18185 Local Calls Mischarging

Stompa

I've just tried (using 18185) phoning a local UK landline number (that I've called hundreds of times before) and the announcement at the start of the call is telling me that it costs 10p per minute (rather than the usual 'this is a free phone call'). Is anybody else getting this?

Thanks

Heinz

Yes. Same here. "Zero p per minute" has been replaced with "Ten p per minute."

Slim

Same with me and I can't get through to the numbers dialled.

I've checked on their web site and it still shows zero pence per minute.

barak

I've just had the 10p per minute message too.

Heinz

However, on checking my online calls record, a 25 minute call earlier this morning only cost the correct 5p.

I've sent a message to 'Customer Services' via the web form on www.18185.co.uk and another via the web form on www.call1899.co.uk but am not holding my breath.

1899 has the same fault but, strangely, 18866 does not.

Stompa

Heinz wrote: »

However, on checking my online calls record, a 25 minute calls this morning only cost the correct 5p.

OK thanks for checking. I've reported the error to them, I don't know what the chances are of getting a response from them.

Richard123

This seems to have just started about midday.

A call at 11:41 was charged correctly (5p connection charge).
A call at 12:18 was 10p per minute plus the 5p connection charge.

barak

Richard123 wrote: »

This seems to have just started about midday.

A call at 11:41 was charged correctly (5p connection charge).
A call at 12:18 was 10p per minute plus the 5p connection charge.

That seems right - my first call today at 1150hrs was charged at 65p. for nearly 6 minutes.

As Heinz says 18866 is still saying 'Zero pence per minute'.

Stompa

Richard123 wrote: »

A call at 12:18 was 10p per minute plus the 5p connection charge.

Sounds like it may be worth switching to 18866 until they've sorted this one out, rather than having to rely on them correcting the billing at some point.

TraySelect

I've had a 1minute 33s call charged out to me at 25 pence on 18185 at 12.30pm today.
As others are finding, the connection message says '10 pence a minute'.

I'm with BT - are they stopping access to 18185?

Stompa

TraySelect wrote: »

I've had a 1minute 33s call charged out to me at 25 pence on 18185 at 12.30pm today.
As others are finding, the connection message says '10 pence a minute'.

I'm with BT - are they stopping access to 18185?

I wouldn't have thought so. The announcement is surely originating from 18185 rather than BT?