02 PAYG Mobile Broadband - £8.75 Profit

albo2002

it's been 31 days for me now - have just emailed them now.

Whether they are slow or not, it's a bit poor if they advertise it as 28 days and then dont deliver on that promise.

veggieblob

Perhaps we should get the email address of someone higher up at Nectar and send them a link to this thread. The number of hits should make them a bit nervous and push them to get something sorted - or am I being a bit naive here?

williham

veggieblob wrote: »

Perhaps we should get the email address of someone higher up at Nectar and send them a link to this thread. The number of hits should make them a bit nervous and push them to get something sorted - or am I being a bit naive here?

Everything will be fine! calm down!

gollfy

williham wrote: »

Everything will be fine! calm down!

In my case it aint fine!!:mad:

Dan2310

Just read your post Gollfy so im off to email Nectar to see what they have to say!

Also been 31 days for me, if they tell me that they havnt tracked !!

Just been thinking, I used my mums Nectar account to go through, but used my own name to place the order on the 02 website. Do you think this may stop me from getting my points?

albo2002

Just got this reply from Nectar:

'Thank you for your email regarding your missing points from Nectar eStores.

The enquiry has now been escalated to our dedicated Nectar eStores team to be resolved as quickly as possible. We will continue to follow this enquiry and reply to you as soon as we have a response. Please allow us up to 21 days.

Thank you for your interest in Nectar eStores.


Regards

Sarah
Nectar Team'

not exactly a speedy service

davidian84

It says 31days after it was dispatched. but I think people normally leave a few extra days before complaining

bien.wal

After my complain Nectar just asked me for transaction number,
I cant find any cofirmation e-mail from o2 in my inbox history please anyone can confirm that O2 send it to us after transaction???

albo2002

bien.wal wrote: »

After my complain Nectar just asked me for transaction number,
I cant find any cofirmation e-mail from o2 in my inbox history please anyone can confirm that O2 send it to us after transaction???

i did receive a confirmation email

BigMac1989

I recieved a 'thank you for your order' email with the order number quoted, I think this is what Nectar are asking for