Naked wines - watch your bank account

LugusLuna

rsykes2000 wrote: »

Another case of not reading what they are doing then coming on here crying 'scam' 'theft' etc...

No, you are dead wrong! I operate a successful website and I know that website operators can exploit basic principles of human behavior to abid by the letter of the law while blatantly ripping off consumers by publishing disclaimers and other important purchase-related information in ways that users are hardly ever going to notice. It's the same principle that allows illusionists to be such effective entertainers, and allows street scam artists to con people out of their money. It's called "misdirection". Naked Wines pursues this approach aggressively and, once you tune into it, blatantly.

They are current running a scam where they include a voucher, typically £40 or £60--there may be other versions, the amount doesn't matter to them because the discount costs them nothing. In this scam you take the very appealing and legitamate looking voucher to their site, click on a link for customers with vouchers, and are taken through a purchase path that makes it look like you are getting five bottles of wine that normally cost just under £50 for nothing except the shipping, since you have a £60 voucher. But once they have your credit card information you get a receipt saying you have just paid £49.98 (what the wines would cost anyway with no discount if you bought them anywhere else). Their system automatically adds whatever discount they have led you to believe you have onto the cost of the wines, so they get their full payment. It's blatant fraud.

LugusLuna

...and I frankly do not believe that the positive responses on here are not by people associated with Naked Wines. "Stuffing" forums to undermine consumer warnings is a common practice of online scams. Just because someone says they are not an employee, means nothing.

And the way the £20 "top up" is presented in the Angle purchase path on the site is not clear at all that it comes out of your bank account, it is presented as if it is a promotional amount they just add to your account in response to a purchase.

LugusLuna

BTW: I have reported them to the ASA and encourage anyone else who has had bad experiences with them to do the same. I can't include a URL, but you can just Google (UK) "UK Advertising Standards Authority" and then follow the first result that is returned.

Sophie4120

LugusLuna wrote: »

...and I frankly do not believe that the positive responses on here are not by people associated with Naked Wines. "Stuffing" forums to undermine consumer warnings is a common practice of online scams. Just because someone says they are not an employee, means nothing.

Frankly, I can only assume you signed up only to complain because you are a disgruntled competitor. Only 3 posts? All complaining about Naked Wines? It's a common practice by competing businesses you know. Claiming you aren't a competitor will of course mean nothing

vuvuzela

LugusLuna wrote: »

No, you are dead wrong! I operate a successful website and I know that website operators can exploit basic principles of human behavior to abid by the letter of the law while blatantly ripping off consumers by publishing disclaimers and other important purchase-related information in ways that users are hardly ever going to notice. It's the same principle that allows illusionists to be such effective entertainers, and allows street scam artists to con people out of their money. It's called "misdirection". Naked Wines pursues this approach aggressively and, once you tune into it, blatantly.

They are current running a scam where they include a voucher, typically £40 or £60--there may be other versions, the amount doesn't matter to them because the discount costs them nothing. In this scam you take the very appealing and legitamate looking voucher to their site, click on a link for customers with vouchers, and are taken through a purchase path that makes it look like you are getting five bottles of wine that normally cost just under £50 for nothing except the shipping, since you have a £60 voucher. But once they have your credit card information you get a receipt saying you have just paid £49.98 (what the wines would cost anyway with no discount if you bought them anywhere else). Their system automatically adds whatever discount they have led you to believe you have onto the cost of the wines, so they get their full payment. It's blatant fraud.

Ripping off, misdirection, scam, scam, fraud. I hope you have decent lawyers

LugusLuna wrote: »

...and I frankly do not believe that the positive responses on here are not by people associated with Naked Wines. "Stuffing" forums to undermine consumer warnings is a common practice of online scams. Just because someone says they are not an employee, means nothing.

And the way the £20 "top up" is presented in the Angle purchase path on the site is not clear at all that it comes out of your bank account, it is presented as if it is a promotional amount they just add to your account in response to a purchase.

