Complaint Letter Successes

miss_bargainmad

I e-mailed Pret a Manger (sandwich shop chain) a few weeks ago to say I was disappointed with one of their sandwiches (very thin filling compared to normal) and they sent me a £5 voucher in the post. There is a section on their site that you click on if you are dissatisfied with anything about them.

I also got a £10 voucher to use at my local Slug & Lettuce after writing to them to say there was never any toilet roll in the ladies when I visited.

I wrote to Greene King pub company about the amount of times I have to ask the barstaff to change my wine glass as there is lipstick on it (which really makes me want to be sick).

They haven't got very good customer service at all - they sent me a letter apologising about the incidents and said I would get a free glass of wine on production of the letter at my local pub! This would probably be enough to put most people off claiming the free glass of wine. I must admit it was a bit embarrassing, but I was determined to claim it. They asked if they could keep the letter but I said no as it had my name and address on it.

Any good company would have just sent a voucher out.

Squeekyclean

No

Not a letter but I emailed Birdseye,twice I have bought fishfingers and when I got them home they were in pieces, so decided to email them to let them know.

Got a very nice email back and they are sending me £3, don't know if it's money or vouchers.

Felt a bit guilty as it was not intended to get money out of them but as I love Birdseye fishfingers anyway will use it to by more

System

Complained to Dulux - because one tin of paint we bought was such a horrible colour it took 2 people a day to cover up. It was supposed to be pale yellow but was disgusting! Got a free 2.5lr voucher.

Recently wrote to NEXT, 2 pairs of jeans I bought were nearly falling to bits after 3 months. Sent them back but not heard from them yet. Normally expect their clothes to last for ages.

Wrote to Morissons to compliment them on their Customer Service for families in the cafe.

lisawood78

No - but the title needs to change

pinginal wrote:

But if service or quality isn't good I think people have every right to be upset with the staff, and they have to be prepared for it.

Hiya, retail manager here.
I agree with most of your comments, however unless the staff have personally made the products or been responsible for 'buying' them in themselves why should they be on the receiving end of (very often) a rant from a customer if something is defective or poor quality. This happens all to often, especially after the Christmas period when returns are at their highest, if something isn't up to the standard you expect then by all means say so, the same goes for anything faulty, but can the shop assistant who sold it to you/ handling the return be held responsible for that fact, and in many cases be spoken down too and generally treated abysmally by the customer (please note, I know not everyone is like this)?
Just my point of view.

joannemc3

i purchased a sandwich from boots a triple one , after eating one half i noticed that one of the tomatoes had mouldy fur growing on it urghhhhhh , took it back to the manager , who wasnt very helpfull , i insisted she take my name and inform there ho , which she did , a few weeks later i recieved a £25 gift card and a letter explaining what they thought had happened , also i bboked flights with flyglobespan , when we originally booked they only had no friils service or buisness class , a few months later they had an economy premium service which would cost us an extra £40 each , i rang to change it and was informed that this would be updated on our booking , i checked a few days later and it hadnt , emailed customer service and they said that it hadnt been put through the system and that the cost of an upgrade would now be £135 each !!!!!!! i promptly replied stating that it wasnt my fault and that if nothing was done then i would contact the national newspapers to highlight there inadaqucies (cant spell it !!) lo an behold they emailed me to say that they would give us the first price we were quoted !!!!!! result , it deffo pays to complain if you are in the right !!

days4dreams

No

Thanks lisawood78 !
SOME customers just dont understand that its not the sales assistants fault that their product is faulty, or that there is not something in stock they'd like!
Its really nice to know that both managers and customers are praising those who work well.
Personally, the worst is when customers complain about messy shops in sales, or long q's on a busy saturday - did we force you to come shop here!!?? no! and however hard people try, some customers insist on making a mess of things and SA cant keep on top of it. Ive actually once had a lady blantently rummage through rales and shelves knocking things on the floor, then complain to supervisor the shop was a 'tip' !
Unbelievable what some people complain about it really is.

marcellep

No

I have made a few complaints to companies over the past few years-

1st - Boots -

Problem- I was paying with my debit card, the card was not authorised as normal and they needed to call the centre for auth. The sales asst taken my card and went through the back with it. I made a huge scene in the shop and asked why the hell he taken the card out of my sight. I spoken with the manager and all he done was "Oh Sorry" - I was furious I called HQ and reported it to them, they said they would get back to me with 24hrs. They offered me £90.00 in vouchers as a gesture of goodwill. Thats the amount I spent in the shop. Oh the vouchers arrived the following day. £90.00

2nd - Huggies -
I moaned about how poor there new nappies where, Leaking and not hold as much urine. I got £12.00 worth of vouchers, Plus I taken the nappies back to boots and got the money back so I was up double.

3rd - Pampers - Baby wipes sensitive?? Not at all. My daughter came out in a rash. Moaned to them and got £30.00 worth of vouchers.

4th- Asda - Best one todate. I paid by cheque *when I had a current ac* for the value of £126.00. a week later they cheque was still not out my account, two weeks passed and still not out. Then I get a letter from Asda advising me that my cheque bounced down the street. I went mental at them and asked why the hell it taken so long for a company that size to cash my cheque. Long story short they gave me £50.00 off and I paid by debit card.

5th - Surf Soap powder - Does not do what it says on pack, Got £20.00 back

days4dreams

No

Last time i was in Nando's my chicken had a hair on it (Glued to it by suace) when it arrived. Emailed them about a week ago, they replied asking when the incident happened - havent heard since.

Has anyone else had problem with Nando's or other similar incidents in chain restuarants?
Just that they didnt seem too concerned.

Days4dreams

Cerenia

Not a complaint, but a thanks - I called Claires and thanked them personally for a lovely assistant who helped me while having a very heavy nosebleed, dispite the store being busy - she ran and got tissue (I even offerred to purchase some), and after every transaction she checked how I was, she said she had the same problem, and she hated how she got ignored so often, but she treated it all so well, i had to call and say thankyou

Beany_Spoon

No

pinginal wrote:

Definitely. It's a defective product. It might not have cost hundreds of pounds but it's certainly caused you trouble. You can't even use it. You should complain, if only to make sure it doesn't happen to other people.

Thanks I think I will do.

However I've tried looking for how to complain to Rimmel and had no luck.

Does anyone know if they have an address/email/website with a comment area?