"He/she was so rude"

melorablack

I have always found the call centre staff I have dealt with to be pleasant.

It's the doctor's and dentist's receptionists that I find to be most rude, arrogant and patronising. Both on the phone and face to face.

RobertoMoir

I find people generally respond to you the way you are to them. If I'm ringing in to complain about a company I always make it clear to the person I'm talking to that I'm complaining about their employer and not them too... and because I know that I don't get nasty with the person I'm speaking to either.

pitkin2020

RobertoMoir wrote: »

I find people generally respond to you the way you are to them. If I'm ringing in to complain about a company I always make it clear to the person I'm talking to that I'm complaining about their employer and not them too... and because I know that I don't get nasty with the person I'm speaking to either.

If you phone to complain and you do it a calm and controlled manner the person receiving the call will 9 times out of 10 offer you good advice. It's the small percentage of people who think by screaming at the operator will get an issue resolved, when in fact the operator is more than likely to disconnect the call.

nikki2804

Gerrard_8_lfc wrote: »

You can imagine what I get said to me on a daily basis....

Customers who talk to you with respect are the easiest to help with any problems. Some customers forget the CSA is a human being to I mean really would you talk like that to them if you were face to face I don't think so.

Manners cost nothing. However some agents needs a lesson in customer service long pauses one word answers.

On the other hand 90% of angry customers are angry because they are not being told what they want to hear.

Oooh I edit my post, I'm in the second most hated organisation in the country!

young_victor_meldrew

Swan wrote: »

lol, too right

two of my kids have temped at call centres, my son's now doing a film & media degree & THIS is one of the student films they made, WARNING there is a bit of f'ing & blinding

I hope it's not taken from real life :eek: ... he didn't get sacked & isn't in jail so I'm guessing it's fantasy

I wonder if anyone has ever been beaten up by a "surprise" visitor because they got too mouthy over the phone?

sagalout1954

Widelats wrote: »

There are some occasions where if staff have helped, they think its then their god given right to be rude, example i asked in a library if i could have extra time on the computers, she said "Yes, but only coz theres nobody here, if there were people here i wouldnt let you, i dont always do this i just do this time only not in future" its pretty miserable of her to talk this way, why does she not just say yes.

...............or be really rude and say "sorry, NO". Her only mistake was not phrasing the 'yes' better, so it was clear the 'yes' was an exception and why without leaving you feeling she'd done you a big favour.

For call centres/helpdesks I usually start the conversation with "I'm very angry but not with you because this is not your fault" - then I explain politely and ask their advice/help. Being angry is no excuse for treating or speaking to someone like sh!te. Some of the rudest people on the phone wouldn't dare speak face to face to someone like that and it's no more acceptable on the telephone.

Proc

"The customer is always right."

The biggest pile of bullshi7 in history. The worst thing is though, that there are millions of morons out there that will quote this dog!!!! phrase, or just believe it.

TheSaint_2

There is one perk - playing back the customers phone call over the speaker for the whole office to laugh at

Revenge? Post the clip on the internet The company I used to work for had a call center, and if customers started shouting / screaming / swearing we would tell them that everything they say and are saying is being recorded and WILL be used as evidence against them :P
They usually turn very nice all of a sudden...

fabforty

Widelats wrote: »

There are some occasions where if staff have helped, they think its then their god given right to be rude, example i asked in a library if i could have extra time on the computers, she said "Yes, but only coz theres nobody here, if there were people here i wouldnt let you, i dont always do this i just do this time only not in future" its pretty miserable of her to talk this way, why does she not just say yes.

Widelats wrote: »

There are some occasions where if staff have helped, they think its then their god given right to be rude, example i asked in a library if i could have extra time on the computers, she said "Yes, but only coz theres nobody here, if there were people here i wouldnt let you, i dont always do this i just do this time only not in future" its pretty miserable of her to talk this way, why does she not just say yes.

Unless you have omitted a few swear words, I'm sorry but her response wasn't rude. I have worked in three call centres over a period of 5 years, (funded my way through university) including two years training customer service operators. To answer your question, the reason that she didn't just say 'yes' without explaining why it could be done on that occasion, was to avoid the situation where you come back the following week, ask for more time and then complain 'well she did it last time' if they have to say no. No doubt you would then complain about that.

I remember one customer calling me a F!!!!! Stupid C!!! amongst other things (I worked for national rail - he had missed his last train and apparently it was all my fault). I terminated the call and he had the nerve to write in complaining about my rudeness in putting the phone down on him.

Your post really illustates the problem - instead of appreciating the fact that she has accommodated your request, you prefer to label her as rude.

suited-aces

Proc wrote: »

"The customer is always right."

The biggest pile of bull in history. The worst thing is though, that there are millions of morons out there that will quote this dog!!!! phrase, or just believe it.

Have never heard it quoted in an argument, but would probably burst out laughing if I did!