Request for refund for Christmas tree (soil!)

feelinggood_2

adouglasmhor wrote: »

Yes but you will have to get a recorded delivery book from the post office first, and recorded slips or labels and arrange for an uplift which will cost a lot extra. This will take ages even if you phone to order the paperwork from their business line.

I think you are very possibly entitled to a refund under distance selling legislation though.

Hmm, how frustrating about the recorded delivery. I'm not able to get to the post office, but I'll get OH to go this time, and hope that I don't have to post things again!

feelinggood_2

Email worked and I got an apology, an explanation and a full refund (cost and delivery). Very pleased!

adouglasmhor

feelinggood wrote: »

Email worked and I got an apology, an explanation and a full refund (cost and delivery). Very pleased!

Well done - sorry it was such a stressful experience for you.

Snakeeyes21

bah humbug.

Reading this thread has ruined my Christmas.

I demand compensation from the op.

carolinosourus

feelinggood wrote: »

Lady said that I really should give them more money, because the 6ft tree is worth more than the one I was supposed to get!

Lol did she really say that? Was she joking? That's incredibly cheeky considering they're the ones who messed up!