If you think people on here who have either used them or actually READ the website to see what people are whining about signing up for are employees, well all I can say is your anti-paranoia pills aren't strong enough and I suggest you up the dose. It's the classic response on here - I don't like what you say - YOU MUST WORK FOR THEM. Not sure how many companies I've been accused of working for now, but I work for no company.
The 'angel' thing is clearly presented. As above, it is obvious what happens when you sign up for it. I assume you're yet another who didn't actually read what they signed up for then is now complaining ?

LugusLuna wrote: »

BTW: I have reported them to the ASA and encourage anyone else who has had bad experiences with them to do the same. I can't include a URL, but you can just Google (UK) "UK Advertising Standards Authority" and then follow the first result that is returned.

They will laugh at you. Really, just look at the website. It is pretty clear and well laid out and in now way can a normal person of average IQ go through it and not realise what they are doing.

pelirocco

Its a while since i bought anything from naked wines , I used a voucher and i did at first sign up to be an ' Angel' , and paid x amount per month ( I can't remember what it was ) . I bought quite few cases , earnt bounus £'s to spend on more wine . I built up quite a bit of money in my account , because I didnt need to buy any more wine and they refunded every penny I had paid in that was unspent ( of course I loss the bonus £'s ) I fail to see where the scam is ?

Tempted to go back and have a look what they have on sale lol

pelirocco

LugusLuna wrote: »

No, you are dead wrong! I operate a successful website and I know that website operators can exploit basic principles of human behavior to abid by the letter of the law while blatantly ripping off consumers by publishing disclaimers and other important purchase-related information in ways that users are hardly ever going to notice. It's the same principle that allows illusionists to be such effective entertainers, and allows street scam artists to con people out of their money. It's called "misdirection". Naked Wines pursues this approach aggressively and, once you tune into it, blatantly.

They are current running a scam where they include a voucher, typically £40 or £60--there may be other versions, the amount doesn't matter to them because the discount costs them nothing. In this scam you take the very appealing and legitamate looking voucher to their site, click on a link for customers with vouchers, and are taken through a purchase path that makes it look like you are getting five bottles of wine that normally cost just under £50 for nothing except the shipping, since you have a £60 voucher. But once they have your credit card information you get a receipt saying you have just paid £49.98 (what the wines would cost anyway with no discount if you bought them anywhere else). Their system automatically adds whatever discount they have led you to believe you have onto the cost of the wines, so they get their full payment. It's blatant fraud.

You obviously run a web site where no one can read then


Knowing that our readers enjoy a glass of wine or two and to celebrate the UK's first online farmers' market for wine, we've teamed up with Naked Wines to offer all our readers a £50 voucher valid against any case worth £89.99 or more, making Naked Wines that bit tastier


This is one voucher I have found on the web , I would hazard a guess they all have similar , if not exactly the same terms


5 bottles in a case?

Azari

LugusLuna wrote: »

They are current running a scam where they include a voucher, typically £40 or £60--there may be other versions, the amount doesn't matter to them because the discount costs them nothing. In this scam you take the very appealing and legitamate looking voucher to their site, click on a link for customers with vouchers, and are taken through a purchase path that makes it look like you are getting five bottles of wine that normally cost just under £50 for nothing except the shipping, since you have a £60 voucher. But once they have your credit card information you get a receipt saying you have just paid £49.98 (what the wines would cost anyway with no discount if you bought them anywhere else). Their system automatically adds whatever discount they have led you to believe you have onto the cost of the wines, so they get their full payment. It's blatant fraud.

This is plain wrong.

I signed up yesterday and whilst I find the site a bit of a nightmare for various reasons this certainly didn't happen. The cost of the wines was very clear before I did anything with the voucher and didn't change when the voucher was added.

I do agree that the site isn't technically the greatest but it certainly isn't a fraud.

mountainofdebt

In fairness to NW even if you do try to buy wines using a voucher and are an angel, they give you the option of either buying the wines at non-angel prices with the voucher or at angel prices without the voucher.

EdGasket

Just buy from Tescos and save yourselves all this hassle!