BT Broadband Speed..should be 6meg but is in fact 2 Meg

wonderfullife_2

Hi
If you router is syncing at 6mbs, and BT report that you can get upto 6mbs, then you should expect download speeds of between 4-5mbs.
It sound to me as your BRAS profile has been set to low, BT can change this.

Concerning the ongoing problems with the Data Rate staying fixed at a lot lower speed than the line sync speed, it is emerging that if your ADSL modem is re-connecting at the same or similar line sync speeds this may not always trigger an update event to occur in the BT Wholesale systems. The upshot of this is that the people whose line is very good and can sync at 8128kbps, are stuck with waiting for the three day BRAS profile updating event to occur. If after the three days your line is still giving 2Mbps performance and it is syncing at much faster rates then it is time to contact your provider.

So I would get onto BT, and ask them to check your BRAS profile.

Hope this helps

T4i

If BT have failed to provide a promised service and you are paying the full amount then I would personaly complain to http://www.offcom.org.uk/

If you do decided that enough is enough and you really arn't happy with BT then you need to make a detailed log:

Date/Time
Speed (make sure you use a BT/Yahoo speed site)

Also make a log of any phone calls/letters about your situation. I personally think some ISP's know damn well that you will never see the upper limit of your subscribed speed but go ahead with the order as it makes them richer.

I'm so glad I moved to a cable area, paying for 4MB service, I get 4.5MB 24/7. Doesnt matter wat time it is, doesnt matter how many people have BB near me, thats how BB should work.

hazeyj

Right..so I make sure Ive got me bra on before I call BT? Just kidding......will call BT now to ask to check the above. Thank yoooo.

wonderfullife_2

Hi
If BT is your isp, you can now go to this site, fill in the form, and apparently they phone you, usually within a day to discuss your problems.
It sounds to me as if BT are doing something right for once and perhaps more ISP's should take this on board.

http://www.btyahoo.com/8mbexperience

Hope this helps

hazeyj

Wow..where did you find that?

Little_John

I just carried out the BT survey thing online to see what speed they say I would be getting
Result

Good news! BT Business Broadband is available in your area with an estimated download speed up to 6.5Mbps

It isnt correct I get 5.5-6mbps the important thing is the up to in there it covers them for the fact that not everyone will get the max speed all or any of the time. The constant moaning that your not getting what your paying for I cant understand everyone is on an upto 8Mb connection the extra you pay with bt is for the additional download limit, and now all the other stuff they seem to give you as part of the packages. so saying your paying for 6mbps isnt quite correct if all you want is an upto 6mbps connection then reduce your plan to option 1.

I just noticed you now get 250 minutes with BT openzone wifi access a month which would be useful and the phone hub thing not so useful.

the reason that being further fromt he exchange make a diferernce is that the line has more chance to pick up noise, noise is bad the more noise the worse the line is and cant sustain a reliable connection, so they reduce the speed until they get a reliable connection untill the line is actually used for adsl they cant acuratly say what speed you will get this is the downside of copper wires, cable uses fiber which can offer much more bandwidth alot more than they are currently offering but they dont push it incase they get people saying you said we could get 400MB/s but im only getting 200MB/s. also what are you doing that requires a 6MB connection anyway? browsing theinternet was fine at 9.6k for a while then 33.6k and 56k they we went digital and got ISDN56k/126k and the world took off. ASDL came along and offered 256/512k and since then everyone just wants to say Ive got 8mb or 10mb some even up to 24mb but they dont need 24mb connections to find out what tesco have mispriced.

It will get to the point that we will have huge bundles of fibre poping up everywhere to take the extra bandwidth that everyone wants if you really need a fast conection go buy a satalite connection.

jnd

Have any of you raised your RWIN (RcvWindow) value from it's default. XP is normally set to 17520. I had to increase mine after my speed upgrade as I wasn't getting anything more than 2.1Mb. I'm now getting, on average, over 6Mb.

I copied from explanation to save me having to type it..... Default RWIN for broadband, is like having a tiny straw in a thick milk shake, only so much can get through the straw (line), so fast. By putting a larger straw (higher RWIN) in that same thick shake, you allow more shake (data) to come through faster, to a point that is. After which, there is no more improvement, and shake (data) can start spilling all over (packet loss). So the key is, to find an RWIN that fits your line just right.

If any of you are interested in trying this, I'll post some instructions tomorrow. Too late tonite.

nickmack

T4i wrote:

some ISP's know damn well that you will never see the upper limit of your subscribed speed but go ahead with the order as it makes them richer.

I'm afraid if you read the T&C's and find any article regarding ADSLMax speeds you'll know that virtually no one achieves the maximum quoted speed.

As you and most people know the quoted maximum is based on perfect conditions, the same as if you buy a car quoting MPG or 0-60 speeds. These are achieved under test conditions with a premium setup. You need to take figures quoted with a pinch of salt.

If the figures are way below what your line should sustain then by all means contact your provider. But make sure you have tried to eliminate other common issues regarding your PC, wiring, web traffic, etc, before you let rip at your ISP.

T4i

nickmack wrote:

I'm afraid if you read the T&C's and find any article regarding ADSLMax speeds you'll know that virtually no one achieves the maximum quoted speed.

As you and most people know the quoted maximum is based on perfect conditions, the same as if you buy a car quoting MPG or 0-60 speeds. These are achieved under test conditions with a premium setup. You need to take figures quoted with a pinch of salt.

If the figures are way below what your line should sustain then by all means contact your provider. But make sure you have tried to eliminate other common issues regarding your PC, wiring, web traffic, etc, before you let rip at your ISP.

BIG difference between 2MB and 6MB. If I was paying for 6MB and only getting 2MB I'd be very angry....

If you get 4MB during peak times then I would be happier, but 2MB from a 6MB service is not on!

nickmack

T4i wrote:

BIG difference between 2MB and 6MB. If I was paying for 6MB and only getting 2MB I'd be very angry....

If you get 4MB during peak times then I would be happier, but 2MB from a 6MB service is not on!

I can't make this any clearer. If it's ADSLMax, the quoted speed is the theoretical maximum. You unlikely find in any ADSLMax contract that you will get any guaranteed speed (maybe a min of 512Kb).

All of these 6Mb, 4Mb and 2Mb people are quoting are line rates, they are not download speeds! Unless your modem is synching at 2Mb then it's unlikely a problem specific to your BB.

The ISP may tell you that after line tests, you should connect at 6Mb, but this has little relation to actual download speeds. The OP and others have not specified how they're testing download speeds or indeed whether their modems are synching at 6Mb. For anyone knows they could be experiencing traffic shaping by using certain services.

In many cases, you don't pay any more than you did on your old BB service anyway, in fact mine was reduced by £1/month when I switched to ADSLMax.