Mattress help!!

TiTheRev

Tim_Deegan wrote: »

£450 is very expensive for a mattress that contains a continuous spring system, which is actually a variation on the far more reliable open coil spring system. I personally wouldn't pay £100 for one.

+1

I went to my local independant bed specialist and bought at 1200 coil spring, turnable, 10year warrantee'd Myers brand mattress for under £400, after having had a Silentnight pillowtop version that didnt last 18months and was only covered by their 'sliding scale' warranty which would have cost me nearly £600 for a replacement!!

PLEASE steer clear of the Silentnight brand, and heed the advice of TD et al. I learnt the hard way, but now around 2years down the line, the mattress I bought is still as nice as the day I bought it...

appletree

I appreciate your comments and you had convinced me but after trying nearly every bed in 3 shops we love the Silentnight PocketZing. The myers looked like they would fall apart at the seems and all creaked! And many other hand finished beds had amatuerish stitching(Probably hand finished in a sweatshop!). Sorry but that was my findings in my local indipendant and brand name stores!

I confronted each salesman about your concerns as follows:-
The PocketZing has individual pocket springs - not SN's substitue spring system.
The pillowtop is made from Innergetic latex so it cannot move, break apart or doing anything other than provide comfort?
Yes there are better beds. But they all sell SN and why would they if there were so many unhappy customers?
If I'm unhappy within 1 month they'll exchange it?

Please search you tube for "pocketzing" and look at SN' website (PocketZing Indulgent) before commenting as I think a lot of comments are based on SN's history, not current range. I think they've overcome some of the problems by using latex and real pocket springs?
Yes, it's probably poorer quality but are you suggesting that I buy a bed that is less comfortable because of the advice here?

If I was to show you the scary stats regarding Dell failure and returns would you still buy one... yes you would. Dell are the biggest computer manufacture(over 70% of market) and will have more failures as a result of there being more items out there... Same probably goes for Silent Night hence the forums... what do you guys think? Last chance before I commit and another soul is lost to the Devil.

Tim_Deegan

appletree wrote: »

I appreciate your comments and you had convinced me but after trying nearly every bed in 3 shops we love the Silentnight PocketZing. The myers looked like they would fall apart at the seems and all creaked! And many other hand finished beds had amatuerish stitching(Probably hand finished in a sweatshop!). Sorry but that was my findings in my local indipendant and brand name stores!

I confronted each salesman about your concerns as follows:-
The PocketZing has individual pocket springs - not SN's substitue spring system.
The pillowtop is made from Innergetic latex so it cannot move, break apart or doing anything other than provide comfort?
Yes there are better beds. But they all sell SN and why would they if there were so many unhappy customers?
If I'm unhappy within 1 month they'll exchange it?

Please search you tube for "pocketzing" and look at SN' website (PocketZing Indulgent) before commenting as I think a lot of comments are based on SN's history, not current range. I think they've overcome some of the problems by using latex and real pocket springs?
Yes, it's probably poorer quality but are you suggesting that I buy a bed that is less comfortable because of the advice here?

If I was to show you the scary stats regarding Dell failure and returns would you still buy one... yes you would. Dell are the biggest computer manufacture(over 70% of market) and will have more failures as a result of there being more items out there... Same probably goes for Silent Night hence the forums... what do you guys think? Last chance before I commit and another soul is lost to the Devil.

You really have been taken in by Silentnight's sales propoganda. And that is exactly why they sell so many, because they have a massive advertising budget.

Silent night have always made pocket sprung mattresses, and they are also unreliable, although not as unreliable as the Miracoil system. The zoned system is a gimmick, and the pocket springs are just pocket springs. I notice they don't mention how deep the latex is, or if it is natural or synthetic.

I'm in the bed trade, and I must have spoken to 1000's of people who have owned a mattress made by the Silentnight group, and it has lasted 12 to 18 months at most.

If you don't want to accept advice then that's up to you, but you have been warned.

TiTheRev

appletree wrote: »

If I was to show you the scary stats regarding Dell failure and returns would you still buy one... yes you would. Dell are the biggest computer manufacture(over 70% of market) and will have more failures as a result of there being more items out there... Same probably goes for Silent Night hence the forums... what do you guys think? Last chance before I commit and another soul is lost to the Devil.

I am a Mac convert, so you'd never convince me to buy a Dell or any other Windo$h based PC

As a former ignorant consumer of SN, I was not only shocked at the poor quality of a mattress that cost so much, but the shocking customer service I received once I was unhappy enough to complain. Their strategy seems to be 'sell as many as we can now and dont worry about repeat custom', because they have a ridiculous warranty procedure that only gives you up to 60% of the current RRP of the mattress WHEN it fails, so the mattress I paid £400 for in a sale new I could get replaced for the meagre sum of £600, as the current equivelant mattresses RRP is £1000!!

Re your comments on Myers, I can catagorically say that the mattress we have is well made, has not split/frayed/fallen apart, and is still as comfortable as new once we've turned it every couple of weeks. It doesn't creak, and the edges are still firm unlike my SN one that I would fall out of if I rolled too close to the edge after only a few months!

The decision is yours, and it seems that you have been well and truely sucked in by the sales pitch. I would just end off by saying that we're not here as anti-Silentnight protestors, just people who have had 1st hand experience of the poor quality and service that they have provided with their mattresses, and am trying to advise others before purchase.

[Deleted User]

TiTheRev wrote: »

I am a Mac convert, so you'd never convince me to buy a Dell or any other Windo$h based PC

Re your comments on Myers, I can catagorically say that the mattress we have is well made, has not split/frayed/fallen apart, and is still as comfortable as new once we've turned it every couple of weeks. It doesn't creak, and the edges are still firm unlike my SN one that I would fall out of if I rolled too close to the edge after only a few months!
.

