Tesco misprices discussion area part 6

notasdaftasilook

I have often wondered what , if anything , CS do with the name and address that they (sometimes) ask for ? They would look a little more official if they had the sense to give you a nicely printed form instead of the scrap of paper that has often been thrust under my nose . Is it just tossed into the bin once the customer has walked away with their booty ? If they have to have an address etc for the refunds then why don't all stores ask for it ?

rdwarr

Adnam's Broadside is always more expensive and excluded from most offers (because it's stronger than the others). Tesco/Asda include Adnam's Bitter but exclude Broadside.
BUT Morrisons currently include it in their 4 for £5 offer so it's the same price as regular bitter. In this weather I'm drinking it from the fridge

ben500

notasdaftasilook wrote:

I have often wondered what , if anything , CS do with the name and address that they (sometimes) ask for ? They would look a little more official if they had the sense to give you a nicely printed form instead of the scrap of paper that has often been thrust under my nose . Is it just tossed into the bin once the customer has walked away with their booty ? If they have to have an address etc for the refunds then why don't all stores ask for it ?

Actually under the data protection act they have no right to request such information, ask them what they intend to use it for and for assurances as to the security of the system on which it is to be stored. Ask them to provide details of it's intended use in order that you may make conditions on its storage.

Then tell them you are not satisfied with their explanations and choose to withhold the information for fear it may be misused as is your right. Ask him or her their own addresss name and telephone number and use their refusal to justify your own, when they tell you you are being silly just say you started it give me my dosh.:rotfl: :rotfl: :rotfl:

Constantine

notasdaftasilook wrote:

I have often wondered what , if anything , CS do with the name and address that they (sometimes) ask for ? They would look a little more official if they had the sense to give you a nicely printed form instead of the scrap of paper that has often been thrust under my nose . Is it just tossed into the bin once the customer has walked away with their booty ? If they have to have an address etc for the refunds then why don't all stores ask for it ?

Its attached to the refund reciept, so that when the Duty Manager gets round to signing off the days refunds (usually just as they are trying to walk out the door :rolleyes: ), the CS staff can show that they gave the cash to a real person rather than their best mate Colin (no offence intended or implied to any Colins who may read this). Not foolproof by any means but a (fairly) standard procudure with many retailers to try and keep the refunders on the straight & narrow

ben500

Constantine wrote:

Its attached to the refund reciept, so that when the Duty Manager gets round to signing off the days refunds (usually just as they are trying to walk out the door :rolleyes: ), the CS staff can show that they gave the cash to a real person rather than their best mate Colin (no offence intended or implied to any Colins who may read this). Not foolproof by any means but a (fairly) standard procudure with many retailers to try and keep the refunders on the straight & narrow

As constantine says common practice but still an infringement on your civil rights nonetheless.

Constantine

Taking it out of the r & r context, it is also a way of identifying fraudulent refunds/repeat refunders.

TESCO_R+R_RAIDER

mcdonag wrote:

See my previous post.

You can sod off too.

new entry in the tesco charts at no 3( please forgive me)

tbw

Yesterday I bought around £12 of normal shopping including 2 smallish packs of Italian cheese (which was overpriced by around £4 /kg). The CS woman muttered darkly about 'you've had a refund on meat before' and also commented on this to a colleague in the cheese aisle when we went down to check the SEL. She very grudgingly gave me a refund but then said that if I noticed a wrong price then I should take the stuff to CS BEFORE I went through the checkout. I said that I couldn't really tell what I was going to be charged before I'd actually paid for it - sometimes the price at the till is discounted and is lower than the pack price and sometimes stuff (like bananas) doesn't have anything other than a label on the boxes. She had to agree with that but remained very grudging about it.

I have had quite a few R & R's from this shop - nothing excessive though, just small quantities that any 'normal' customer would buy in their usual shopping such as a couple of packs mince/chops or a single joint or 1kg bananas. And I don't bother with differences of just a couple of pence. So although they may well remember I've had free stuff before I don't think they can reasonably accuse me of taking the p*** out of their system. This shop is pretty poor at getting the right prices and I would say that they are overcharging customers on a big scale.

I bought cheese yesterday afternoon but was in the same shop earlier in the day doing a big 'shop' for my work. I noticed the cheese then (but didn't buy any) and there were about 24 packs in the chiller. When I bought some later in the day, there were only about 9 packs left - so some customers have parobably paid a very high price unnecessarily.

I don't quite know how to play this one - I obviously don't want to get banned but equally, I use this shop a lot as it is my local and, if I get overcharged I don't think they are being reasonable in expecting me not to go and complain just because I've complained before. How do others handle it - even big shops only have a limited number of CS staff and its inevitable that the same half dozen staff will recognise you as having had a previous 'bargain'. Next time I'm overcharged am I pushing my luck if I make it clear that I take exception to their suggestion that I am doing something wrong - I feel its me thats the offended party if I've been overcharged and its Tesco that are wrong if they try to make out that I'm at fault for expecting them to put the matter right. I know that any shop can ban anyone at any time but, if this woman did get me banned would I have fair grounds for appealing against it ?

Any advice would be appreciated.

bleugh

erm..............being banned????

simple really, make sure you buy more actual correctly priced stuff, at the same time as your R+R

and make sure you stagger your visits so you get different staff

don't moan about banning, etc, etc

if you're going against the nature of the offer, then tesco have every right to get grumpy. I've been banned from R+R at a local store, I don't care, i didnt moan or appeal, I just moved on to another store

if you want to make a fuss, thats up to you, it won't get you anywhere though

Hey_Dude

Thanks button isn't working - happy to be civil mcdonag - no hard feelings from this end.

Dude

PS 'Twonk' is a black country phrase - I've no idea what it means....the context I heard it was in friendly banter...