Problem with Invoices from Call18866/1899 (merged)

althea1951

Hi, I have been with 18866 for years, with no problems until the last few months. When I try to log in to my account to see my itemised bill, a red message says that it does not recognise my log in account details. I have double checked that I am using the right number but have only managed to log in once during the last 3 months. Getting pretty fed up with it as I keep being fobbed off by 18866, so I am starting to look for a new provider. Does anyone know of any?

DistortedVision

I have just received 3 invoices from Call18866 with the same invoice date for 3 different amounts: £12.75, £35.48 and £56.26.

My Call18866 has been completely unused since the last invoice and when I go on their website the call itemisation for each invoice shows £0.00.

I'm not sure what to do. I've cancelled my direct debit with them but can't find a way to contact them. There is only the PO Box address on the invoices.

Please help!

donny-gal

I have just received an email with an invoice from 18866, but have not used this number for over a year.

When I log in, I find 3 invoices for 2nd July for £10.03, £5.85 and £8.74, with £0.47 to be invoiced. When I open the itemised calls, they show £0.00 and when opening the numbers say no calls made.

Can anyone find an email for them, so I can advise them of the error, I cannot seem to find one on the web site anywhere.

Has anyone else had this?

Regards
DG

waterstar

I have just received 8 invoices from Call18866, different amounts, no supporting detail available

i have tended to use 18866/18185/1899 interchangeable depending on which was cheapest, although i know for most calls i have used 18185 and 1899

i have also checked my records/credit card statement and the last charges i received from 18866 were in November 2005, so it may be that these are legitimate amounts that i have not been billed in the intervening period

i too am seeking to work out how to contact 18866, although i have found a route to the customer services problem on the website to send an email

Heinz

I have just received an email from 1899 alleging that I owe £6.93 and that they are about to make a Direct Debit call for that amount.

Sounds fine - except I don't owe them £6.93 and, in fact, have not used 1899 since July 2008 (£1.00 worth of calls are still un-invoiced but, clearly, that's lower than the sum which triggers an invoice).

Looking back through my records (I keep good records), I see that I joined 1899 on 13 June 2004 and that £6.93 was exactly the amount of 1899's Invoice No.2 - from August 2004 (SIX YEARS AGO).

Logging into my 1899 account, I find that only Invoices 1, 2 and 3 are now showing despite the fact that the last payment I made to them (in 2008) was in settlement of Invoice No.25

It appears they have serious systems problems to say the least!

Fas

I also received 7 invoices between 19:58 & 20:27 pm today.

They say " This invoice will automatically be debited from your credit/debitcard on or immediately after 02-07-2010"

I do use 18185 & 1899 but I stopped using 18866 ages ago.

Just hope they do something soon.

waterstar

I noted in a separate thread on "problems with 1899 Invoice" Heinz had noted he was being billed again for old invoices

I have just checked my records and 6 of the 8 invoices which i have just received are a re-invoicing from 2003-04 where i believe the original invoices had been paid

i am still trying to confirm the position on the oldest two invoices

this would seem to be a problem on both 1899 and 18866

waterstar

similar problem happening on 18866, see separate thread

miniemma

Ah, I'm glad I popped on here.

It seems I am the lucky one as I have only received 1 invoice from 18866!! Although I have not used their service for over 2 years and I am no longer able to log on as my number is not registered on their system any more!

I have gone through their register fault procedure and managed to send them a message through a hard to find online form.

Found on a post by Heinz from January

"go to http://call18866.co.uk/index2.php

Click on Contact us (in the left hand column)

Click on To report a fault.

Fill in your A/C number and the email address you use for your A/C.

Fill in the webmail form."

twiglet66

I have got the same problem as well, It was a very long time ago that I used 18866 and now have 5 invoices all for different amounts and no details when I go into each invoice.

KevinM

I received an e-mail invoice from them earlier today aswell, for £2.95.

I, too, haven't made any calls using them, in fact I haven't even been a member of call18866 for over 5 years, and when I try to telephone them on the phone number in the e-mail, a message tells me that my telephone number is not registered with them, and disconnects the call.

The invoice even says that payment will be taken on 10-7-2010, and considering that was over two weeks ago, this sounds well dodgy.