Asda

Lip_Stick

gordikin wrote: »

Not gone out with a child when you were ill perhaps?

I needed milk for my child, I felt well enough to go for it but when arriving felt really unwell. What should I have done? I didn't want him to go without. I live on my own with him !!!!!!! He comes before me!

Lip_Stick

I'd like to say thank you, to all the compassionate replies. There are some nice people out there. If someone was ill, I'd let them use my mobile no matter what. It's not about the cost. Thankfully I'm feeling better now, but I'll be contacting Asda about my complaint, and their lack of sympathy. After all, this could happen to anyone.

Ivrytwr3

gordikin wrote: »

Not gone out with a child when you were ill perhaps?

So no shopping either? The OP said they 'had' to go shopping. I don't have a bunker ready to go full of essentials, i guess the OP didn't either.

solodanceparty

sandiep wrote: »

Is no-one in this country responsible for themselves any longer?
Asda should have done more, phone 999 and get them to pass on a message, phone my dad and come and get him to do my shopping, it's not my fault I went out when I was ill.

I appreciate that the OP has had a bad day, and a crappy situation. But honestly, it's not ASDA's responsibility to ensure that everyone entering the store is fit and well, and has a fully charged mobile phone with them.

Please tell me you don't ever plan on using 999 as a receptionist for you. I hope you realise by doing this you are stopping someone who really needs the service from getting the help they need. :rolleyes:

Storck

Lip_Stick wrote: »

Thank you. A pay phone would have been ok in the circumstances, I wasn't asking for much, just a little help. and was surprised no payphone was around.

There are very few payphones left in shops and pubs etc due to lack of use. It cost more to have the phone there, line rental, phone rental etc, than was taken in money.

tbw

Lip_Stick wrote: »

I'd like to say thank you, to all the compassionate replies. There are some nice people out there. If someone was ill, I'd let them use my mobile no matter what. It's not about the cost. Thankfully I'm feeling better now, but I'll be contacting Asda about my complaint, and their lack of sympathy. After all, this could happen to anyone.

Take no notice of any of the snide remarks Lipstick - too many people just LOVE to give you an extra kick when you're down.

geoff11

my daughter works for asda on cust services, it would have been better to use them rather than a greeter, the phone on cust services does have an outside line and they would have been more than willing to make that call for you. asda stores also have first aiders which had you used cust services one would have been availed to you along with a chair and they would not have left you until someone came to pick you up or you felt well enough to leave. my daughter has come across these situation on many occasions and goes out of her way to help people who are feeling ill or unwell, your mistake im afraid was to ask a greeter. on the legalitys asda stores have no obligation to help any cunstomer but do when needed to and a more than happy to, lesson learned, if in a store contact the cust services desk not greeters.

lindyloulou

I work on a customer service desk in Asda, I get many requests from customers every day to use our phone to call home. Most of the requests are non emergency, for example forgotten the list and want whoever is at home to tell them what is on it, call a taxi etc. We do have two pay phones in the store plus a free phone for the local taxi company. In all of these cases my first course of action it to direct them to the pay phones and offer assistance either from me or the greeter to show them how to use it. If our pay phones are out of order I will always allow a vulnerable person to make use of our phone, but a able bodied person I would direct to the public phone in the town square outside the store.
If a person is unwell we always offer to make a call for them, maybe the OP did not make it clear to the greeter she was unwell but just asked for use of the phone.
Other things I get asked for on a daily basis are plasters, wet wipes, tissues, tampons, sanitary towels,nappies and pens all of which we sell in the store but people expect us to help them out if they are caught short while they are out shopping.

GlasweJen

Yup, i get that a lot. There are 3 outside lines on our shop floor, customer service desk, opticians and pharmacy. Opticians phone isn't appropriate for customers to use as it's beside the optical computer which displays personal information of the patients they have in, pharmacy phone is in the dispensary where all the drugs are kept. Customer service phone is usually available to customers in an emergency but some customers don't make it clear what they need the phone for in the first place and then when they're refused go on a rant about how they need the phone and asda is a disgrace etc etc, all the kerfuffle could be avoided if customers explained the situation at the time.

But in this situation I have to ask, if your dad was available to collect you at store surely he could have dropped in some milk for his grandchild?

bubblegumcola

Most large department stores and supermarkets have qualified first aiders. If the greeter had any sense surely they should have called a first aider over if you said you were not feeling right, they could have sat you down, checked you were ok, etc.

Anywhere I have worked we have been told not to give anyone who becomes ill any water to drink because you don't know what is wrong with the person, better to wait for the ambulance service to check it is ok by them first.

I think they could have treated you better, been more understanding. At a place I used to work a woman had fallen outside the shopping centre and a passing bus driver told them to go into our store as they knew we had first aiders. We thought she had fallen in our store but that didn't transpire til our first aiders tended to her, our first aiders still did their job to check she was ok.