M and S Red Rose shocker

nickduff

St Valentines day massacre!!

a dozen red roses ordered online at M+S weeks ago, following on advice on this fair website....

a dozen fairtrade courier delivered red roses on sunday 14th february.

an email was recieved at 01:28am this morning stating that the item ordered could not be delivered today and i would be contacted to arrange a new delivery date.

i am sure Valentines day is only once a year....

FURIOUS!!!!!!!!!!!!!!
:mad:

Greener_Grass

That sucks, I hope mrs nickduff understands

nickduff

the really annoying thing is mrs (we aint married ((YET))) nickduff is about 250 miles away, so i cant even get there to deliver a rose in person!!!

my valentine was less than impressed!!!

i thought M+S would be decent......

tsk.....

bb69

Thats really poor service! Have you tried to call them?

Alison_B

I hope that your other half isn't too upset with you, it isn't your fault that this has happened. That is disgusting service from M&S, and I hope that they compensate you appropriately.

Try ringing interflora this morning as I am sure that there are some florists that could deliver for you today.

JohnnieStar

That is really, really bad Have you called them? I hope you managed to get some roses for your valentine

pretzelgirl

oooooooo thats awful:mad:,im sure your valentine will understand though,still its very frustrating,what a let down.hope you manage to talk to someone at customer services who helps you,let us know how you get on.

golfkec

Id cancel the order if I was you. Just had 12 delivered for my lady from M&S and they look like the ASDA ones for £2.

Thought they were fairtrade ones

Wasn't fair trade for me

stolt

thats really bad, did they take the money. I ordered some for my wife and got a email friday to say my card hadnt gone through so i entered some new card details and the money was taken. got me worried now.....

billionairelizzie

Hi Nickduff.... sorry about your situation, have you tried looking at yell.com for the area she lives in and find a florist, I am sure most of them will be open this morning, and someone might help you out, I had the same experience from M&S for a Birthday, but the florist side is not run by M&S :mad: its a different entitiy not sure how that works. I went into store and they really didnt care, good luck with getting today, sorted guess thats your priority

danemi1

ordered some flowers for mothers day a couple of years ago and they did arrive in time but were really poor quality - I emailed them and they gave me a refund - I know it wont get the flowers there any quicker but I certainly think you are due something for the frustration you have incurred at least - good luck with sorting it out - I know I was really surprised you just dont expect it with M and S