I agree re Myers - we bought one from an independent bed specialist two years ago and it's been wonderful. (And about SN - my mother's is a one year old SN and, if she's in bed and I try to sit on the edge, I just slide off ... !)



Whilst here, could I ask a related question please ??

My elderly father spends a lot of time in bed (his health is poor) and he needs a new mattress. He's over 15 stone (5 foot 10 inches tall). Unfortunately, we can't take him to get it, as he's not mobile (nor very continent).

Does anyone have any suggestions of the kind of mattress that would best suit his needs? (From the posts I've read already, I would guess a firm one as he's overweight?)

Thanks.

Tim_Deegan

Corona wrote: »

I agree re Myers - we bought one from an independent bed specialist two years ago and it's been wonderful. (And about SN - my mother's is a one year old SN and, if she's in bed and I try to sit on the edge, I just slide off ... !)



Whilst here, could I ask a related question please ??

My elderly father spends a lot of time in bed (his health is poor) and he needs a new mattress. He's over 15 stone (5 foot 10 inches tall). Unfortunately, we can't take him to get it, as he's not mobile (nor very continent).

Does anyone have any suggestions of the kind of mattress that would best suit his needs? (From the posts I've read already, I would guess a firm one as he's overweight?)

Thanks.

If I were you I would stay away from big brand names and big chain stores if you want good quality at a low price, and shop on line from a seller who gives a proper satisfaction guarantee that allows you to actually unpack and sleep on the mattress. This way it is in their interest to make sure that you make the right choice the first time.


Myers are one of the better of the big names, but they do appear to have lowered their spec in order to cut production costs over recent years. This practice is common amongst almost all the big manufacturers. The Hilding Anders group own Myers, Staples, Dunlopillo, Jensen, and Slumberland in the UK. And it appears that they have lowered quality across the group. They have also started production of Slumberland in China (which is worrying). And the Vono brand which actually has a union jack on the logo is made in China also. Sleepwell beds are now made in Estonia.


So it appears that they have taken much of the bed production out of the UK, where one of the few things we are best at is manufacturing beds and mattresses.

Petal_3

hi there

I wondered if you would give an opinion on ViSpring mattresses? We almost bought one in a sale a while ago for about £1000 - one side medium, one side firm. I wake up with a really aching lower back and hips as I sleep on my side a lot and my middle seems to slump into the mattress which means my hips are high....it's a killer! I will start looking for retailers with the satisfaction guarantee in the meantime but ViSpring was the mattress we were thinking of.....before reading this thread!

Tim_Deegan

Petal wrote: »

hi there

I wondered if you would give an opinion on ViSpring mattresses? We almost bought one in a sale a while ago for about £1000 - one side medium, one side firm. I wake up with a really aching lower back and hips as I sleep on my side a lot and my middle seems to slump into the mattress which means my hips are high....it's a killer! I will start looking for retailers with the satisfaction guarantee in the meantime but ViSpring was the mattress we were thinking of.....before reading this thread!

Vi-Spring are one of the better quality big names, but they are very very over priced.

I used to own one years ago (it was given to me) before I was in the bed trade. Although it was comfortable, it wasn't anything special. In fact I replaced it with a good quality open coil sprung orthopaedic mattress, which I personally prefered.

I wouldn't go for a mattress that has different firmness on each side. They use two single spring units which both have edging on them. So you can end up with a ridge in the middle. Also it limits the turning of the mattress, as most people don't like swapping sides.

It's best if you can find a compromise between what you and your partner prefer.

appletree

Ha, if only Apply made an iBed! It would consist of the best componants at the highest price... but it would do the job well no doubt!

All joking aside, I'm plumping for SN's Pocket Zing. You can say I've fallen for the hype but I say I've fallen for the feel of the product and negotiated an acceptable price for an acceptable product which both of us agree on the feel and look.

Time will now tell if I'm right or wrong, I've put a note in outlook to remind meto update 18 months from now when it's supposed to have expired... The SN matress I've had for the last 10 years has been pretty good, cost £250 and certainly outlasted the Divan base!

I understand your advice fully but have not seen enough convincing evidence that the current range are as bad as reported and am happy to see SN making strides in the right direction.

Appreciate your comments, over and out, nanoo nannoo.

Tim_Deegan

appletree wrote: »

Ha, if only Apply made an iBed! It would consist of the best componants at the highest price... but it would do the job well no doubt!

All joking aside, I'm plumping for SN's Pocket Zing. You can say I've fallen for the hype but I say I've fallen for the feel of the product and negotiated an acceptable price for an acceptable product which both of us agree on the feel and look.

Time will now tell if I'm right or wrong, I've put a note in outlook to remind meto update 18 months from now when it's supposed to have expired... The SN matress I've had for the last 10 years has been pretty good, cost £250 and certainly outlasted the Divan base!

I understand your advice fully but have not seen enough convincing evidence that the current range are as bad as reported and am happy to see SN making strides in the right direction.

Appreciate your comments, over and out, nanoo nannoo.

You really have missed the point.

There has never been a problem with SN's mattresses being very comfortable when new. The problem is with reliability.

You say that you had your previous mattress 10 years......well 10 years ago they made good mattresses, so it should have lasted that long, and I wouldn't expect otherwise.

Just ask anyone in the bed industry (who isn't trying to sell you a mattress from the SN group, and they will all tell you the same.

I'm actually wondering why you bothered asking about it in the first place????