Bank Charges Reclaiming Guide discussion

wilf55

thanks

just re read the letter and baiscally tells me to tick

box 1
we accept your goodwill offer in respect of my complaint

or box 2
i choose to decline your goodwill offer in respect of my complaint

so contrary to how i read it in the first place it is not a full and final settlement

so can i continue my claim

sorry to be a pain

divermoose

Help!!
I went through the full reclaiming process a few years ago, was offered a settlement and rejected it and then 3 days later the stay on banks started and the rest is history.

My thought on the hardship situation though, is that when I was being subjected to the charges on charges and constantly being overdrawn was due to the charges usually in excess of £150 per month + interest. I couldn't get out of the cycle.

In the end the only way to get out was to approach the bank and arrange a £6000 managed loan. I was in real hardship then with a young family.

Can the hardship situation be applied retrospectively? Furthermore, I have requested from the bank a full list of all loans and credit agreements I have made with the bank over the past 10 years.

I received a letter yesterday from the HSBC giving me the details of the one existing ongoing loan I have from them with term and interest rate. However, the details of the old managed loan referred to above they state that the loan was opened prior to 6 years therefore they do not hold paperwork or details of interest on the loan! Is this right? They do not have records of interest rates applied to a loan started in 2003?

They then also tell me that another personal loan closed in Nov 2008 they have no data on this loan as it is closed??

I was hoping to use the information of these loans as proof that I was in hardship and had to use the banks own loans to pay off the build up of bank charges and interest applied by the bank.

Could anyone give me a hint if a retrospective hardship claim could be used and also does the banks statement of no information and data on loans given to me over the past 7 years me true and honest? I thought records of most things had to be kept for a period of 10 years in archive!

Premier_2

divermoose wrote: »

Help!!
I went through the full reclaiming process a few years ago, was offered a settlement and rejected it and then 3 days later the stay on banks started and the rest is history.

My thought on the hardship situation though, is that when I was being subjected to the charges on charges and constantly being overdrawn was due to the charges usually in excess of £150 per month + interest. I couldn't get out of the cycle.

In the end the only way to get out was to approach the bank and arrange a £6000 managed loan. I was in real hardship then with a young family.

Can the hardship situation be applied retrospectively? Furthermore, I have requested from the bank a full list of all loans and credit agreements I have made with the bank over the past 10 years.

I received a letter yesterday from the HSBC giving me the details of the one existing ongoing loan I have from them with term and interest rate. However, the details of the old managed loan referred to above they state that the loan was opened prior to 6 years therefore they do not hold paperwork or details of interest on the loan! Is this right? They do not have records of interest rates applied to a loan started in 2003?

They then also tell me that another personal loan closed in Nov 2008 they have no data on this loan as it is closed??

I was hoping to use the information of these loans as proof that I was in hardship and had to use the banks own loans to pay off the build up of bank charges and interest applied by the bank.

Could anyone give me a hint if a retrospective hardship claim could be used and also does the banks statement of no information and data on loans given to me over the past 7 years me true and honest? I thought records of most things had to be kept for a period of 10 years in archive!

I think it's unlikely that you will get any refund of bank charges in this case.

Even if you were in genuine financial hardship, there is no obligation on the bank to refund any bank charges. Their only obligation is to handle your complaint with a sympathetic and positive approach.

You say you found yourself stuck into a cycle of charges whilst in unauthorised overdraft; a cycle you couldn't break out of without help.
The bank arranged a loan for you. As this presumably allowed you to break the cycle of charges, then do you not agree this is a positive step they took to help you?

bridgyboo

I am new to the forum but i did send out letters( off martins site) to my bank natwest last year. The court ruling came back and they sent me a letter to say they would not be issuing me with a refund, i claimed nearly £3000. I am now on a low income and could really do with this. Can I reclaim? What advice can you give? Thanks

Premier_2

bridgyboo wrote: »

... What advice can you give? Thanks

At this point, only to read the article. Alot has changed since you tried 12 months ago mostly as a result of the Supreme Court judgement in November.

