Too Good To Be True

mssjab

I'll tell you how good the feedback system is.

Twice recently I've bought from an Ebay seller, both of which had 100% buyers satisfaction feedbacks.
The first one didn't despatch the goods when he said that he would (in fact it was 3 days later). They were sent 2nd class mail (his email said that it would be 1st class, and which is what I'd paid for) and despite some other buyers saying that it was easy to install - it wasn't. The sellers website gave an address in North London (which turned out to be a private address), further enquiries gave me another address in North London, and the goods came from somewhere in the Midlands. It took the seller 2 months to email his annoyance that I'd posted a bad report on him.

With the second seller - from the picture on the ebay site it wasn't clear that the product would fit the mobile phone I was going to fit the device into. I emailed the seller asking if it would physically fit and was told it would. When it arrived, it didn't fit the phone but did fit another of my mobiles. Unfortunately the device didn't work. I emailed the seller who said that they would replace it if I returned it. This I did and they sent me another, which they said they had tested, but this didn't work either.

So the feedback from other buyers was really useful - don't you think??

And, by the way, both products were far eastern rubbish.

rose_sparky

Kay, if it's any consolation, I would have been misled by the p&p too.

I think the idea of a stamped addressed enveloped is a brilliant one! Ask him and see what he says.

Kaminari_2

If the item falls apart and is paid for by paypal the buyer is covers for the full cost of the item plus the postage as long as it is returned to the seller. It is the seller that is not covered. If the item goes missing in the post the seller is only covered for £3.

Moglex

rose_sparky wrote:

I think the idea of a stamped addressed enveloped is a brilliant one! Ask him and see what he says.

The trouble is, we know exactly what he'll say.

Why waste your time and his?

If you really don't want to go ahead, send him a message saying that you will not be doing so and why, apologising and suggesting that mutually negging each other would be pointless.

soolin

It's interesting to see the excessive post and packing from the buyers point of view for a change, usually threads on here are from the sellers point of view saying how clever it is to put a 99p item and excessive p and p to beat the system.

regardless of the argument about the excessive p and p, the OP agreed to the second chance offer and has therefore committed to buy. The p and p is also extremely obvious in the listing so there is no defence there.

Yes the selller can be reported for fee avoidance but as we see from other threads this doesn't usually result in the seller being suspended at all, we obviously don't know though whether they receive a warning or not.

Personally sellers like this annoy me as they do mislead people, but I know I am often in the minority with my views.

Soo

Kay

I'd thought of emailing them and suggesting that I'd not seen the excessive P&P, but didn't want to say I'd thought the necklace must have been a fake at that price, especially if they're not going to let it drop and neg me anyway.

Just found this in ebay's policies -

eBay encourages sellers to clearly describe the item and postage and packing details in their listings to avoid possible confusion.

A postage and packing fee can cover the seller's reasonable costs for packing and sending the item. However, postage and packing fees may not be listed as a percentage of the final sale price.

When a bid is placed, the bidder is entering into an agreement with the seller to purchase the item, which most often means incurring reasonable postage charges that may also include packing fees.

Where there are disagreements between buyers and sellers regarding postage charges, eBay encourages you to communicate with each other to seek resolution.

Breaches of this policy may result in a range of actions, including:

-Listing cancellation

-Limits on account privileges

-Account suspension

-Forfeit of eBay fees on cancelled listings

-Loss of PowerSeller status

Some Examples

Listing a DVD with a postage and packing charge of £25 for standard delivery is considered excessive.

Think that should cover me for not paying. Will write out 100 times, 'If something looks too good to be true, then it will be. Don't fall for it.'

bs7

soolin wrote:

regardless of the argument about the excessive p and p, the OP agreed to the second chance offer and has therefore committed to buy. The p and p is also extremely obvious in the listing so there is no defence there.

I haven't had a second chance offer for so long so i can't remember - but does the page not show a brief summary of the listing initially rather than the full thing. In either case i wouldn't say it was "extremely obvious" as they had decided not to enter it into the ebay system ("Check item description and payment instructions or contact seller for details") and put it in the description instead.

soolin

bs7 wrote:

I haven't had a second chance offer for so long so i can't remember - but does the page not show a brief summary of the listing initially rather than the full thing. In either case i wouldn't say it was "extremely obvious" as they had decided not to enter it into the ebay system ("Check item description and payment instructions or contact seller for details") and put it in the description instead.

A second chance offer though can only be sent when a buyer has already bid. If a buyer bids and then loses the auction to a different bidder then the seller can send a SCO that links back to the original auction.

Therefore the buyer was as committed as soon as she accepted the SCO as she had entered a bid on the original auction, the seller didn't just send her a SCO out of the blue.

Soo

bs7

soolin wrote:

A second chance offer though can only be sent when a buyer has already bid. If a buyer bids and then loses the auction to a different bidder then the seller can send a SCO that links back to the original auction.

Therefore the buyer was as committed as soon as she accepted the SCO as she had entered a bid on the original auction, the seller didn't just send her a SCO out of the blue.

Indeed, but it is possible to hit the "Place Bid" button without scrolling down to check the precise details of the postage.
I'm not saying it's the smart thing to do (in fact, quite the opposite) - i'm just saying it's possible (and quite feasible) for someone to bid on such an auction without ever seeing the price the seller is charging for the postage. Thus, it may not necessarily be "extremely obvious".

soolin

You don't have to bid though on a SCO, it just tells you the terms and item etc is the same as the original auction and you can either buy or ignore.

You wouldn't even get the SCO unless you had bid on the auction in the first place, so if you were happy to bid it rather stands to reason you wanted the item and were happy with the terms you read when you originally placed your bid.

Soo