advice on injury in a store

gordikin

Mother or wife???!!

Anihilator

GentleGiant wrote: »

she was pushed by a girl moving items around the store via a tall trolly - the female member of staff did not ensure the area was clear and my wife and her back to her and the trolly at the time - so the first thing that she knew was when she was being shoved into shop unit hurting her lower back and legs.

She returned home and wa very upset and her neighbour had to calm her down as she was still in a state of shock.

The member of staff had been previously laughing with a colleague, so clearly her mind was on something else.

My mother was not offered assistance at the time, I think she wandered off still in pain - but also rather dazed by the who affair.

My dissapointment comes in the rather poor letter sent as much as anything - which smacks of 'we do not really care'.

Tbh I think its questionable that anyone legally did anything wrong here.

An apology seems fair. why do a few minor mistakes matter. You have the apology. Move on

Ivory_Tinkler

Did the accident get recorded in store at the time (was in entered into an accident book for instance)?

pendulum

hothothot wrote: »

You may be entitled to compensation

That will get the OP all excited! KaChing! Just what you wanted to hear, eh OP?

GentleGiant_2

gordikin wrote: »

Mother or wife???!!

pendulum wrote: »

I'm noticing a pattern!
People receive a letter of apology, but they nit-pick and dream up reasons why the apology isn't adequate - because what they really want is money instead! COMPENSAYSHUN!

no - not at all - however I was expecting a proper reply.

gordikin wrote: »

Mother or wife???!!

Sorry - wife walked in as I was typing LOL

Anihilator wrote: »

Tbh I think its questionable that anyone legally did anything wrong here.

An apology seems fair. why do a few minor mistakes matter. You have the apology. Move on

no problems then, thanks.

Ivory_Tinkler wrote: »

Did the accident get recorded in store at the time (was in entered into an accident book for instance)?

No she reported it to another member of staff and the original girl said 'oops, sorry' - but nobody suggested that.

Probably best let it drop in hindsight - accidents happen.

GentleGiant_2

pendulum wrote: »

That will get the OP all excited! KaChing! Just what you wanted to hear, eh OP?

Not sure - really whether to complain to the HO or find the real store manager and complain to him/her - after all they might not even be aware, or simply to let it ride.

brettcta

it always raises a chuckle, usually out of desperation, when something minor happens to someone in a shop and they go off like a paranoid buckaroo demanding compo

Dave101t

Am i in the minority here? turn your back to a big tall trolley with supermarket monkeys on the loose, thats a recipe for disaster and the mothers fault equally, tho there isnt actually 'fault' to be apportioned here, without being witness.

Ivory_Tinkler

Depending on how long ago the accident happened and how badly injured your mother was, you could send a recorded delivery letter to the store to report the accident, ask them to record it on their records and ask for the name of their insurers at the same time. Then, if you feel it is worth pursuing, you could seek legal advice with a view to claiming compensation. If however, you just wish for an apology from the store then I would be inclined to ring the head office to complain about the shoddy letter you received and ask them to follow it up with a proper one.

brettcta

dave101t, please explain the term 'supermarket monkeys'