"He/she was so rude"

nikki2804

pitkin2020 wrote: »

I work on the principle if you call them you have no right to be rude, but if they cold call you its free game especially after you say no and they still persist

I like this philosophy (sp)

Widelats

nikki2804 wrote: »

I like this philosophy (sp)

I would take all levels of abuse if i was getting paid for it.

I don't think people who are angry/rude are actually rude, i think they are either afraid of something or plainly miserable in their own lives.

young_victor_meldrew

I'm never rude to call centre agents.

Heres why.

1. They have my address and other details. :rotfl:

God knows what a really Peed off agent could do with them. :eek:

2. Its illegal for them to libel you in your notes, but, who knows if they have a special codeword or phrase added to accounts to indicate "screaming crybaby prat"

3. Its not big and its not clever.

custardy

young_victor_meldrew wrote: »

I'm never rude to call centre agents.

Heres why.

1. They have my address and other details. :rotfl:

God knows what a really Peed off agent could do with them. :eek:

2. Its illegal for them to libel you in your notes, but, who knows if they have a special codeword or phrase added to accounts to indicate "screaming crybaby prat"

3. Its not big and its not clever.

rude customer = am sunday call back

Gerrard_8_lfc

You can imagine what I get said to me on a daily basis....

Customers who talk to you with respect are the easiest to help with any problems. Some customers forget the CSA is a human being to I mean really would you talk like that to them if you were face to face I don't think so.

Manners cost nothing. However some agents needs a lesson in customer service long pauses one word answers.

On the other hand 90% of angry customers are angry because they are not being told what they want to hear.

young_victor_meldrew

custardy wrote: »

rude customer = am sunday call back

:rotfl:Or a "personal" visit from the agent and their pals who just so happen to be bodybuilders, boxers, and bouncers.... see if they are as brave face to face as they are over the phone!

Widelats

Gerrard_8_lfc wrote: »

On the other hand 90% of angry cusatomers are angry because they are not being told what they want to hear.

http://www.ddcrew.com/rageguy.jpg

pmduk

I learned early on in my experience in this area, that you will be considered polite and helpful only if you are able to do precisely what the customer wants. If you can't oblige then you are considered rude and unhelpful, however much you have tried to help.

Widelats

pmduk wrote: »

I learned early on in my experience in this area, that you will be considered polite and helpful only if you are able to do precisely what the customer wants. If you can't oblige then you are considered rude and unhelpful, however much you have tried to help.

There are some occasions where if staff have helped, they think its then their god given right to be rude, example i asked in a library if i could have extra time on the computers, she said "Yes, but only coz theres nobody here, if there were people here i wouldnt let you, i dont always do this i just do this time only not in future" its pretty miserable of her to talk this way, why does she not just say yes.

young_victor_meldrew

Widelats wrote: »

There are some occasions where if staff have helped, they think its then their god given right to be rude, example i asked in a library if i could have extra time on the computers, she said "Yes, but only coz theres nobody here, if there were people here i wouldnt let you, i dont always do this i just do this time only not in future" its pretty miserable of her to talk this way, why does she not just say yes.

I don't think that thats rude, a bit stern, but not rude.