Complaint Letter Successes

stamford

No

safesound wrote:

I found a piece of blue glove in a rustlers chicken sandwich last year, so I wrote to complain but being the naive person I am I included the item as I thought they might not believe me otherwise.
Result: Two 20p off vouchers received two weeks later (june 20th) with a valid until date of the 25th! I was very miffed so I wrote again and never heard a thing back.

I'd have been straight down the Environmental Health with it

moneysavinmonkey

Ok... have changed title provisionally for now.... if anyone has any better suggestions then let me know.

Would also consider asking the mods to move the thread, if that's what people want?? I've put up a poll so we'll soon find out.

thanks for suggestions starlite.

ritesh

No

I had a meal in Hungry Horse in Stevenage about 3 months ago with my lovely wife. It was late in the evening (about 10pm) and we were both very hungry indeed! She is vegetarian and me, I eat any thing. She ordered a lasagne and me the steak. Now, correct me if I am wrong but I remember Hungry Horse to be good value for money where you had a large plate and plenty of food on it. It now seems that the portions have got smaller and the plates still just as big. I ordered new potatoes with my steak instead of fries (as that was the option). When the food arrived my wife was content with her order but when I looked at mine I made a comment to waitress asking if that was it. I had 3 small mushrooms, about a desert spoonful of peas and four new potatoes, and of course my steak. At that point my appetite began to shrink due to discontent. I think the wife knew exactly what was going to happen (Victor Meldrew mode) as I poked the potatoes around the plate. They were shrivelled (obviously microwaved) and appeared none to fresh either as they black eyes in them:-(( I went over to the bar and asked the lovely waitress to summon their Michelin Chef for me. She asked why and I told her that I wanted to re-educate him in food preparation. When the manager came over I explained to him the problem and insisted he got the chef out here. As he was no longer available (surprise, surprise!) I questioned the young lad as to the chef's qualifications. He had none, so the manager replied. He was a stand in for their main chef. I smiled almost apologetically at the Manager's truthfulness. It was late and the manager acknowledged the gravity of the situation and offered me with £25 Hungry Horse vouchers. Moral – If you are going to go to a Hungry Horse, make sure you are not too Hungry!

boots_babe

No

We recently ordered a photo canvas from MyPixmania. One of the colours on the canvas hadn't quite come out right. I wrote to them - even though signed for cost me a lot as they are in France - and it was worth it. I got a very apologetic email, and was told they would refund me in full, and I could keep the canvas.

Quackers

moneysavinmonkey wrote:

Hi there...

Bit frightened to raise my head in here now, as the OP i'm slightly taken aback by the monster I have created!!!

I do take on board the points that many have made about people abusing the information on here, but I don't agree that this post should be taken down....
I think it is right and entirely in the spirit of this website to encourage people to contact companies if they have a geniune complaint.

I Why are you all picking on me!!! {half-joking!!!!}

Hello Moneysavingmonkey,

I'm sorry if you thought I was picking on you - no offence intended.

I was concerned about people abusing companies by asking for compensation just because people are saying that those companies are generous.

I may have been hasty by saying the thread should go.

Maybe if people stuck to giving advice on how to complain rather than suggesting companies that give good compensation it would be much more beneficial.

I'm glad you changed the title of your thread - its much nicer now

Quackers
x

lynzpower

No - but the title needs to change

Sophy wrote:

Before I joined this site, if something went wrong, I just put up with it. But I was inspired to do something about it after being on here a few weeks. So far I've only complained to WH Smith about an overcharge, and to Tesco when one of their own brand goods leaked it's packaging all over a bag of my shopping. In both cases I got lovely letters back, and generous vouchers of compensation. It really is worth your while to assert yourself when things go awry!

It wasnt their antibacterial kitchen spray was it. Ive had 3 of these leak over the past month, all over my bread once Im on a tight budget and really couldnt afford the waste to be honest)

I ws debating whether to bother complaining, but I guess I shoud really thinking about it

lynzpower

No - but the title needs to change

Incidentally, I wrote to sainsburys recently after chipping my tooth on a taste the difference easter egg with crushed cocoa shells in. they sent me some forms saying that they will pay for my next dental check up, they said they wouldnt compensate any more than that until they had the product. However, Id binned ot so I wasnt tempted to eat the rest lol

Excellent response I thought, I wasnt moneygrabbing at all, but was really asking them to withdrzw it in case someone else got hurt by it too

Kylie

moneysavinmonkey wrote:

ok, well lets think of a different title then...
I'd rather that, than withdraw the benefit for everyone for the sake of a few bad eggs.
(who would surely would fraudulently complain even without this post??)

Kylie- you say yourself that reading this thread has given you the confidence to speak up when you get below par service...yet you are think the thread should come down??

Maybe people who are asking for templates just don't know where to begin writing a (geniune) complaint letter and so are asking for our help??

Hi there - never thought the thread should come down. I think its a great idea, especially with the modified title. Thank you

moneysavinmonkey

Kylie wrote:

Just look how many people have viewed this thread... 3869... and then there are those asking for templates !?!?!

sorry thought you were in the 'take down' camp... guess you didn't actually say that, my apologies! Glad you found it useful.:D

AnnieH

No

I complained to ASDA about a packet of chapatis I bought. They were all stuck together and when I tried to separate them they all ripped. Today I got a £3 gift card from them - very good service I thought.