"He/she was so rude"

dinglebert

I think that part of the trouble are the hoops you have to go through just to speak to someone in the first place. Can be four or five menus of choices, then having to listen to a tape telling you how good the internet can be to sort out your problem (especially good if its an problem with online services). My personal favourite is when they get you to input your account number, password, date of birth then put you through to someone who does that all again as a starter for 10. Then they can't sort your problem and put you through to another department who then also does the DPA checks.

pendulum

Widelats wrote: »

... example i asked in a library if i could have extra time on the computers, she said "Yes, but only coz theres nobody here, if there were people here i wouldnt let you, i dont always do this i just do this time only not in future" its pretty miserable of her to talk this way, why does she not just say yes.

Widelats... the only poster who I'd describe as "habitually wrong". Everything that comes from you is wrong so it's no surprise that you're wrong again.

She was bending the rules for you and letting you know that this time it was ok to have more time, but that on other occasions she might have had to say no. She was being as helpful as she could be and that's actually a good example of customer service.

You don't have a clue.

biscit

Widelats wrote: »

There are some occasions where if staff have helped, they think its then their god given right to be rude, example i asked in a library if i could have extra time on the computers, she said "Yes, but only coz theres nobody here, if there were people here i wouldnt let you, i dont always do this i just do this time only not in future" its pretty miserable of her to talk this way, why does she not just say yes.

The way you've written it, it doesn't sound rude. Sounds perfectly acceptable to me.

young_victor_meldrew

Companies should make potential customers sit IQ tests before allowing them access to their businesses.

hippyadam

young_victor_meldrew wrote: »

Companies should make potential customers sit IQ tests before allowing them access to their businesses.

lol i may try that out on mine!!

young_victor_meldrew

It will save you a lot of grief! - Working on a project with the Customer Service Director of a well known company, the letters of complaint he gets are 50% fiction 25% fabrication 20% exaggeration and 5% truth.

Sad really that people need to lie in order to save a few pounds not thinking of the consequences of their lies.

Just as well that we can use CCTV and call recordings to cross reference the content of letters and eliminate liars.

bundly

Years ago when I was a telephone operator for the GPO (as was) if someone was in the least rude we'd just pull the plug out. If they phoned back and were angry about being cut off, we'd just cut them off again, and so on, until they learned to be polite.

But then, we were untraceable. I guess call centre staff don't have that option?

suseh97

i worked in a call centre during uni holidays. we had a 3 strikes and out policy. customers were warned about shouting and/or swearing 3 times and then we put the phone down. management agreed. the calls were recorded so most customers never complained as once they had calmed down i am sure they were quite ashamed

djb215

I was on the Returns Desk at work once and a rather stern women came over with an electric radiator in a box that she'd bought from another store the previous evening saying that she just wanted her money back as it was no longer required and hadn't been used. I started opening the box to check the contents (as every right minded person would do in the job) and then said to me in a stroppy tone "what are you doing? I said it hadn't been used", told her it was company policy to check all returns unless they were being returned immediately without actually leaving the store with the goods. I gave her a refund, she didn't even say thankyou, and went to the shopfloor supervisor and said I was arrogant!

The supervisor finished speaking to her and then when she left, came over to me and said oh she said you were being arrogant, I said (and he agreed) she was just being stroppy because I was doing my job!

Makes me laugh sometimes how some customers think they're God, yawn.

richardvc

lufcgirl wrote: »

your out to get them and demand a supervisor! Part of the job unfortunately.

That's because us, the public, have been 'played' by companies for years (it's why this site was set up !!) and now don't believe a word anyone tells us.

Everyone forgets, call centres were not set up for the benefit of the customer.

And whilst you should not be rude to the under-paid and stressed staff (who are the cannon fodder) you do feel as though 'the call' is just a sales opportunity and in no way shape or form likely to benefit you, the customer.

We have had a certain ISP who have kept phoning us to change over to them with regard to phone calls and in a moment of weakness my missus agreed !!

Well they cocked it up so it never happened due to their own inefficiency !!

But, they kept calling saying 'why not change to us ??' and we said 'no thanks, because you are crap' and yet with the three separate promises to 'investigate' and get back to us, nothing has happened so we have now asked them not to call. When we receive the next call I'm afraid we will be accused of being rude but if you can't be bothered to listen...........