Complaint Letter Successes

James_Bond

KittyKate wrote:

I've written a letter of complaint to Boots but now I don't know if I have done the right thing as it was quite serious.

I was shopping in store the day before Christmas eve with my partner. I walked to the top of the escalator to go to the ground floor and tripped up on a large piece of clear packing plastic (the type you wrap round crates of stock) which had been left right at the top of the escalator. 3 Boots staff witnessed this and one ran up after I'd tripped to grab the plastic and run off to dispose of it. None of them asked how I was. If my boyfriend hadn't caught me I would have fallen face first down the escalator. I have a bruised ankle and cut.

Should I leave it and wait for the response or call the store so they can see it on CCTV (or email them?)

Where there's a claim, there's a blame

charlies_mum

We bought a new house 16 years ago, and on 30th December (3 months after moving in) in the middle of the night, the stop tap blew off under the sink and water started spraying at full force into the kitchen. We tried to turn off the stop tap outside, but it is so deep, we couldn't reach it.I phoned a plumber who wouldn't come out as he had been drinking, and eventually in desperation I phoned the police to see what they could recommend.

They sent out a PC who phoned our local water board to ask them to come out, and they said they would come in the morning. As it was about 12.30 at night, he said that "by tomorrow, this family will have drowned". They came out and said that the stop tap had been crossthreaded by the builders.

We had to rip out all the new carpet as the water had soaked all through downstairs, and when the builders opened again in the new year, I phoned them to tell them what had happened - their response was to claim off my own insurance.

After checking with my solicitor, I phoned them and told them that I would be parking my car outside their showhouse with a notice in the window telling everyone what had happened. If I didn't receive a response, I would take our other car and park outside the showhouse on another of their estates locally.

Within an hour, I had a loss adjuster on the phone, and the result was my £10,000 claim being paid in full by the builder.

judyjetson

new_mum_again wrote:

I have today phoned Coke and Hovis, I brought a 6 pack of DCoke and got to the last can and it was ...empty all sealed so they gonna send out a box for me to return it. And Hovis because brought a loaf of their invisible crust the orange one and it is all heavy and feels really doughy not like a normal loaf got put on hold then put through to an answer phone and someone will get back to me.:rolleyes:

I had exactly the same with the invisible crust loaf - they said they hadn't had any complaints before but sent me six £1 vouchers for any Hovis product.

Just had £3 voucher from Masterfoods after a bag of Maltesers only contained six!

shell7t8

We recently went to a brewers fayre who gave us a receipt with a buy one get one free dessert offer on the back. When we went back to use it they said you only get the free desert when you keep the receipt, go away, ring the number on the back and go through a 15 minute survey. At the end of the survey they give you a code and you have to write that on the receipt and take it back to the same restaurant to claim the offer. bit of a waste of time just for a free desert me thinks but for people with a bit of time on their hands a good way to save if going out with a large family!

Also written to M&S regarding a dinner i bought which contained a stone. I wrote a letter and had a response within 3 days from the store i purchased from enclosing a £20 voucher. 5 days later i got another letter from head office offering further apologies and another £30 of vouchers! There service is really good though and the food is usually of good quality and i've told them this on several occasions also (am not just a moaner !!).

I once wrote to sainsburys regarding a piece of metal i found in a readymeal. It took them 8 weeks to respond, at which point they asked me to go into the office to discuss! Had lost my anger by then so didn't bother!

wigan_rl_till_i_die

No

Has anyone had any for the new year yet i enjoy reading this?

karmaimages

Im waiting on a few at the moment will report when i get reply.

Dunners

I had a Pudz voucher worth £1.25 when i worte to them telling them how nice one of their deserts was!

Sarah

bluetimone97

This thread reminds me of a complaint I had a couple of years ago, my husband was eating an ice cream he had made from the freezer when he bit on something hard, it was a chuck of thick patterned glass!
I took the ice cream and the glass straight back to Iceland who made me feel like a criminal and then said it must have come from the cone?! They did send it off for analasys and after about 6 weeks said it had not come from them (so where did it come from then).
I did write to Askeys (Cone makers) who I think had nothing to do with it and they sent through a £5 voucher! But Iceland's attitude was terrible.

Also complained to Subway Sandwich shop after the bread they used was stale and they overcharged me - I included the receipt sent it recorded, I heard nothing therefore I have not bought anything there since.

tricia2673

No

Today I got a letter from Sky saying they had credited my account with £20. This was in response to a letter of complaint I sent telling them of my ordeal phoning when my sky + box went wrong ( for the 3rd time ). it takes ages to get through on the phone (listening to what button to press for this or that). The girl then said she had to talk me through a procedure to put it right on line before they would allow an engineer to call. We then spent another 20 minutes being told to press this, turn this off, wait for this, turn this on, press this. We did have a picture before this ( albeit with ghosting ) but ended up with no access to Sky at all. She then tells me no engineer could call for 3 days. When the engineer did come he accepted it was a faulty box and changed it but this meant we lost all our christmas programmes that we were waiting to see ( Vicar of Dibley special and others ). The engineer admitted that although the box was faulty by keep switching it off and on and playing with it, it had hastened its demise. I 'ranted' all this in the letter I sent and was pleased to get the £20. Still don't know how this is credited to my account, does it come off my next monthly payment or is it sitting in my account off of a film or sporting event purchase. Still pleased to get it.

Squeekyclean

No

Emailed Asda about one of their assistants yesterday, she had a really bad attitude and wasn't any help to us at all

Also emailed Birdseye about a packet of 10 fishfingers that came out the box in a million pieces.

Will let you know if I hear anything.