Complaint Letter Successes

eyelinerprincess

No - but it should be moved to another board

Lol. I never did that. However, my brother tried to eat one of the big strawberry soaps from the body shops (you know, the ones that are shaped like strawberries, but massive).

Beany_Spoon

No

Yesterday I was in Primark in Manchester. I got into the queue to pay for my items and when I got to the front, the lady at the till was speaking to her colleuege on the other till, so I thought 'I'll just wait until she's done, because she might have a problem with the till or something' after about 30 seconds of me standing there like a lemon I thought I'd go over because she could always tell me that there was a problem or something.

Anyway I got to the till and put my basket onto the counter and she started scanning. She didn't acknowlegde me, instead carried on talking to the person on the till next to her, so I said "hello", then she frowned at me and said "hiya" and continued speaking to her colleuege.

She didn't even break from her conversation to ask if I wanted to keep my coathangers (which I did funnily enough since I've just moved house and am I bit short!) or to say "thank you" and "goodbye".

When I went to pay, I went to pass her my card as in the past although thay have a chip and PIN machine they swipe it. She pointed to the machine and when I hesitated (I was looking for the little diagram to show which way to put it in since it was different to the one where I used to work) and she snatched it out of my hand and shoved it into the machine with a "hmph".

I think that was a terrible level of service. I know in Primark they do tend to talk to each other while serving, which is bad enough but they at least acknowlege your existance.

So I emailed them when I got in and I reciveved a reply this morning asking for my address so that they can write to me. So I thanked them for their prompt reply and sent them it.

I don't really want anything other than an apology. I just hope that I have brought to their attention that they need to explain to their staff that although it's a bargain store it doesn't hurt to have a bit of customer service. Maybe they need to tweak their training a little bit.

I will update you on what happens.

I also wrote to Rimmel about a faulty lip gloss (it leaked even when standing up) last week, thanks to this thread. Haven't heard anything yet but I will keep you posted.

*_ash_*_2

Yes

i emailed primark for the shirt i got,and when i just wore it once all the stitches came out from only one use..never got reply from them:(

zztopgirl

Beany it was like that in Peacocks last week, but the sa was chatting to her friend (i couldnt get a word in edgeways), am still waiting for a reply back but wont be holding my breath.

Emailed Next at around the same time about shoddy service there and got a reply back asking for my address so they can send some vouchers.

Am about to let off steam to Boots as their employees are reaching new hieghts of rudeness. A little training in customer service wouldnt go amiss.

System

Got a reply back from Next and £65 worth of vouchers. It was a fair amount considering I'd posted them 2 pair of faulty jeans in the mail.

Volvic

No

RE the coke issue. I've been to a couple of places where the cans of Fanta are different and it tastes horrible, like Sunkist. And the Coke vending machine in Asda gives out bottles of coke that tastes like Asda's own brand..

Volvic

No

In my local McColl's there are 3 members of staff, all of which are on at seperate times. The elder of the 3, an elderly man of about 65-68, is terribly rude to anyone considered a "young un" that comes in the shop. He's perfectly pleasant to anyone else. If I go in to pick up a magazine, I will hand him the money, thank him and leave. I don't get a thank you or goodbye. I get a "right"..hmph.

tinkers

After finding some sweetcorn kernels in a pot of the plum baby food (is supposed to be pureed) I E-mailed them about this. They replied instantly and apologised profusely, sent box for me to send the pot with the sweetcorn kernels in and sent me 6 new boxes, that alone is worth £12!!!

So I can highly recommend Plum as fantastic customer service if you have any problem at all with their products.

Hope that hepls :j

sparrer

No

Last week I ordered a book through Amazon with a company called booksets.com. The book arrived yesterday, not shrinkwrapped as described, and with two corners of the front hard cover very slightly dog-eared. I wrote to them saying I felt I couldn't give feedback - didn't want to be negative as the book, intended for a gift, is readable but wasn't as described in new condition - and was immediately reimbursed with the cost of the book and p&p. How fair was that? I left positive feedback!

sparrer

No

Forgot to mention, they said they didn't want the book - The Easy Way To Stop Smoking by Allen Carr - back either :T