games basement - advice appreciated

mad-mark_2

5 working days gone, no cheque. Roll on next week...

Theride

Still no cheque here too ..
Think u can say it will not turn up at all ..

antheajane

Phoned them again yesterday, as still waiting for 1 wii game and 1 psp game. The woman said that I had been refunded for these, I said I hadn't and I didn't want a refund I want the games!!! After alot of 'oh yes we haves' and 'oh no you haven'ts'

She said "well you have been refunded the £15 we owe you and we can prove that, now I don't like the tone of your voice" then hung up!!!!!

I am fuming with them now, I can prove that the money has not gone back into my account, and also the 2 games were more than £15!!!!!
Not sure what more I can do now?
Will update trading standards today, and see what they advise.

mad-mark_2

antheajane wrote: »

Will give them til 4.45 today then ring yet again !!!!

Any progress?

I must admit that I'm having fun sending ever more terse emails back to them when they apologise for my lack of refund and that their management team are giving it urgent attention. I'm sure. But I've only [STRIKE]spent[/STRIKE] lost a small amount with them, so I'm quite happy to get my money's worth just winding them up. Ever so politely, of couse

If you've lost serious money with them, don't give up...

mad-mark_2

My pestering email back to them today:

While we're still waiting for a sensible reply from the management team, how about this idea? Let me know where your offices are and I'll drive over and pick up the money you owe me in person. I'm sure you have it in a petty cash drawer somewhere. And I won't even charge you for the petrol, that's how reasonable I am. Just a thought, as you can't manage to refund a card or post a cheque, but I'm sure I can make it there by car...

Looking forward to your reply.

---
Reckon they'll bother replying?

marleyboy

Love it, keep up the good work mad mark

marleyboy

Have you tried a chargeback from your bank, let the bank chase them up, they will have far more success and wont be fobbed off by some "we have paid you already" script.

dalyan123

thanks for your reply i paid with my debit card and was told im not covered , i am just going to try phoning again ,

james5763

Hi just a quick update i paided by direct debit for the sum for £139.99 and after 4 months the money has gone in my account today and i havent ever rang them for a good month, so there is still hope for you.

Hope you get your money back!

mad-mark_2

Just checked my card and as if by magic I have also been refunded (dated Friday, but only appeared on my statement today). What's going on there then - have they suddenly had a change of heart?

Either way, I won't be ordering through them again!