BT broadband, At my wits end

smashedbooboo

Oh well, and it goes on.

Call from tech services.

She has informed me that this has been passed over to her and could I tell her what the problem is with BB so she might be able to help me.

I went through everything and have done everything already as in my 1st post.

Oh, oh, ok madam. I will ring engineers dept to see what is happening and I will ring you back.

Get off the !!!!in roundabout BT for gods sake.

It is like chinese water torture.

smashedbooboo

I am going to go through my bills now and count up all the calls I have actually made to BT myself. Then you can treble that amount with all calls from BT to me.

41 days ....... an average of 3 calls a day from me, this is only a guess until I get my bills out.. so we are on 120 calls already.

and on my last bill I had only used phone to make about half a dozen calls to other peeps that were billable. I use my mobile most of the time as I get free calls when I am at home. Or to other o2 users,

smashedbooboo

Update,
I am now migrating to Sky, Have had enough with BT to last me a lifetime.

Now I await my final bill.

I do have a bill for 131.00, but seeing as the bill is made up of payment in advance for the next quarter then that SHOULD come down. So that will be the next battle I have with them.

I will wait until final bill arrives then I will take it to a solicitor for advice. But for now I need to fire a letter off to complaints dept, contract cancellations dept, and to CEO of BT. I deserve a bloody big bunch of flowers and a letter of aplology from them but I doubt I will get them. But I am going for compensation for time and loss of service etc etc etc.

I would be interested to know if anyone has had any feedback from BT reps and if they have actually helped in anyway getting problems sorted. I for one will certainly not be sending anymore emails with links to my threads and giving out account number for things like this to anymore Reps. Anyone now at BT can identify me and see all my other threads if they so wish. So remember peeps, giving out your information removes your anonymity. A thought I only came up with last night.

BT_company_representative

Hi smashedbooboo, I am very sorry that you have been unable to email me. Please click on our profile name and view public profile. Our email address is under the heading additional information on the bottom left hand side.

Regards Rodney

BT_company_representative

Hi lubylwu, I can help you with this. Please email me your BT details and a link to this post and I'll get straight onto this. You can find our email address in our public profile.

Regards Rodney

smashedbooboo

Gosh, its gone very quiet in my house. No phone calls. Peace at last.

I might just sleep tonight. x x x

Numpty_Monkey

About time your company reps responded to the emails the customers send you when you say you will help

Just talked to the person in question and nothing has happened or changed

smashedbooboo

An email or letter of acknowledgement would have been appropriate. I sent email on the 29th of january. Maybe I am expecting too much. But having said that now I am migrating I doubt I will be hearing anything apart from letters about my bill. And they do come very quickly. Surprise surprise. NOT.

Numpty_Monkey

I gues youu are Smashed, the help and sort out problems have had a christmas holiday, and they will be hoping to catch up soon
The bills , don't get a holiday (confussed)

As long as you've got it all in writing, (i know you have) they "maybe" in breech of contract ,
Unable to provide a service agreed to ,,,,,that phrase springs to mind (confussed)

Wol2

Stay strong Hun....what a nightmare :eek:

....Beechie boy is sharpening his teeth ..and Grommie has offered to chew up any bills :rotfl::rotfl:

Make sure you follow their compalints procedure and also read their Code of Practice. You can then go to Alternative Dispute Resolution before going legal

From the Offcom web site
http://ask.ofcom.org.uk/help/services-and-billing/bad_cs

Hugs Hun - this is exactly what it was like with the house insurance after my flood - round and round in circles......

xxxx