Argos nintendo dsi in black £79.99!

rosatoso_2

beautifulgorgeous wrote: »

I ordered two by phone on different order numbers and had them cancelled by phone on the morning of the 31st. (delivery due afternoon of 31st) Got my tracking numbers this morning but HDNL show only parcel data recieved. Does this mean that Argos are in breach of contract even if my parcels did not reach the van or not since they took my money?

From the information I've been given on here and from doing a bit of research myself last night, it appears that in contract law a contract is conceived once the order has been processed on the telephone and payment has been taken. If you read some of the previous posts from MSEr's in the know, the issue of whether it was dispatched or not, is irrelevant.

shymanuk

are you guys sending these letters by recorded signed for delivery or a diff method?

rosatoso_2

shymanuk wrote: »

are you guys sending these letters by recorded signed for delivery or a diff method?

Recorded delivery (signed for)

Cheshire_Carper

rosatoso wrote: »

Recorded delivery (signed for)

That is advised on a practical/pragmatic level but on a legal level, not necessary. The 'postal rule' under law sits again, in your favour

But for practical reasons, recorded makes things simpler

eezy1

Dunno what to do now. I called Argos CS twice today and was told the same thing. They are only gonna refund me as they have everyone else, they claimed they havent honoured or comprimised for anyone who placed an order. They dont wanna budge and are lying through their effing teeth.

debtmess

according to email ive recieved argos are telling me i refused my delivery

Dear xxx,

Subject: AD052086306

Thank you for your e-mail regarding the above order number.
I am sorry you did not receive your delivery on the date that we arranged.
I have checked your order and it shows that the goods were refused on 31st December and a refund issued back to your account.
Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,
Elaine Ludgate
Argos Direct E-Commerce Customer Service Team.

namakemono

I've just called and have been told there was a "warehouse error".

The woman has given me a refund but I'm still writing to Head Office to complain, no idea if it will get me anywhere but hey.

rosatoso_2

debtmess wrote: »

according to email ive recieved argos are telling me i refused my delivery

Dear xxx,

Subject: AD052086306

Thank you for your e-mail regarding the above order number.
I am sorry you did not receive your delivery on the date that we arranged.
I have checked your order and it shows that the goods were refused on 31st December and a refund issued back to your account.
Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

Regards,
Elaine Ludgate
Argos Direct E-Commerce Customer Service Team.

No Debtmess, I have rang HDNL, that means that the SUPPLIER (Argos) refused to have it delivered, they put a Stop and Return on it and now have admitted it. Not you refusing to receive it.

Good, more ammunition to use!

namakemono

Sorry to post myself again but I was at the bottom of the last page and never seem to get read when that happens.

Just called about my order which was due to get here today, there had apparently been a "warehouse error". I've been given a refund but I'd rather the DS! Can I still press for one or is it pointless? I'm writing to Watchdog and the MD anyway because I'm still not impressed with it.

rosatoso_2

namakemono wrote: »

Sorry to post myself again but I was at the bottom of the last page and never seem to get read when that happens.

Just called about my order which was due to get here today, there had apparently been a "warehouse error". I've been given a refund but I'd rather the DS! Can I still press for one or is it pointless? I'm writing to Watchdog and the MD anyway because I'm still not impressed with it.

Did you order yours over the phone by for Home Delivery? Then if you read back over the thread it will give you some ideas of how & what everyone is doing. But most people are writing to the Argos MD Sara Weller, Watchdog & the Trading Standards Authority as Argos are in breach of contract by doing this.