If, after having read the article, you still need help, please ask

perryhogan

Hey all. Have just sent a letter to Natwest asking for £3300 back in charges. I am taking the financial hardship route.

I am currently in about £3000 in arrears on my Mortgage and have a credit card of £1500 that isnt getting paid. I am currently unemployed

I have used the template on this site and will let you know what they say back.

sheelagh

How's this for a good set of bank charges !!
My son went overdrawn by £4.17 on his LloydsTSB , and they have charged him £25 for organising an unauthorised overdraft, followed by £6 a day for every day he is overdrawn, which as he was overdrawn for 4 days means, a charge of nearly £50 for 4 lousy quid!
The most infuriating thing is, that I actually went into the local branch with my son to open the account, and explained that he had learning difficulties, therefore little understanding of money etc. He has a fixed income of £55 a week benefits paid into the account, therefore I wanted an account where he could not go overdrawn under any circumstances. I was assured that by using a debit card he would only be able to spend the money that was in his account and he would not be able to go overdrawn. I explained to my son that this card would mean he could only spend what was in his account and so he was expecting the card not to work when he reached it's limit ...I know that's not the best way to manage money, but he has learning difficulties so that's why he only has a small amount of money to play with. Lloyds stance is that they didn't want him to be embarrased by having his card refused in store, therefore the arranged a discretionary overdraft!! As the charge was to Amazon online there would have been no embarrasement, just an email saying "tough luck you can't buy this". I am furious and will be doing everything I can to get his money refunded .....in the mean time, he is left to survive a week on £6 as lloyds have taken almost all his weekly allowance:-(

Premier_2

sheelagh wrote: »

How's this for a good set of bank charges !!
My son went overdrawn by £4.17 on his LloydsTSB , and they have charged him £25 for organising an unauthorised overdraft, ...

How long ago was this?

Current charges by LLoydstsb would mean the unplanned overdraft monthly fee should be £15.
(An unpaid item charge would be £20)

With effect from 02 December, Lloydstsb are changing their charges and there would be no charge at all for such a minor indiscretion.
(the unpaid item fee reduces to £10 on the same date)

Edit: If you want your son's account so that he cannot go into unplanned overdraft (I understand he has learning difficulties), you need to ensure he has a classic account with 'control' added.
With 'control', the current unpaid item fee would be £10 (reducing to £0 from December). However there is a £10 monthly fee for this service.

'Control' is not guaranteed to stop all transactions where there is insufficient funds, but will stop most.
(Some businesses are granted a 'floor level', where pre-authorisation may not be required for some low amounts)

MILLIONDOLLARALI

hi sorry if this is on the wrong thread - im a noobie!

This month HSBC have charged me £75 for being £117 over my overdraft limit - i am never over the limit but struggled this month. I phoned them and explained it was a one off and i never normally go over my limit and my husband has been paying money into my a/c to bring the overdraft down, but they blankly refused to waiver the fee. is there anything i can do to get the £75 back as this is the only fee i would be reclaiming?

Any advice would be greatly appreciated

Thanks all :money:

darwins_mum

MILLIONDOLLARALI wrote: »

hi sorry if this is on the wrong thread - im a noobie!

This month HSBC have charged me £75 for being £117 over my overdraft limit - i am never over the limit but struggled this month. I phoned them and explained it was a one off and i never normally go over my limit and my husband has been paying money into my a/c to bring the overdraft down, but they blankly refused to waiver the fee. is there anything i can do to get the £75 back as this is the only fee i would be reclaiming?

Any advice would be greatly appreciated

Thanks all :money:

I too became overdrawn on a HSBC account and rang them straight away. I was advised that they will waive charges as long as this only happens once in a 6 month period. I guess the question is whether you have been overdrawn within the last 6 months or not.
hope this helps