Mobiles.co.uk Problems, going around in circles.

Mobiles.co.uk_company_representative

Silk,

Far too much to go into here but I thin you are missing the point - DSR cooling off period does not apply to goods that are provided with a "connected" service if the service commences prior to delivery of the goods. You yourself posted this, not me.

And yes, "regulations" can have a "role" - it's a pronoun.

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

Silk,

Far too much to go into here but I thin you are missing the point - DSR cooling off period does not apply to goods that are provided with a "connected" service if the service commences prior to delivery of the goods. You yourself posted this, not me.

And yes, "regulations" can have a "role" - it's a pronoun.

Regards,

Can we get this correct then are you as a Rep from mobiles.co.uk saying that you don't have to abide by the DSR's ???

Guys_Dad

Silk wrote: »

Can we get this correct then are you as a Rep from mobiles.co.uk saying that you don't have to abide by the DSR's ???

Silk, there is a great danger that this reasonably useful thread could get closed as happened with the recent one on mobiles.co.uk because MJ once again was chucking his well worn points at the rep and, regrettably, Ben rose to the bait.

The mods are clearly watching all mobiles.co.uk threads and when they descend to slanging matches, rightly closing them.

So, come on, you seem more adjusted than MJ, change the tune a bit and by all means make your point, but try to do it in a more amusing and less combative vein and maybe the threads might be easier to read without all the point-scoring and might remain open till their natural conclusion. :beer:

stuartmroberts

I have to say this situation now seems sorted and my wife is very happy with her new phone now.

This time the sim card did not come in an envolope warning about the sim card though. just to let you know.

solls

Hi,
First post - hope i am posting in the right place - it is a very similar story to the ones in this Thread
We (my wife) received a contract phone on Friday 15th jan from mobiles.co.uk. After inserting the SIM and trying the phone briefly (sent one text) it was evident that it was faulty - kept turning itself off. We contacted the provider on 18th by email to say that we want to cancel the contract/return the phone as we did not want this one or a replacement , as the new one may also be faulty or has the potential to develop a fault. Obviuosly we chose this phone/ contract as the contract cost suited us for the phone (and also it needed to work in our car - bluetooth - very few do). Naturally you need to insert the SIM in order to test the phone - surely this is covered by DSR?
After a handful of emails they refuse to cancel the contract as we inserted the SIM and therefore initiated the contract. They said we could change the phone for another model but only on the exact same contract. Any other models (that work in our car - very few) are not suitable for the cost. We even requested exchange for a iphone at greater cost but they said this was on a different contract so they cant change. In my opion you choose the phone and contract combined - not one independent witht he other. How difficult is it for them to cancel/change the contract with O2 - we want to stay with O2 so there would not even be a change of provider. Obviously we need to solve this before the end of the week ,and it appears they are stalling. They are not being helpful - all we want is a amicable resolution.
Therefore any help would be much appreciated especially from a Mobiles.co.uk rep, who seem to be human/helpful on here.

stuartmroberts

ben ,

please could you confirm the following for me about cashback on the 18 month deals for my voda contract @£15 per month


does the cashback amount fall into the catogry below because she will nedd to claim back 18 8 7.50 in total , or is it in a different catogry because the amount claimed at m6 would be £45 in month 6 , 22.50 in month 9 etc

Cashbacks - £100 and over

If the cashback is £100 or more, then please claim back in 4 stages (12 month contracts) or 5 stages (18 / 24 month contracts)

months 6, 8, 10 & 12 on a 12 month contract.
months 6, 9, 12, 15 & 18 on an 18 or 24 month contract

Mobiles.co.uk_company_representative

Solls,

Please email me your order number to ben at mobiles?

Thanks - we'll get this sorted.

SMR - 5 claims, "over £100" category, correct.

Regards,

solls

Ben ,

Have emailed you

thanks

alimat

Hello -
Another question please, have emailed mobiles.co.uk twice and had no reply other than being given a 'ticket' number, with no further help or advice.
I got my phone yesterday - SIM card was loose in packet - NO ENVELOPE - why?
Put it into phone, have got no connection. Its with vodaphone, we havent ported our number over so its a basically a brand new contract.
Phoned up vodaphone, they have no details of the sim or number being active.
Phoned up mobiles.co.uk - eventually - to be told they would re-connect the SIM card, but it would take 48 hours, then if any problems I had to phone back.
Does it really take 48 hours to connect a new SIM?
And why was the SIM not in an envelope and just loose in the bag?
Thanks

Mobiles.co.uk_company_representative

Hi,

I'm asking that the SIM envelope situation is looked at, not sure what the deal is there.

Sometimes connections can fail and I'm told that yes, it can take up to 48h due to the systems. Apologies for any inconvenience and please do let me know if there's further questions.

Regards,