'American Style' Samsung Fridge Freezer (merged threads)

heather.essex

Hi I have one of these lovely Samsung Fridge Freezer that started to play up this weekend. We have defrosted the unit, but the motor won’t start.
Is there a reset button somewhere or a sensory we need to pay attention to?
:mad:

heather.essex

It has sprung back into life now and the temperature in the fridge is fine, but for how long who knows!

Elyse

If you have had this 4 years ring them up. As some models have 5year guarantee cos of the fault.
I can't find a link but on there website it allows to check which models are affected to have the parts replaced.
Mine has reoccurred just outside the 5 year guarantee! Exact same thing.

steven07968

Ditto, mine is now outside the 5 year warranty, during which they replaced the same part on 2 separate occasions, and the same part has gone again :mad:

No water from the dispenser, fridge freezing cold and extremely noisy :mad:

Not happy.

mehta23

I also have this fridge, and also have similar problems. I've already done a complete defrost a few weeks back, but I still get fridge defrost and fan faults, and now the fridge does not cool properly and instead likes to remain at a warm 12C instead of the 3C it says it's at

Any good/cheap ways to fix this?

edit: forgot to mention this is outside of the 5 year warranty.

dorsetmoneysavingexpert

I bought one of these in 2004 and over the past few years have had a number of incidents where the fridge warms up even though the display says temperatures are normal. The problem is with the defrost sensor. For some reason these things only seem to last for a couple of years ( I am now on my third one). What happens is that behind the back panel in the freezer section (take all the screws off and the panels comes out) there is the heat exchanger (the bit that cools the fridge) and below it is a heater. Every so often the heater is supposed to come on and warm up the heat exchanger and get rid of any ice that has formed. The problem is that the heater doesn't come on so that slowly the heat exchanger gets completely frosted up and no air to cool the fridge can get past it. The fix is to get a hair drier and melt all the ice and then replace the sensor (costs about £10 plus postage from ukwhitegoods on the web). Whole job takes about 15 mins most of which is unloading the cold stuff. Good luck :j

Princess_hairy_toes

appliancediyrepairs supplied us with a new twin cooling unit. The instructions were brilliant but you have to be able to take parts of the fridge apart. Apparently the Samsung freezers have a common fault with the unit freezing up. This causes the fan to click as it hits the ice. The fridge temp to go up and the water dispenser stops working.

We defrosted ours several times but within a few months it would do it again. Ours is about 8 yrs old and over the last month had to be defrosted every other day and the freezer temp started to fluctuate wildly causing food to defrost and re freeze.

I did a google search and a forum recommended appliancediyrepairs as helpful and much cheaper than calling someone out. The part ( which was about £120 inc postage and arrived within a couple of working days. Took my husband a couple of hours on Tuesday to fit. We had some additional questions and I emailed the site who responded with helpful answers and were fantastic.

My freezer has stayed frozen for the last three days and my fridge is nice and cool. We ended up with an additional issue of a split water tank due to the constant freezing which we have ordered. But I wish we had found the site a couple of years ago. It would have saved us a lot of hassle.

precious777

We have the Samsung RS21NCSV - same problem,fridge not cooling build up of ice around fan etc. looked on Samsung website and there is a fault with these models. Called and was told that even though out of warranty as a good will gesture they will do a free inspection, and full repair inclusive of parts and labour - I pointed out that its not a good will gesture as it states on website that is what you will do regardless of warranty etc !! She still insisted she was doing it out of goodwill - let her have that one - dont care as long as they fix it ! She did add it will be chargeable if we have ever had engineer out for this problem before - which we haven't ..

Link for you to check your appliance http://www.samsung.com/uk/homevisit/?pid=uk_support_banner_homevisit_20130524

tbw

When mine was problematical a couple of years ago (known faults - well publicised) they sent a free engineer 3 times even though outside the warranty period. The 3rd time the engineer told me they don't do the same 'fix' more than 3 times - the 4th time the same fault developed I SCREWED A BRAND NEW UPDATED MODEL OUT OF THEM ! tOOK A BIT OF JUMPING UP AND DOWN BUT IT WORKED . I know several other people got the same deal- you need to make a real nuisance of yourself.

fiano60

I have a rs21 bought in march 2008 had a row with samsung who kept telling me I was over their 5 year warranty they told me my fride freezer was 5 years and 7 months old but thats wrong but I first reported the fault on the 18 April until I found this forum I didn't realise there was a fault
I was not notified although I did have fuses in that were put in supposedly to stop a" fire risk " not the fault it has at the moment .Was told by customer complaints it was on tv ect I told him I havnt had a tv for over 5 years now and that they were happy enough to send me info about their new products by email so why not about this his answer there is nothing we will do help you your out of guarentee. Called Currys who I bought it off and it seems it might be covered by the goods and services act that states manufactoring faults. Please keep fingers crossed that they come up trumps otherwise a 170 bill for me cant do repairs myself.:mad: