Complaint Letter Successes

rmg1

I e-mailed tesco a few days ago about not being able to use the disabled parking spaces because the "normal" people had taken them.
Not a blue badge in sight on at 90% of the vehicles (including a works Transit).
Not had a response as yet.

And before anyone asks, I'm not disabled, but my partner and mother-in-law(ish) are and both hold blue badges - and if I'm on my own, I use a normal car-park spot.

ellybelly89

No

i was on holiday last week in dorset. we bought a botle of dr pepper from a Sainsbury's in Ferndown but it tasted odd i looked at the sell by date and ut said JUNE 2006! I felt so ill afterwards. Anyway we took it back to Customer Services and they said all they could do was give us another bottle. We got the manager who gave us £10 voucher after we threatened to go to trading standards. If we weren't on holiday we would have kept the bottle and written to head office and make more of a fuss but this was the easier option.

its sick how stock nearly a year old out of date is still on the shelves!!

wignula_2

No

I complained to Subway after one of their 'sandwich artists' was rude. She'd misheard our order and when I corrected her (after she'd added salad), she huffed and tutted loudly, threw the sandwiches into the back room, told us what bread we had to have on the new ones then threw the fillings in.

I emailed the manager of the store who offered sandwiches for myself and my friends, colleagues or family, delivered to a place and at a time of my choice. As I worked in a dept of 17 people, we chose the sandwiches for colleagues option, delivered to work at lunchtime a couple of days later. They sent 3 massive platters containing all the varieties of sandwiches they do, and a selection of their lovely sauces!

Fantastic customer service and shrewd marketing on their part because most of my colleagues now buy from them, having already sampled and enjoyed their food.

mistresslenore

No - but the title needs to change

Let's not start the whole parent and disabled spaces argument again please!!!

kitchpoo

I complained to Next as my diary had the wrong date printed in it for Mothers day and got £15 vouchers.
I also complained to Staples after arriving at the store to find that it was not open when it should have been - staff waiting outside and a delivery lorry. manager had not turned up. Got £10 voucher.

alwaysonthego_2

completeboxset wrote: »

And if it's too much to cope with child and trolley on your way back to the car the supermarket staff will help you. Stop being lazy!

I take it you haven't tried getting two toddlers out of a normal parking space?

I find your comment to be insulting to hard working mothers

apduk

No

Boots were the best for me ever.

I once tried to order some stuff off there website and for strange reason the website wouldnt take the order, so i tried and tried but it wouldnt with my credit card. So I left it and then went to tesco shopping, got all my stuff in my trolly went to pay with the same card and it was blocked, so I had to leave the shopping and go home. As I was leaving I tried to use the machine to see if it would let me do anything, the machine only chewed the card off me.

So I rang up my bank who explained the problem, it was due to the fault on the boots website. The computers flagged the card as being 'dodgy' as so many failed transactions had happened. So I complained to boots who gave me £25 on my advantage card for compensation. But it gets WORSE!!!

So the week after I went to boots in the trafford centre to spend the points. When I went to pay the till wouldnt accept the card. They could see the points where there but they couldnt take them off the card. The woman who gave me the points on my advantage card had screwed up my card and it wouldnt work in the store, she blocked the card, and when its blocked they cant unblock them. I then complained to the manager instore, and they put on the phone to whoever it was (i cant remember now) behind the presciption desk and I was shouting at them for embarressing me twice, and all these people where stairing at me at even more, I was so angry and embarressed.

They let me take the stuff I'd wanted to buy without paying for it and said they would sort it out. The day after the woman who had screwed up my card rang me to say she was sending me a new card out and that the advantage points I'd already 'sort of' spent, she would leave on the card with the addition of another £50.

So in the end I got £100 off them for not actually spending anything with them :T

Other than that, ive had vouchers off mcdonalds (when you complain to them your better off ringing the headoffice rather than the store) a £5 cheque off kellogs for some nasty crunchy nut cornflakes, and a £3 cheque of nestle because my nescafe coffee wouldnt disolve.

louise_1981

I went to a wedding last weekend, on the second night the toilet leaked. I reported it to reception, who was really nice about it. They got a plumber and it was sorted. I complained that I had not been informed that it had been fixed.

In their letter they claimed that there must have been a spill which caused the water to build up behind the toilet. I also complained that they had left the dirty towels that they had used to mop up the leak. Anyway I got a night refunded (£52), which is not bad.

Crazyangel

No

My mum slipped on a spillage caused by a waiter at a well known spa - and hurt her knee. No lasting damage but was sore and bruised. We complained and they've offered a complimentary overnight stay for 3 people (food included) and for my mum a free 1 hour treatment.
Should I write back and say this isn't enough ? The waiter didn't think to clean the spill on the floor (stone tiles) and it could have been a lot worse...and they didn't offer any medical assistance immediately after - only a 'free bottle of wine'...

bobbadog

Hiya

I'm not much of a complainer, in fact I love writing praise letters when things are well done. Have written 3 complaint letters before though...

1) To London Busses, as my bus driver was talking on his mobile whilst driving!! (I took a photograph with my mobile and sent that too). Outcome: Driver was reprimanded (good).

2) to Apple computers, as my Ipod died (sad ipod face) and subsequently melted our coffee table. Outcome: replacement Ipod, and am waiting for Engineers to decide on my compensation (I've asked for £60 get the table re-sanded and varnished)

3) To Tesco, last week, as underwear I brought for holiday literally fell apart. No response as yet.

xxx