Bank Charges Reclaiming Guide discussion

natweststaffmember

basj wrote: »

Yes, I've got planned overdraft for £500 a month which I can't get out of because I earn too little to cover the overdraft and have enough money to get till the next salary without using the overdraft..;/

Priority creditors are Mortgage/rent, council tax, utilities, HP(on the car you use for work) Court fines, Court ordered child support, etc,etc,

Planned overdraft is not unfortunately a priority debt. I would speak with the bank if you are struggling and see what help they can give. If you do have priority debt arrears then speak with your creditors and see what help they can give.

basj

Thanks for your help Premier and Natweststaffmember. I'm really confused with all the issues about financial hardship, reclaiming the money and all of that. That's a good idea to ask the bank for help if I can't make it without using this overdraft each month. Once again, thanks

beverly_hills

natweststaffmember wrote: »

I think you need to read the lending code section 9 and re read cos the lack of a business manager might factor into any complaint you make.

Had a good re-re-read of section 9 & annexe B, and tonight included that in an email to my (new) business bank manager - or relationship manager as they call him now. Highlighted a few of the "standards have not been implemented since I approached bank management when I first suspected financial difficulties due to health reasons 3 years ago and asked for advice and support - none was offered"
Said I'm still hoping the bank comes good etc etc etc, didn't make any threats or demands, just put the ball in their court I think!
Thank you so much for that bit of advice, it certainly made me look more closely at the particular section. Here's hoping for a decent result soon.

micktwo

How do I begin the bank chargers claiming process? I don't know whether to go to the bank or there is special contact info for the bank that detail with such claims. I am with Barclays. Any Suggestions??

leclerc

micktwo wrote: »

How do I begin the bank chargers claiming process? I don't know whether to go to the bank or there is special contact info for the bank that detail with such claims. I am with Barclays. Any Suggestions??

Have you read Martin's Guide to reclaiming?

Scootercoe

Hello

I thought I would go through my bank statements to see how much I have been charged over the years. I actually still have page 1 of my Barclays bank statements, sad I know.

I was actually quite impressed. Over about 12 years I have been charged £480, most of that in the past 5 years. During this time I was actually quite pro-active in complaining about it and got each charge refunded within a day or two after receving it, totalling £210 of the £480.

I was wondering if it was worth trying to get the other £270 back considering they actually refunded the last 5 charges. Im not particularly hard up but I could use the money. Is it worth going for it?

Premier_2

Scootercoe wrote: »

Hello

I thought I would go through my bank statements to see how much I have been charged over the years. I actually still have page 1 of my Barclays bank statements, sad I know.

I was actually quite impressed. Over about 12 years I have been charged £480, most of that in the past 5 years. During this time I was actually quite pro-active in complaining about it and got each charge refunded within a day or two after receving it, totalling £210 of the £480.

I was wondering if it was worth trying to get the other £270 back considering they actually refunded the last 5 charges. Im not particularly hard up but I could use the money. Is it worth going for it?

As they appear to be quite old charges, and you have had some goodwill refunds, I dounbt there's much chance of getting these back the same way.

It doesn't sound like you are in financial hardship.

The only other available option is on legal grounds. The bank are unlikely to accept this argument themselves, and no one has yet won in court using the arguments.

Kayleigh112233

Advice from a member of staff at MSE would be much appreciated.

Because my A&L account has been inactive for so many months I incurred a £5 admin charge. No problem there except I did not have any money in my account due to the inactivity to cover this and that took me overdrawn. I have since received £5 a day charges, totaling £75. I would have immediately cleared this £5 admin charge but I have been away from my home and I only received the letter today. I called A&L and they could only offer me £25 off goodwill.

I am going to go into the bank tomorrow. Do I have an argument for not paying these charges and only clearing the admin charge as they did send me the letter and its in the terms and conditions, although these charges only occurred because of their admin fee and not spending by me - if that were the case I would deserve them.

Thanks.

kushty

Hi

I'm confused as to what's happening now that the banks 'won' the supreme court case.

I might have a case for hardship but the charges amount to over £5000 and I don't just want an offer of an extended overdraft or something, I want the money that I feel is rightfully mine.

Is anyone actually winning/settling from threatening to take their bank to court?

Premier_2

kushty wrote: »

...Is anyone actually winning/settling from threatening to take their bank to court?

Apparently not.

As you will see from this thread,
https://forums.moneysavingexpert.com/discussion/2248309
only those in genuine financial hardship are sometimes having any success ... but even that is not guaranteed. Banks are only required to treat such claims in a positive and symathetic manner, and "an offer of an extended overdraft or something" may be considered to meet that requirement if it allows you to repay the amount you owe.