Complaint Letter Successes

vicvic_3

Jacqui182Fan wrote: »

Thread already about this
http://forums.moneysavingexpert.com/showthread.html?t=219208

Why have you posted a link to this thread?

vicvic_3

moneyballs2 wrote: »

I sent a polite letter to Ben & Jerry's about a week ago to complain that TWO icecreams i bought were ruined because of the way they had frozen (lumpy and hard). I havn't recieved a reply from them despite including the batch number and my contact details.

Am very disapointed, and from now on I refuse to buy their products. If they don't care about their customers, I'm not going to give them any custom.

I complained and got loads of vouchers a while ago.
just be patient

WokkiesDD

No

I once complained to wrigleys about there chewing gum and they sent me 6 packets of chewing gum.

I complained to Simple about there face mask because it says on it that it is a clay face mask and when you put it on its not so i complained to them and they said they are sorry to hear about it and sent me a £5 voucher for Boots.

Also i agree with the person in here who said to compliment rather than complain, might try that!

Have tried complaing to a few companies but Unilever don't accept the complain more than once.

Thanks for all the help everybody!

cwp500

Yes

It is perfectly legitimate to complain about genuine problems, advisable even because it is the only way to improve shoddy service.

It is not advisable to make bogus claims though because that only has the opposite effect and makes manufacturers less inclined to provide compensation.

Whilst all of the posters here are obviously genuine, please dont abuse the good name of this site by complaining in droves in the hope of a freebie or two.

Caveat_Emptor_4

No

heavenlygee wrote: »

Ok I'm not sure what to do now, as I don't seem to be getting anywhere.

Briefly - out shopping in House of Fraser with my sister and my young daughter age 3. She saw some leaflets on a stand with a mannequin and decided to take one and bring it to me to look at. Well this huge mannequin fell crashing to the floor, just missing my daughter:eek: . The mannequin broke up and the stuff went flying everywhere!! The staff rushed to sort the stand out, didn't apologise just said to me not to worry!!!:mad:

My daughter was very scared and just kept saying sorry to me!!!

I have wrote to the store manager Mr Doherty TWICE - who basically says they have changed this display, says no-one witnessed the incident and finally "thanks for letting him know!!!":mad: :mad:
AND THATS IT! I am furious as my daughter COULD HAVE SERIOUSLY BEEN HARMED!!
What do you think I should do here....Should i pursue it further? Who should I write to, as this man (store manager) is not interested!
Help anyone please

Hi,

I have replied in more detail in a private mail, but to summairse I would first decide what you are seeking to acheive. Do you wish to ensure that this is not repeated in the future or do you seek compensation for the incident? If the latter then you must first think is it reasonable to seek compensation for something that almost happened (e.g. your child was almost injured). The mental test to use is - could you claim compensation if a driver of a private car almost collided with yours, but missed by inches?

Sorry not to be able to suggest something more fruitful.

Regards

Caveat

Caveat_Emptor_4

No

moneyballs2 wrote: »

I sent a polite letter to Ben & Jerry's about a week ago to complain that TWO icecreams i bought were ruined because of the way they had frozen (lumpy and hard). I havn't recieved a reply from them despite including the batch number and my contact details.

Am very disapointed, and from now on I refuse to buy their products. If they don't care about their customers, I'm not going to give them any custom.

Hi

you should allow 1-2 days for your letter to reach them (assuming you sent your letter first class to them) and 3-5 days for the reply letter to be posted to you (for such matters a company generally uses second class mail). On top of this they will need to process the letter - most companies have a KPI (Key Performance Indicator) for 90% of written enquiries to be processed within 3 days. If you take all of the above then you should not expect a reply in less than 2 working weeks. In general I would personally allow a maximum of 28 days - if you have not heard before then they your complaint is not likely to receive a response and it is worth chasing them up.

If you would rather not wait then you can always call their Customer Service Department asking them to confirm whether they have received your letter ad are processing it. You can always request that they take your cost of the call into account in the compensation if it is not a freephone number.

Regards

Caveat

vicvic_3

cwp500 wrote: »

It is perfectly legitimate to complain about genuine problems, advisable even because it is the only way to improve shoddy service.

It is not advisable to make bogus claims though because that only has the opposite effect and makes manufacturers less inclined to provide compensation.

Whilst all of the posters here are obviously genuine, please dont abuse the good name of this site by complaining in droves in the hope of a freebie or two.

And the point of your post is?
It's hardly going to stop people is it? I will admit to emailing pampers a couple of times so i can get some coupons.

moneyballs2

No

lingham wrote: »

they dont have to reply to your letters you know. they may jsut have passed it to the right department to deal with and improve for future

they dont have to give you anything for free so dont expect it to be honest. Anything done is as a gesture of goodwill

I completley understand they do not have to reply, but the fact they havn't has just made me decide against buying their products again in the future. I wasn't asking for anything for free, I just wanted to tell them of there being a problem so they could maybe contact suppliers and whoever else to check freezing conditions are correct. I would have just expected a reply back to say "Thanks for your comments" or whatever else. I don't really want their vouchers.

ps: In my original post when I said 'letter' I meant via email. I always say they are the same thing, when technically they are not...

beautyfluid25

No

I have a big problem and seriously need help. I am new to this but am hoping some of you lot would have better knowledge than me. I recently visited Primark and brought clothes worth £35 but was charged around £50 something. I knew something was wrong so when i came home i checked my bag and reciept. I was charged twice for a dress worth £12 when i only got one and was charged for two other tops that i had clearly stated i dont want to purchase as they were expensive but was still charged for them and
I didn't even get any. I don't know what to do! I don't want anything extra but just my money back.

Does anyone else have any experience with complaining to Primark and did you get results?

Are there any suggestions for me please?

freebiequennie

i complained to pizz hut as went their with husband using 50% off voucher prev on grab it board here. well starters were cold then mains came put before we had finished starters. then i had a pudding bannofee pie which was stale so got it changed and next one was ok, service was rubbish. so emailed stating this and recieved £15 of gift vouchers within 5days excellent customer service only spent £16 as had voucher and told them that.

great that they replied.