Complaint Letter Successes

Katgoddess

astonsmummy wrote:

I am not complaining about an item i bought, i'm complaing about a petrol pump, which i got my finger caught in. how do i complain about something like that?

You should have reported it at the time and had it put in the accident book.

Ebany

I recently complainted to my gym as I was concerned that they had no staff arpund the area with all the exercise machines - not good if there is an accident or someone gets ill (like I did...). They have offered me one months free membership and 6 sessions with a personal trainer which apparently is worth almost £200 overall! Nice, hopefully it will mean I actually go and make use of this one extravagance I can't get out of!

purplegirluk1

I always complain when I feel something is wrong, I usually wait until after the event an make a written complaint, it seems to have more effect.

My latest complaints have been -

Wilkinson Sword - The blade came unattached from the razor and I cut my knee. Sent a letter and was sent back a £5.00 to replace the razor I had to send them. They then wrote back with £15.00 of vouchers.

Pizza Hut - Sent £5.00 voucher as we were not told that the restaurant had stopped doing the refills on soft drinks and we were charged for four.

Brighton Hlton Metropole - refunded one nights stay on a recent three night stay due to a long list of problems, £93 back so far but I am still not happy.

leona71

Yes

I got a refund of £650 from my Virgin Florida holiday after complaining about the Hotel we stayed in - Holiday Inn! So it's best to complain and Virgin were very good at sorting the issue out.

Leona

tammyfshr

No

complain to thorntons about bad customer service.just email them and give your address.tell them that your phone number is ex directory.complain about having bad customer service at one of their stores and you will get sent a £5 voucher in a couple of days.;)

full-time-mum

No - but it should be moved to another board

tammyfshr wrote:

complain to thorntons about bad customer service.just email them and give your address.tell them that your phone number is ex directory.complain about having bad customer service at one of their stores and you will get sent a £5 voucher in a couple of days.;)

I hope you are not advocating that we file false complaints. It would be a sure way to make companies get stingier with genuine complaints.

zoescrims

Yes

tammyfshr wrote:

complain to thorntons about bad customer service.just email them and give your address.tell them that your phone number is ex directory.complain about having bad customer service at one of their stores and you will get sent a £5 voucher in a couple of days.;)

but what if the customer service is good?i work in retail and lies like yours gets us in trouble.Just as long as you get a fiver!

mintymoneysaver

i complained to hallmark as in my local card shop their sign said ' your leaving' rather than 'you're leaving' ( I've got a thing about punctuation!)
Got sent a letter telling me all these cards had been recalled and about 20 cards for every occasion!

maniac886

No

I complained to Pruhealth last month as they registered their free gym trial at the wrong gym . They traced the call, sent a letter of apology and gave me another 3 months free at the correct gym. Sorted!

CharleneUK

No - but it should be moved to another board

I complained to Surcare that their tablets weren't dissolving properly, they wanted me to send them back for testing, and they agreed, so I was given a £10 postal order for my trouble.

I contacted Pizza hut as they firstly, refused to accept my leisure vouchers, then they wouldn't give me a family feast deal if I was using a sun £5 off coupon, which you CAN use together, £10 vouchers each time.

I contacted Pampers regarding their promotion with Asda for a 5pack of sensitive wipes for £5, then they didn't bother to stock Asda with them for the promotion! They sent me a £5 voucher as an apology for any pampers product.

I contacted TGI Fridays regarding their food which took 45 minutes to show up and was burned. They sent me a £30 voucher as a gesture of goodwill.

I think that's it really, this has been over a couple of years.

I know I have contacted companies about samples etc and I get them about 50% of the time.