Morrisons refuse to refund unopened Champanges

Lip_Stick

olly300 wrote: »

No need to be rude.

Some people don't shop like that.

They hunt out the cheapest deal they can find quickly then buy it.

If they then find something cheaper they don't bother returning it or trying to return it due to the hassle involved costing them time and money - lots of people I know work over 10 hour days not including travel to and from work.

Now, I'd apologise for being rude if the person I quoted wasn't rude to a new member in the first place. The way that person spoke, was that it was beyond contempt that someone should return something when they were well within their rights to do so, and not because of inconvenience, in the way you describe.

bryanb

Lip_Stick wrote: »

Surely Morrisons do have to refund the OP if their terms and conditions do not state otherwise?

No, they probably trade under the sale of goods act. Quite normal really.

shellsuit

KimYeovil wrote: »

Well done, Morrison's.

What a ridiculous original post. And he even has the temerity to post it in the Consumer Rights section.

Well done, Kim.

The OP is a new member ~ what a lovely welcome you have shown them. :rolleyes:

(I wouldn't have expected any less though)

Lip_Stick

bryanb wrote: »

No, they probably trade under the sale of goods act. Quite normal really.

Yes it's normal to trade under the SOGA, but it's also pretty normal to offer additional rights too which must be adhered to, if so. Although, not particularly sure on Morrisons with it being a supermarket. As I said, depends on their T&Cs.

Antispam

NO I haven't, so I must be a fool

How can I be a liar I was informing the OP of the consumer law

Lip_Stick wrote: »

You've never taken an item back because it's cheaper elsewhere or you've found a better alternative? Even if it's within your rights? You're either a liar, or a fool.

bryanb

Lip_Stick wrote: »

Yes it's normal to trade under the SOGA, but it's also pretty normal to offer additional rights too which must be adhered to, if so. Although, not particularly sure on Morrisons with it being a supermarket. As I said, depends on their T&Cs.

You said their t&cs have to state otherwise - They don't!

pmduk

If you had asked at the time of purchase then it would have formed part of the contract. In the circumastances as you have described it's at their discretion, which unfortunately isn't in your favour. Remember their "help" when choosing where to shop in future.

Lip_Stick

bryanb wrote: »

You said their t&cs have to state otherwise - They don't!

Shops must conform to the SOGA. Shops can also offer additional rights to those. If something is exempt from those rights, then it should be stated in their T&Cs, or a disclaimer included in the notices for the additional rights.

Lip_Stick

Antispam wrote: »

NO I haven't, so I must be a fool

How can I be a liar I was informing the OP of the consumer law

You think this is giving information re: consumer law?

Antispam wrote: »

And you were lucky to get one

I think your take the Mick expecting a refund on goods that arent faulty mealy because you found a better deal

ben500

Lip_Stick wrote: »

Shops must conform to the SOGA. Shops can also offer additional rights to those. If something is exempt from those rights, then it should be stated in their T&Cs, or a disclaimer included in the notices for the additional rights.

What additional rights are you referring to exactly? There is no right to return goods merely because you have changed your mind unless of course the store specifically states you can which is not the case here, you are clearly misunderstanding the situation.