NEW ICICI Feedback Poll - Are the problems all cleared up?

salthegal

Yup, I havent haad any problems either, so far so good.

Sal

capate

Heads up

This morning I tried to check my ICICI online account balance, only to get a “User ID expired” error message.

On contacting ICICI I was told that as I had not signed-in during the last 6 months, my account access had been *suspended*.

I was then told that the agent would reset my user ID and that I would have immediate access. However, again I didn’t. Apparently, they cant just reset the user ID where the user has changed the password originally given by ICICI - I would now have to wait until they sent me a new password by post.

Consequently, I have now closed my account by fax!

baldbloke_2

capate wrote:

Heads up

This morning I tried to check my ICICI online account balance, only to get a “User ID expired” error message.

On contacting ICICI I was told that as I had not signed-in during the last 6 months, my account access had been *suspended*.

I was then told that the agent would reset my user ID and that I would have immediate access. However, again I didn’t. Apparently, they cant just reset the user ID where the user has changed the password originally given by ICICI - I would now have to wait until they sent me a new password by post.

Consequently, I have now closed my account by fax!

I'm not sure why you have found this unsatisfactory. Certainly the person at the other end of the phone should know about the changed password effect - but basically all of this this sounds like good security procedures from ICICI.

To be honest if I tried to log in to a secure financial service after 6 months of inactivity and found I was immediately connected to a whole raft of my personal information I would be concerned and disappointed.

I suppose we all see things dfferently.

Paul_Herring

Consequently, I have now closed my account by fax!

This sounds like cutting your nose off to spite your face. Most institutions suspend their accounts (though granted, 6 months may be a bit too soon) when not used. (And I concede the point that they don't tell you beforehand.)

May I ask why you've left it longer than 6 months to check your balance?

exel1966

capate wrote:

Heads up

This morning I tried to check my ICICI online account balance, only to get a “User ID expired” error message.

On contacting ICICI I was told that as I had not signed-in during the last 6 months, my account access had been *suspended*.

I was then told that the agent would reset my user ID and that I would have immediate access. However, again I didn’t. Apparently, they cant just reset the user ID where the user has changed the password originally given by ICICI - I would now have to wait until they sent me a new password by post.

Consequently, I have now closed my account by fax!

Can't fathom out why anyone would want an online savings account and not bother to access it for over 6 months. Maybe I'm strange in that I like to check that any deposits/withdrawls/credited interest payments have gone through OK !!

baldbloke_2

exel1966 wrote:

Can't fathom out why anyone would want an online savings account and not bother to access it for over 6 months. Maybe I'm strange in that I like to check that any deposits/withdrawls/credited interest payments have gone through OK !!

I have to agree. Even if I had deposited a single lump sum and left it to accrue interest I would be wanting to check at regular intervals that it was still accessible and had not been spirited away.

In fact I spend half my life checking financial balances and the suchlike that have not changed!

capate

I opened the account when the ICICI account was first publicised and deposited a 5-figure sum.

I am a little confused as to why some posters think that I should be checking this account on a regular basis - WHY would I want to do this? You don’t get more interest just because you keep looking!

I do not think it acceptable, for an online banking service, to suspend my access just because I havent check my account recently, AND if they do it for some obscure security reason, then they should advise me of the fact directly. Not wait for me to find that I am locked-out.

How is suspending access in this way a good security procedure?

You don’t have to search very hard to find negative feedback regarding ICICI. For me suspending access to my account without notification is enough for me to withdraw my funds.

I have other savings on deposit with a number of online organisations and have never come across this sort of problem, nor the many other problems regularly highlighted by customers of ICICI.

Paul_Herring

I am a little confused as to why some posters think that I should be checking this account on a regular basis - WHY would I want to do this? You don’t get more interest just because you keep looking!

If only to make sure you're getting the right interest being added!

How is suspending access in this way a good security procedure?

Well if you're not accessing it on a regular basis, it's to ensure that no-one else does. I conceeded above that the fact that they do this after only 6 months, and without warning isn't really the right way to go about it.

You don’t have to search very hard to find negative feedback regarding ICICI.

It's very rare that any institution gets raving feedback about mediocre or even good products. And to be honest, most of the negative feedback is from people either with problems initially opening the account, or people like yourself who've been hit with this 6 month timeout on account logins. Generally, once you have the account up and running and if you're using it with some degree of regularity, there are no problems.

murphydavid

capate wrote:

I am a little confused as to why some posters think that I should be checking this account on a regular basis - WHY would I want to do this? You don’t get more interest just because you keep looking!

How is suspending access in this way a good security procedure?

Yes I agree with you capate. If they are so unsure of their security that they have to mess with your account every six months then I am sure they won't get to look after my money.
If you can break the banks cypher then it takes less than a minute to nick someones money. Even if you are sitting looking at your money all the time (how sad is that) you won't stop them. So how is it secure when you change your password to one only you know, they then have to change it to a new one they create and put it in the post which may be intercepted?

capate

Paul_Herring wrote:

And to be honest, most of the negative feedback is from people either with problems initially opening the account, or people like yourself who've been hit with this 6 month timeout on account logins.

Then you would think that ICICI would learn from the experience and review their protocols, rather than repeatedly having the same problems!