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Thinking of getting social services involved?

Ok I have posted before about my stepson desperately wanting joint residency...
This last week he has had a particularly nightmarish time with his mother and has been very vocal this weekend about how unhappy he is and how much she makes him unhappy by not listening to him and being really rude to him when he says how much he wants to see his father.
So my fiance has suggested we get the social services involved, it is so clear he is unahppy, in the past his school has noticed and got involved and something really needs to be done because he is suffering, every week when he goes back to her he is in tears/has tears in his eyes or is holding them back.
Just wondering if this is a good idea really? I've heard good and bad stuff, we just really want his voice to be heard.
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