"He/she was so rude"

young_victor_meldrew

biscit wrote: »

It's easy when in a difficult situation to get stressed and distressed and this often sounds like shouting. But there is a big difference between being a bit high handed, and swearing your gob off.

I don't get the mentality that thinks of swearing as a justified and proportionate reaction. I mean sure some people have trouble controlling their language, but surely they must acknowledge it is a problem.

I think some people are fully aware of what they are doing, some gear themselves up for a fight before they even pick up the phone! -These are weak gutless People who stand no chance of winning any type of argument or fight they would get into on a face to face basis.

These are violent times, people need to learn to watch their mouth and control their tempers - one day they will meet their match!

trickytrolleys

on the other hand I had a customer swear TO me today and he really made me laugh!

I work in pensions and he called about his and said a company had written to him 'to inform him he was getting old - !!!!!!!s' he was only messing about and i found it sooo funny that I was far more eager to actually help him as much as I could than I would have been if he had been a misery, so swearing is not ALWAYS bad

catflea

I agree, depends on the context. I dont get offended though (except with some very specific things - which anyone calling is unlikely to have a clue about anyway). Some of my colleagues will baulk at any profanity used on the call, whether directed at them or not.

pmduk

ReallyFedUp wrote: »

Dear Mr.Angry

I am writing this letter to thank you for shouting so loudly in my ear I was left with a headache for the rest of the day.

It was quite thoughtful and generous of you to swear at me and abuse me because you made a mistake.

You were in the right to call screaming like a banshee from the word go, before I even had the chance to open my mouth and apologise for the mistake you made. You are a brave heart and deserve a medal for your chivalry.

It was selfish of me to try and explain it to you in plain English that a 3 year old could understand, and you were within your rights to fly into a rage when you still couldn't understand it after 4 calm explanations.

After all, the hundreds of thousands of previous customers who have all understood the same thing were of super human intelligence, your lack of understanding was due to the fact that you are a mere mortal rather than a superhero with an IQ of 2000 like the rest of our customers.

I would like to express my gratitude to you for the way you maliciously called back and told my boss that I was "taking the P*** out of you" because you couldn't understand the most simple element of our service.

My offer to Email some instructions were out-of-order, how stupid of me to think outside the box and offer you some extra assistance. I must be the worst customer service agent you have ever dealt with. I apologise for this.

I would also like to thank you for fabricating a story making yourself look like a victim, even though it was you who kept interrupting me every time I opened my mouth, you who was making threats - I really enjoyed being called a "Stupid F*****g C**t"

How silly of me to not know the question you were going to ask next whilst in the middle of answering the previous one.

I also liked the way you asked me if I could understand "F***ng English" when I asked you if you were saying F for Foxtrot or S for Sierra - I should have understood you the first time you mumbled it through that mouthful of food you were chewing on.

It was very creative of you to lie about the incident to my boss for the sake of a few quid; I hope that the £4.99 you gained from your lies brings you happiness and joy that is clearly missing from your miserable life.

I would also like to thank you for the way that you then went on to fabricate your story on the internet - rather then telling it how it actually was, you embellished your story - perhaps if enough people reply you will start believing it yourself - that makes it true doesn't it?

I would also like to thank you for the stream of emails you sent us, all written in capital letters, peppered with spelling mistakes, not explaining what you wanted - demanding a reply. We love being told in such colourful language just what you think of us - it was so generous of you to put these feelings in writing.

How wrong it was of us to tell you that it is unacceptable to write to us in such a manner - we should have taken it on the chin and replied telling you how wonderful and clever you are and offered you some roses and a foot massage.

I hope that you remain a customer for many years to come. I look forward to your next angry call or Email, perhaps you can get someone to wind you up beforehand again, so you are really peeved off when you call - then you can use all that testicular fortitude of yours to really take it out on me, then blame the fact you were screaming at me on the "temporary deafness" you claim to suffer from.

I wish you well in your life -and pity you for having to deal with me - after all I am a scumbag, flotsam, piece of crap who deserves to be spoken to like something you just trod in, I am not a human, I am just a robot void of feelings and emotion who should be honoured to hear your whining voice in my ear. You are 100% right, the small amount of money you pay late every month really pays my wages - and doesn’t cover the cost of your numerous calls to our 0800 free phone number at all.

Take Care Mr.Angry, I really really hope that no one ever treats you the way you treated me.

Kind Regards,


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You've spoken to "truthman007"?

young_victor_meldrew

Unusual, that open letter to "Mr.Angry" seems to have done the Email round robin! It arrived in my Inbox today from a mate who lives in Toronto. The power of MSE!