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Report Bank Charges successes and failures

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  • fp2001pf wrote: »
    Help!!!
    I made a claim in May 2007
    Amount: 2600 and I did not include charges (yeah stupid)
    Bank: Natwest
    Result: Negative - I received a letter second week of January saying that they are happy with the outcome of the Supreme Court 25 November 2009, and therefore no refund will be made.
    I have 8 weeks to reply, if i dont complain the case will be closed.

    What can I do? Any help and advise I would much appreciate.
    (Yes I go in overdraft every month).

    Thanks in advance.
    dont sit back and do nothing!!! write back and stress to them that if they thought the amount they have charged every time was fair then why have they now lowered the charge amount to £5?! its double standards! they cant be happy with it and change it? i did this and said i would be perfectly happy to accept the difference between £5 and £35 been as you are not willing to pay the full amount and i got a letter saying il get an offer in the next 21 days!!! mind you i am scared cos knowing my luck it might be a fiver lol!
    good luck anyway, give em hell x
  • Started Claim - July 2008
    Original amount claimed for - £3111.50
    Bank - HSBC

    As I claim during the FSE waiver - I was told that my case would be put on hold... fair enough...

    As they kept extending the waiver and the Financial Hardship was brought in... I claimed FH - (correctly, as it was a vicious circle)

    then in September 2009 they offered £408 to cover the charges over the last 3 months...

    I accepted these on the understanding that it was not in full and that I will also continue my claim with the Finanial Ombudsman... also during this time I put in another claim for the charges since July 08 which came to £800 minus the £408 they paid back.

    After the ruling they wrote back to confirm that they feel that the charges were fair etc and if nothing within 8 weeks closed... blah blah...

    So I sent another letter off explaining that it is in their interest to prove that they were fair and consistent!

    Then Martin gave us new template - I have sent the one off to the Financial Ombudsman and another to the bank... - the Ombudsman have replied stating high volume and my case will be seen soon... and the bank are standing their ground and saying No...

    Please help...:j
  • mikeyry wrote: »
    what address did you send you letters to?
    i sent them to: customer response services unit
    drummond house
    first floor
    1 redheughs avenue
    edinburgh
    EH12 9JN
    the phone number is:08453030456
    hope this helps x
  • emwil14 wrote: »
    i sent them to: Customer response services unit
    drummond house
    first floor
    1 redheughs avenue
    edinburgh
    eh12 9jn
    the phone number is:08453030456
    hope this helps x

    thanks:I am sure it will help all of us, on here, looking for the address of the natwest bank /yes?
  • sharon666 wrote: »
    thanks:I am sure it will help all of us, on here, looking for the address of the natwest bank /yes?
    yes it will. il keep you all posted about what happens. i think the bank thinks if it keeps knocking everyone back then eventually they will only have to pay a handfull of people! they have sat on our money long enough!!!
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • jowli wrote: »
    Hi, I was wondering what address you sent the letter to and also what exactly did you say?

    thanks

    Yes hun, i sent it to:

    LLoyds TSB Plc
    Charlton Place
    Andover
    Hampshire
    SP10 1RE

    I sent everything recorded delivery and simply followed Matins bank charge tips- hardship :money:. I explained my circumstances and how i have been charged £500+ per year in bank charges in the past 10years. I explained my personal problems (beriefments etc), repossesions etc...

    Hope this is useful and Lloyds seems very swift in their response so we will see what happens. if i am succesfsful i will be more than willing to help any1 that needs it. :rotfl:
  • chants1981 wrote: »
    Yes hun, i sent it to:

    LLoyds TSB Plc
    Charlton Place
    Andover
    Hampshire
    SP10 1RE

    I sent everything recorded delivery and simply followed Matins bank charge tips- hardship :money:. I explained my circumstances and how i have been charged £500+ per year in bank charges in the past 10years. I explained my personal problems (beriefments etc), repossesions etc...

    Hope this is useful and Lloyds seems very swift in their response so we will see what happens. if i am succesfsful i will be more than willing to help any1 that needs it. :rotfl:
    you are a good un, thank you so much, i will post with a update, thanks for now, big hugs, i hope this help others on here too.:A
    sharon666
  • chants1981 wrote: »
    :mad: B4 the Supreme court ruling i had sent numerous claims to Lloyds and was put on hold. I then put a calim in for hardship and heard nothing.

    I followed Martins new approach. i sent a hardship claim in again 4th feb 2010 for £7858.52 including interest. Low and behold 8th Feb Lloyds sent me a letter saying they would look into my concerns and will let me know the outcome within 4 weeks.

    Fingers crossed:wave::wave: I will keep you updated.
    good luck to you
    sharon666
  • thank you sharon666, il take your advice and keep you posted
    good luck to you
    sharon666





  • URL="http://www.consumerwiki.co.uk/index.php?title=Natwest&action=edit&section=2"]edit[/URL
    Contact Details

    REGISTERED ADDRESS: -
    NATIONAL WESTMINSTER BANK PLC
    135 Bishpsgate,
    London
    EC2M 3TP.

