Urgent Advice Sought: Lastminute.com

pin

barron wrote:

(ii) Charter Flights

In the sale of charter flights Globepost Limited (part of the lastminute.com plc group) acts as agent for various third party suppliers. The contract for the charter flight will be between you and the relevant supplier and you will be subject to their terms and conditions. To read those terms and conditions please click here.

But I thought the OP booked a scheduled flight with Lastminute and NOT a charter flight?

pin

Just having a look at the lastminute t&c's. Question to the OP, did you read the fare rules before buying the ticket?

barron_2

Charter or scheduled the contract is still with the Airline,globepost are a consolidator,part of Lastminute.
It is more or less the same for Puga's sake see below.

(i) Regular Flights

When you purchase a flight from lastminute.com you are using a service provided by Globepost Limited, a company which is a member of the lastminute.com limited group.


Globepost Limited is registered in England and Wales with registered number 01700807. Its registered address is 39 Victoria Street, London, SW1E 6JP.


Generally, the more flexible the ticket the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.


Bookings made online through our secure server are bonded by Globepost Limited under their Air Travel Organisers Licence (ATOL) 2897.


To help you, below are Globepost Limited's general booking conditions. Please read them carefully.


Contract

Any booking made or order placed by you, whether through the lastminute.com website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Globepost Limited are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.

Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the lastminute.com website when you progress through the purchase path.

You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.

A contract arises between you and the airline when we send you a confirmation e-mail on behalf of Globepost Limited confirming that they have accepted your booking.


Fares

All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.


Reservations

In the vast majority of cases Globepost becomes aware of the availability of flights tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Globepost purchases the relevant ticket.

Be aware that certain airlines do not maintain "real time" seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Globepost Limited will advise you within 48 hours if this is the case and will do all they can to reinstate your booking.

barron_2

Again I emphasise the OP should get hold of the Airline and Globepost,quoting the terms,so that pressure is put on from all angles.
Lastminute ARE members of ABTA so OP is right to get in touch,another angle.
Just stick with it
Good Luck.

barron_2

Pin,I am sorry mate,but what have the fare rules to do with it.
The OP made the offer to buy the seats as advertised,the offer was accepted by means of confirmation.
A contract then existed between OP and Airline,if the Airline has issued economy tickets,then it is them OP has to chase.
BUT you have the middle men,Lastminute and Globepost,who will tell OP contract is with Airline,OP just goes round in circles.
Again GET HOLD OF AIRLINE AND QUOTE THE CONTRACT.IF THEY DO NOTHING. ATOL(C.A.A)Anyway ABTA should sort this out for the OP.

Puja_2

I did contact Jet Airways, they have said it is not their fault (which it isnt) and there is nothing they can do.

Yes I did read the fare rules before making the booking, though they did not say anything about the class of flight they did state that I was allowed to make one free date change on the ticket should I need to. The fare rules were the same as below:

Terms & Conditions
The airline rules for this flight are:
##AM_XML FOR H2XSP TYPE FARES CANCELLATIONS BEFORE DEPARTURE CHARGE GBP 100.00 FOR REFUND. TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW. AFTER DEPARTURE TICKET IS NON-REFUNDABLE. OUTBOUND - CHANGES CHARGE GBP 70.00 FOR REVALIDATION. NOTE - PERMITTED NO LATER THAN 24 HOURS BEFORE DEPARTURE.

---

INBOUND - CHANGES CHANGES PERMITTED FOR REVALIDATION. NOTE - FIRST CHANGE IS PERMITTED FREE OF CHARGE. SECOND OR SUBSEQUENT CHANGE PERMITTED AT A CHARGE OF GBP 30.00 PER TRANSACTION. CHANGES CHANGES NOT PERMITTED IN CASE OF REISSUE. CHARGE GBP 70.00 FOR REVALIDATION. NOTE - PERMITTED NO LATER THAN 24 HOURS BEFORE DEPARTURE.

---

INBOUND - CHANGES CHANGES PERMITTED FOR REVALIDATION. NOTE - FIRST CHANGE IS PERMITTED FREE OF CHARGE. SECOND OR SUBSEQUENT CHANGE PERMITTED AT A CHARGE OF GBP 30.00 PER TRANSACTION. CHANGES CHANGES NOT PERMITTED IN CASE OF REISSUE.

Though I dont understand what the fare rules have to do with it? Am I missing something? Please advise!

Puja_2

I did phone the airline.

They said that it is nothing to do with them.

pin

"H2XSP" is the fare type. H fares are normally economy class. However in all fairness it is very unlikely you would have known this.

barron_2

Then they have their wires crossed,keep banging at ABTA's Door.
It is all above(postings) and in Lastminute's contract.
You said you have all the relevant proof that you purchased Business class.
Hit em with it.!!!
DO NOT TAKE NOTICE of people saying what did you expect for £300.
I have managed to find flights to the US,(not many ,hasten to add)in Club for less than £300 with BA.(with restrictions).
Example,I book you a holiday with Tommy Cook,I send you all the details,you agree to booking,booking made,CONTRACT IS THEN WITH TOMMY COOK.
BUT if I had advertised All Inc and then gave you Self Cater.Then you have a right to sue me.
You HAVE proof of what you booked,they may cancel and give your money back and a bit of compo.But just keep at them ,dont let ABTA sit on it,You want results NOW!!!.

barron_2

Just out of interest,what dates are you flying?