NEW ICICI Feedback Poll - Are the problems all cleared up?

montycat_2

No problems here except that I changed my Password and now I can't remember it .

1 more attempt and I will be locked out .

How easy is it to reset a password and who do I contact .

Thanks in Advance

DocProc

You need to be sent a new password and so you need to ring them and tell them you have forgotten/lost the old one.

From my own Terms and Conditions, which I printed out and have on file, I see there is a Help Desk number at 0808 314151 (8am - 8pm Mondays to Saturdays). I would simply ring this and tell them your password problem.

When it arrives by post, and this might take from 7 to 10 days, you then telephone them again and they will reset it so that your new password will work.

Next you access your HiSAVE account using that password.

Then you change it, whilst within the account, to something more memorable.

Might I suggest, since the password is 'all numerical', you use a geometric layout of some kind on your keypad? That makes it easier to use and remember.

You could also add a few numbers to the front and back of it, if you like, and write it in your phone note book. Anyhow, do something so that you can jog your memory in the future to tell you what the damn thing actually is, eh?

holloholloway

Hi i'm a newbie. Well i've been lurking for some time but didn't get round to registering but now i have and i am glad to be a part of your community.

I joined icici about four months ago and i haven't been able to log into my internet account since i joined four months ago.

I spoke to a customer service guy from india about two months ago and explained that after trying to login using my username and password that this information was rejected. I asked the guy for a new password which when it arrived a week later was illegible and i still couldn't login to my account.

I phoned up a week and a half ago and explained that i still couldn't access my account and i was apoplectic and that i required a legible password. I asked the cust service person to check whether my other details were correct and he said that he would post a new password and user info but this is yet to arrive. I am very upset.

I don't feel comfortable with icici and i should never have joined. i don't feel confident and i don't trust them as they seem incompetent. I have to enunciate my words and speak more slowly that i'm used to because there are big communication problems as the representative finds it difficult to understand my birmingham accent.
I'm worried that because my username and password have been rejected in the past that perhaps my info has been sold or sth. They are paying these cust service people peanuts and it's not beyond the realms of possibility that my info could have been sold. It isn't politically correct to talk in this way but i'm only saying what a lot of other people are thinking who have joined icici.

C_L_Ockstand

I joined ICICI last month looking for a good safe return on my redundancy settlement. The initial process was a bit slow, but eventually got there. My first "Bank Statement" came on the 3rd, showing some interest.

But the problem was the email itself which was wrongly formatted so the whole of the 2nd half of the email (my actual statement) just appeared as a mass of html code.

I know how to view html as a document but others may not. So I wrote to ICICI, included their email and explained the problem. I also requested that all future emails be plain text format.

The curt response was simply rude. "Please clarify your exact query and forward the exact mail your query pertains to".

I'd already supplied that information and explained my "exact" problem in my original email - which is why I thought I'd check this forum tonight. As far as I'm concerned, the alarm bells are ringing and ICICI could soon lose this new customer.

DawnW

I had an account for several months, 5 fig sum at one time. However, too many problems with the website, couldn't get money out, or get it in, couldn't see balance etc, the customer service is well meaning, but slow and ineffective. I have finally (and reluctantly) 'sacked' them, because I have too much to do to keep on trying to get it all put right. The level of customer service is just not what I expect from a bank, hardly encourages you to have confidence. Also, A& L's new account at 5.38 is higher interest rate and less hassle.

stuzhunter

I opened an account when the product was launched. Everything went smoothly until I lost my tax-free status last month. I made a request to transfer out some money last Sunday. I hope that the transfer goes smoothly.

DocProc

I have posted elsewhere on here as to how the HiSAVE web site has been quite flakey, with obvious internal server problems, linking issues, unlabelled buttons, etc, etc, not withstanding that the transfer facility still worked admirably. This lasted, according to my own experiences, for the last three or four weeks.

Today I found everything worked superbly well.

I conclude all their problems in that technical regard appear to have now been fixed.

EDIT 16.11.06

The 'Statement facility' was broke this morning. I'll try it out again later and report back here.

makintracks

I opened an account earlier this year and it took ages to get everything working. Although it is a joint account, only one set of access information works and we have been unable to clear up why the other info does not allow access.

There are often problems accessing my on-line account and when you call customer services, it is always a case of taking around 48 hours to sort it out. They also promise calls they never make and DO NOT RESPOND TO EMAIL sent from your account at all!

I decided to transfer all the money out of the account as I do not feel it is worth the hassle and I basically do not trust them at all. The instruction to move the money has not been carried out and email asking why not replied to.

The extra interest is NOT WORTH THE HASSLE! When I eventually succeed in getting my money back I will simply close the account.

[Deleted User]

A word to the wise.

If you do have the temerity to request closure of your HiSave account:

1) Do not expect ICICI to be very happy about it.
2) Do expect ICICI to drag their feet actually closing the account and paying over your interest.
3) Do not expect section 352 certificates to be issued quickly, but at the end of the tax year.
4) Do take hard copies of all transaction history for your records, and check all calculations and that you have received your entitlements to closure.
5) Do expect ICICI to block internet access to your account history, without any notice, once you have closed the account.

DarkAngel_2

Well i jumped in with an application for ICICI on Thursday of last week i think it was. Today i got the email telling me to send my cheque in. Having talked to a few other people I thought it wise to do some digging on ICICI before putting any amount of money in. Now I'm not so sure whether to finish opening the account or not having read a number of posting regarding fraudulent transaction, although these appear to be primarily from people in India and the US.

I decided to go and open the account but limit how much money i put in there. Then i got a second email which looks to be identical to the first telling me to send my cheque in. Talk about being paranoid, but thats not what you need to happen just before you decide to go ahead with an account opening. I work in software development and have worked on numerous websites, and to be honest I fail to see how they can get something as simple as sending one email wrong.

I'm still going to go ahead with opening the account, but im going to be keeping a very close eye on it.

Tony

*EDIT* - Now four emails today and counting....