    DATA PROTECTION ACT

    Address For a Full bells and whistles S.A.R - (Subject Access Request)
    Data Protection Manager
    Regulatory Risk
    2nd Floor
    Business House B
    Goggarburn
    PO Box 1000
    Edinburgh
    EH12 1HQ

    Address For S.A.R - (Subject Access Request) Bank statements only
    Customer Relations Services Unit
    1st Floor
    Drummond House
    Redheughs Avenue
    South Gyle
    Edinburgh
    EH11 9JN
    or, if you have online banking, follow these instructions:
    1) Log into online banking
    2) Click Statements on the top left hand side
    3) View Bank Statements on screen
    4) Select the account you want then click next
    5) Hey presto you have the last 6 years statements going back to October 2002.


    Address for Prelim and LBA as from 25th August 2007
    Customer Service Response Unit
    The Cornerstone
    60 South Gyle Crescent
    Edinburgh
    EH12 9WF
    Address for CCA for Natwest Credit Card
    NatWest
    Credit Management Services
    Kendal Court
    Ironmasters Way
    Telford
    TF3 4DT
    Natwest Credit Card
    Cards Customer Services
    Customer Contact Centre
    PO Box 5747
    Southend on Sea
    SS1 9AJ
    Address for PPI S.A.R - (Subject Access Request) where a copy/copies of agreement(s) are being requested
    PPI Customer Concerns Team
    FAO Information Request Team Hardman Boulevard
    5th Floor, Hardman Boulevard
    Manchester
    M3 3AQ.


    COMPLAINTS DEPARTMENT EMAIL ADDRESS: -
    Online Form
    or send to [EMAIL="feedback@NatWest.com"][email protected][/EMAIL]

    CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -
    Contact Your Branch

    INTERNET BANKING WEBSITE: -
    Log On

    HOW TO OBTAIN YOUR STATEMENTS ON LINE: -
    - (Subject Access Request)

    OTHER CONTACTS: -
    Card Services - fax number + Data Protection Act....01702 278306
    Customers in Financial Difficulty: 0845 600 6423

    NatWest Customer Relations,
    Freepost NAT12685,
    Borehamwood,
    Hertfordshire.
    WD6 1BR

    NatWest (or Royal Bank of Scotland).
    Fred Goodwin
    Group Chief Executive
    The Royal Bank of Scotland Group plc
    PO Box 1000
    Edinburgh
    EH12 1HQ

    OR

    Gordon Pell
    Chairman and Chief Executive, Retail Banking
    The Royal Bank of Scotland Group plc
    PO Box 1000
    Edinburgh
    EH12 1HQ
    URL="http://www.consumerwiki.co.uk/index.php?title=Natwest&action=edit&section=3"]edit[/URL
    URL="http://www.consumerwiki.co.uk/index.php?title=Natwest&action=edit&section=4"]edit[/URL


    URL="http://www.consumerwiki.co.uk/index.php?title=Natwest&action=edit&section=5"]edit[/URL
    URL="http://www.consumerwiki.co.uk/index.php?title=Natwest&action=edit&section=6"]edit[/URL
    Abbreviations on Statements

    ATM - Automated Teller (Cash) Machine
    BAC - Automated Credit
    BGC - Bank Giro Credit
    CHG - Charge
    D/D - Direct Debit
    DIV - Dividend
    DR - Account Overdrawn or Debit Item
    IBP - Inter Branch Payment
    INT - Interest
    ITL - International
    NDC - No Dividend Counterfoil
    OTR - Online Banking
    PO - Post Office
    POS - Point of Sale - Switch/Maestro
    S/O - Standing Order
    SBT - Funds Transfer
    TLR - Teller Transaction
    TMS - Travel Money Service
    TSU - Telephone Banking


    URL="http://www.consumerwiki.co.uk/index.php?title=Natwest&action=edit&section=7"]edit[/URL
    NatWest Online Statements

    As from 16th August 2008 you can now view statements on-line back to October 5th 2002
    Quick guide:
    • (1) Log into NatWest online banking,
    • (2) Go to statements on the right hand side and click on that,
    • (3) then on the drop down menu it says "historic transactions" then you need to choose dates not more than 12 months, ie 5th October 2002 until 4th October 2003, etc,etc,.


    URL="http://www.consumerwiki.co.uk/index.php?title=Natwest&action=edit&section=8"]edit[/URL


    URL="http://www.consumerwiki.co.uk/index.php?title=Natwest&action=edit&section=9"]edit[/URL
    HOPE THIS HELPS YOU, TO FIND THE ADDRESS YOU NEED, I JUST PUT IN NATWEST COMPLAINTS IN GOOGLE, AND YOU WILL FIND OTHER INFORMATION ON THERE , I DON'T BANK WITH THE NATWEST, BUT, SOME OF THE INFORMATION MIGHT INTEREST YOU, HOPE IT HELPS YOU GET THE ADDRESS YOU ARE AFTER.
    GOOD LUCK
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