Regarding Dawnylous Post ........

nicolefrenzy

yep me 2 happy to send an email will keep an eye on the thread really hope you get it sorted.xx

dawnylou

I also had the same response to my email so fingers crossed!!

glowgirl_2

dawnylou, just read this thread, best of luck hun to you and your mum:)

Tulip

Just read the thread.Good Luck Dawny to you and your Mum.


Katie

BBTHREE

Hi Dawnylou

I have been wondering where the original thread we all posted on vanished to. Thank Toniq for resurrecting this.

Good luck with everything, as I said (on the deleted post) if you need or want anything PM me.

All sounds good though, and it looks like Asda will do the right thing :T

toniq

Fingers crossed they do the right thing, or they will have hundreds of mse emails to deal with!!!! xxxxxxx

toomanykids

Well done Dawnylou for coming on here in the first place, I know its not easy asking for help :T:T:T:T And big, big thanks to toniq for taking this and being outraged and running with it :T:T:T:T you are one in a million :D:D

Blessings to your mum Dawnylou and your dad, what an awful experience.

I'll be more than happy to write to Asda, lets keep everything crossed that People Power works again :D:D

minerva123

Count me in too. Only too happy to send an email.
Horrible thing to happen to your Mum and she is lucky to have you as her daughter x :xmassmile

Lets hope this is resolved quickly and you and your family have a very Happy Christmas.

dementedhousewife

And Me !...
These Supermarkets should realise its us public that keep them in business!!!!

dawnylou

Thanks again for the support

Had another email today from the directors office:

Thank you for your e-mail to Andy Bond. As part of Andy's directorate team, I'm available on his behalf to investigate and respond to any customer issues.

I'm very sorry to hear your mum was mugged and her ASDA gift card was stolen. I can understand how upsetting this will have been for her with it been so near Christmas.

When the savings cards are given we advise customers to register the card and keep all receipts of the values added. I'm disappointed to see you mum never registered her card.

Does your mum have any receipts showing any transactions on the card? we can get the gift card number from the receipt.

I look forward to hearing back from you.

I replied to advise Mam doesn't have any receipts but got an autoreply stating out of office until Monday 14th Dec.

However I am interested to hear - how many of you have been told to register your saving card, how to do so and to keep all receipts?? Just out of curiousity?