried opening up that link Go to
http://o2wirelessbox.lan/cgi/b/dsl/dt/?be=0&l0=1&l1=0 but it gives me the message Firefox can't find the server at o2wirelessbox.lan.

Right now I at home with my parents in london, the house in hatfield is rented accommodation as I am student. Can I only get the line stats if im in Hatfield or can I check it from my house in London?

jem16

gvw121 wrote: »

Right now I at home with my parents in london, the house in hatfield is rented accommodation as I am student. Can I only get the line stats if im in Hatfield or can I check it from my house in London?

You need to be physically connected to the router to get the line stats. When you get back to hatfield you can try then.

gvw121

Ok Jem thanks alot keep an eye on this thread I'll post tonight or tommorow. Cheers for your help your a star

macman

Just to confirm, you are on the O2 Standard LLU service-not O2 Access (non LLU)?
If you are on the Hatfield exchange then that is LLU'd for O2.
Are you connecting wirelessly or by ethernet? If wireless, the first thing to do is make a temporary ethernet connection and retest your speed.