Complaint Letter Successes

Gemma84_3

A few months ago i bought a pair of K swiss tounge twisters (the ones where you can turn the tounge round either way)
Now 3 months into having them, while putting one on the tounge snapped off, so i cant wear them now - without looking like a prat lol!
I have sent a email to k swiss, just wondering if its likely they will do anything? Seeing as i would only wear the shoes once or twice a week.

whitecatcreamsofaDOH

i had a great time with orange mobile trying to cancel my contract>

i forgot to write down the reference number when i spoke to the "customer retention department" bless em they didnt cancel my contract at all and just continued to charge me

nice man< NOT when i rang up who was really sarcastic and refused to believe a word i was saying> he refused to do anything about the situation> when i sent a strong letter they agreed to refund the two months they had overcharged as a "goodwill gesture"

wont make that mistake again lol

soz if this is a bit random< i have done something to my keyboard and lost all my punctuation somewhere

papeman

No

papeman wrote: »

Ok, latest news is that my new bed is to be delivered on Wednesday morning......between 7 and 12!!! So this means I have to get up at 6 to dismantle to old bloody thing! Ah,well, beggars can't be choosers I suppose!

New bed arrived, much better than the old one. Only problem was a damaged bolt, but Argos sent a replacement out a day later, and no harm was done. After all the shindigs beforehand, nice to finally get it sorted.

Lesson learned- if they don't listen to you, GO TO THE TOP!

saveapenny

Yes

Just had this after a letter I sent to Pamper about faulty elastic around the legs.
Great customer service

Hello and thanks for your email.

I am sorry to learn that you have experienced a problem with our product and appreciate you taking the time to let us know. May I apologise for any disappointment and inconvenience this has caused.

A great deal of work goes into ensuring all of our products meet our high quality standards and the details of your experience have been shared with our Quality Assurance Team.

In the hope that you will return to using our product with confidence, I have sent a voucher which can be put toward a future purchase. I do hope you will accept this with our compliments.

Thank you again for bringing this matter to our attention.

Kind regards,

Lina

Consumer Relations

glyn_s

I once complained to Pringles that every time I bought their crisps the bottom 10 percent were broken - I got a five pound voucher a few days later

mum_of_one!

saveapenny wrote: »

Just had this after a letter I sent to Pamper about faulty elastic around the legs.
Great customer service

Hello and thanks for your email.

I am sorry to learn that you have experienced a problem with our product and appreciate you taking the time to let us know. May I apologise for any disappointment and inconvenience this has caused.

A great deal of work goes into ensuring all of our products meet our high quality standards and the details of your experience have been shared with our Quality Assurance Team.

In the hope that you will return to using our product with confidence, I have sent a voucher which can be put toward a future purchase. I do hope you will accept this with our compliments.

Thank you again for bringing this matter to our attention.

Kind regards,

Lina

Consumer Relations

I also received a copy of that email...from Lisa though!
Followed by a £6.00 voucher received the next day.

I wrote a very polite email explaining how literally every other nappy out of a bumper pack had leaked.
It had happened at home & in playgroup so I knew it wasn't my 'nappy putting on technique'!!
I found there customer service department to be fantastic!

:T

WELSH-DRAGON_2

No - but it should be moved to another board

WELSH-DRAGON wrote: »

Friday, whilst eating a lamb stew at tescos I found a large black hair in it,

yesterday at another tescos I bought a fruit salad from the cafe and it was 2 days out of date !!!

will be sending a letter out tomorrow

Welshy x

Re my post above

Today one month after my complaint I have received a letter of apology from Tescos and a £15 gift card which was a nice surprise.

I did send them copies of my receipts as proofs of purchase so they could provide feedback to the stores.

Welshy x

manch235ter

No

Taadaa wrote: »

I wrote to Tesco about a yoghurt, never got a reply. I wasn't expecting much from them though.

I got a £5 voucher from Sainsburys within a few days after complaining about some kitchen roll. I was very impressed with them. And £15 from M&S after a candle I bought there exploded. Still got burn marks on my table though.

i complained to Tescos regarding them selling me a out of date milkshake (by nearly a week) The customer service woman in store had an appaling attitude , and more or less told me i was a liar.

3 days later i receieved a phone call , from the woman i had complained about. i immediatly complained again to head office that they shouldnt of allowed her to ring me , knowing it was her i had complained about.

2 days later , by recorded delivery , £100 gift card , followed by a HUGE bunch of flowers! Result!

Also , i complained to pringles about how hard it was to get the lid of a jar of Dip.

2 weeks later a letter apologising , with £10 of vouchers

seashore321

No

I recently complained to Gillette re Right Guard deoderant that would not spray properly straight away and then jammed.. Rang freephone number on can (you must have a can as they need the number on the bottom...of the can that is!) said it had happened before but had never thought to claim. Incredibly helpful and friendly lady said she would send me some vouchers....sent me £10 in Gillette vouchers.

Use them when they have a BOGOFF offer and whoopee heavenly armpits for ages. :j

Enterprise_1701C

No

I wrote to Eaglemoss to complain about how my subscription to Lord of the Rings Chess had been hadled, in various ways, I got a letter of apology, a promise that they would sort out the various problems I identified, and a free special edition (I was angling for free boxes for the pieces!)

On another note, I wrote to Tesco's reference some out of date pre-packed casserole veg, and have just had a letter back from them saying that "due to increased contact our response may take a little longer than usual"!!!!!!! Is that down to you lot??????????:rotfl: :rotfl: :rotfl: :rotfl: