Argos nintendo dsi in black £79.99!

pricematch

debtmess wrote: »

i wont ring them just yet.. i would like to see if anyone else manages to get this turned around as i kibnda let loose this morning... and ive not cooled down from it yet sp if i ring them again today i will fly for a second time

I can now confirm a third person, a friend has just got it reversed too, its happening people!

FloFlo

Did everyone who has had a refund write in, I emailed but no joy, but didnt follow it up in writing.

Was it HDNL who were delivering? I have been told I need to provide proof of despatch!

aliasojo

Can I double check...is this only for dispatched orders?

pricematch

FloFlo wrote: »

Did everyone who has had a refund write in, I emailed but no joy, but didnt follow it up in writing.

Was it HDNL who were delivering? I have been told I need to provide proof of despatch!

It's probably the person you just spoke to, give it till later in the afternoon I think. I didnt need to provide proof, they had it on their system so they know it was dispatched. I think the message has been a little slow in getting round to their teams. Also, I hadnt yet written in, letter was written to be printed off today and in the post tomorrow, glad I didn't need to in the end.

pricematch

aliasojo wrote: »

Can I double check...is this only for dispatched orders?

Yes, its for dispatched orders only, but you never know, give it a try, worth a shot!

Cheshire_Carper

jellycattwo wrote: »

This seems such a mess up by Argos, and they are still not being fair to all those who paid fro this item. I have no idea wether ours was dispached as I didnt check on on the comp. Was asked about delivery and requested date etc over the phone. Payment was taken at 10am ish. I have writen to them but who knows????

This 'dispatch' status will create further issues for the vendor legally (and morally in terms of public relations). It is not a bar to the contract. Further, one simply has to ask, what is the criteria to be in this 'dispatched' group. If for example, customer A purchases at 10:00am and ends in the dispatched pile and customer B purchases at 9:45am and purely on the grounds of the call handler does not end up in the dispatch group.

Both customer A and customer B have affirmed contracts with the vendor, simply, their internal system has selectively chosen who is and is not in 'dispatched status'. And to continue, as the poster alludes above, he is unaware whether the dispatch occurred.

A question the vendor needs to think long and hard about - if they could not be 'dispatched' (let's assume stock level limits) then why was an order number given and why were the funds debited from the buyers account? The affirmation of the contract has occurred by the vendor's actions.

The dispatch status is not what affirms the contract. The contract is affirmed when English law says it is affirmed. That is defined in the hurdles that must be met in law.

FloFlo

Grrrr I had given up and now this, lol. What if their website stated despatched but I have no tracking number or proof?

Cheshire_Carper

FloFlo wrote: »

Grrrr I had given up and now this, lol. What if their website stated despatched but I have no tracking number or proof?

In a tangential way, you have hit the nail on the head there.

pricematch

FloFlo wrote: »

Grrrr I had given up and now this, lol. What if their website stated despatched but I have no tracking number or proof?

I had no tracking number either. Just a screenshot of it being despatched, you will get it! I can confirm my order is now back in the system and showing for delivery, last order showing as in process of refund.

debtmess

i have a screen shot of my order on argos page confirming it had been dispatched and was due for delivery

it states we've dispatched your order for delivery thursday 31st december between 7am and 6pm