o2 broadband poor in my area

gvw121

Jem you asked for the line test results here it is

DSL Connection

Link Information




Uptime:3 days, 14:13:47 DSL Type:G.992.3 annex A Bandwidth (Up/Down) [kbps/kbps]:897 / 979 Data Transferred (Sent/Received) [kB/kB]:0.00 / 0.00 Output Power (Up/Down) [dBm]:12.0 / 16.0 Line Attenuation (Up/Down) [dB]:33.0 / 56.0 SN Margin (Up/Down) [dB]:6.5 / 12.5 Vendor ID (Local/Remote):TMMB / BDCM Loss of Framing (Local/Remote):0 / 0 Loss of Signal (Local/Remote):8 / 0 Loss of Power (Local/Remote):0 / 0 Loss of Link (Remote):0 Error Seconds (Local/Remote):66 / 0 FEC Errors (Up/Down):2,488 / 1,150,750 CRC Errors (Up/Down):2,488 / 3,893 HEC Errors (Up/Down):19,529 / 2,969

gvw121

where on the home o2 broadband just to confirm

jem16

Attenuation of 56db should see you getting 3.7Mb approximately. You're only synching at just less than 1Mb.

Your SN margin is high at 12.5db which could indicate a noisy line. Are you using the master socket or an extension socket?

Try rebooting the router in daylight hours betwen about 10am and 3pm and post the stats again.

kwikbreaks

This site makes a good job of analysing stats from Thomson routers like the O2 Box...

http://be.nfshost.com/

For yours (after I corrected formatting problems) it says...

Expected download speed at your current sync rate: 104.15 KB per second (or 833 kbit)
Expected upload speed at your current sync rate: 95.43 KB per second (or 763 kbit)
Downstream attenuation is very high at 56dB.
Downstream sync speed of 979 kbit is 3219 kbit slower or 23 percent of the average for connections with the same downstream attenuation of 56dB.
Output power down (16.0dBm) is very low. Most common values are 17 to 19.5dBm.
Router is using ADSL2 mode; this may be because of poor line conditions. ADSL2+ mode should result in a faster speed on most lines.
Signal Noise Margin Down (12.5dB) is extremely high. Be* may have put you on this profile to compensate for a high error rate. If you know that your line is actually reliable, lowering the value to the average of 6dB should give a sync speed increase. Call Be* to change it (3dB steps only).
There are some FEC Up errors. FEC errors are *corrected* errors, so these are probably nothing to worry about. Speedtouch routers have a habit of misreporting FEC errors anyway.
Upstream attenuation is very high at 33dB.
Your upstream sync speed of 897 kbit is 93% of the average of 963 kbit for connections with the same upstream attenuation of 33dB.

I suspect that your high noise margin will return to the more normal 6dB immediately after a resync as O2 don't normally mess with defaults sfaik.

gvw121

I just rang BT they ran a test on my line and said it looks fine and told me to ring o2 so it seems like I am running around in circles. I will do a test tommorow between 10am and 3pm its just that I've been busy all day at university. I lived at another house round the corner from where I am currently staying and I was with o2 and the internet connection was fine. I really do think its a problem with BT.

macman

gvw121 wrote: »

I just rang BT they ran a test on my line and said it looks fine and told me to ring o2 so it seems like I am running around in circles. I will do a test tommorow between 10am and 3pm its just that I've been busy all day at university. I lived at another house round the corner from where I am currently staying and I was with o2 and the internet connection was fine. I really do think its a problem with BT.

Noise on the line? Ring 17070, select option 2, Quiet Line Test, listen for noise on the line.
I hope you didn't just say to BT, 'my internet is slow', because if you do that then they will always refer you back to your ISP. What you need to say is that 'my line has noise/crackling on it'-don't even mention that you have broadband.

jem16

gvw121 wrote: »

I will do a test tommorow between 10am and 3pm its just that I've been busy all day at university.

It's not a test i want you to do. It's to reboot your router - you could try it now if you are home as we're still in daylight.

I lived at another house round the corner from where I am currently staying and I was with o2 and the internet connection was fine. I really do think its a problem with BT.

It may not be anything to do with your actual line. Your internal wiring may be causing the problem which is why I asked where the router was plugged into which you haven't told us yet.

macman

macman wrote: »

Noise on the line? Ring 17070, select option 2, Quiet Line Test, listen for noise on the line.
I hope you didn't just say to BT, 'my internet is slow', because if you do that then they will always refer you back to your ISP. What you need to say is that 'my line has noise/crackling on it'-don't even mention that you have broadband.

Sorry, I should have said that you need to do this test from a known working phone (preferably a corded one) plugged into the BT test socket, which is behind the faceplate on your master socket. This will isolate the line from any problems on your internal wiring or extension sockets.

gvw121

Hi Jem & Mac, I resetted the router and the following results are below. I stuck a corded phone into the master socket to see if I can hear any noise however the line was clear and there was no fuzzing noise. I did a test on my broadband speed and the maximum I am getting his 1.4meg. Furthermore I also plugged the router into the master socket and ran a speed test again and I was still getting round the 1.4meg mark. Whatever socket I plug it in I get the same download speed

gvw121

Uptime:0 days, 0:02:07 DSL Type:G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]:802 / 1,479 Data Transferred (Sent/Received) [kB/kB]:0.00 / 0.00 Output Power (Up/Down) [dBm]:12.0 / 16.0 Line Attenuation (Up/Down) [dB]:34.0 / 60.0 SN Margin (Up/Down) [dB]:9.0 / 9.5 Vendor ID (Local/Remote):TMMB / BDCM Loss of Framing (Local/Remote):0 / 0 Loss of Signal (Local/Remote):0 / 0 Loss of Power (Local/Remote):0 / 0 Loss of Link (Remote):0 Error Seconds (Local/Remote):0 / 0 FEC Errors (Up/Down):0 / 1,833 CRC Errors (Up/Down):0 / 0 HEC Errors (Up/Down):17 / 0