M&S price glitch: 75% off alcohol gifts!

Real_Toothfairy

aliasojo wrote: »

OK...I suspect a number of people would tell you that it was a glitch and to forget about it...BUT....if it were me, I'd be emailing them simply because of the unfairness. I'd point out that hundreds of people were sent their order and ask why they appear to have a different policy at different times and with different people.

I dont think you'll get your order re-instated but you may get a goodwill gesture of some sort.

Poor show on M&S's part though. Given how many people have had their orders sent, it seems very unfair to cancel some because of the price error.

I'm sorry, you must feel pretty annoyed right now.

Was just about to say the same thing!! I would contact M&S aswell.....u never know u might get something out of it.

lawlorlane

aliasojo wrote: »

OK...I suspect a number of people would tell you that it was a glitch and to forget about it...BUT....if it were me, I'd be emailing them simply because of the unfairness. I'd point out that hundreds of people were sent their order and ask why they appear to have a different policy at different times and with different people.

I dont think you'll get your order re-instated but you may get a goodwill gesture of some sort.

Poor show on M&S's part though. Given how many people have had their orders sent, it seems very unfair to cancel some because of the price error.

I'm sorry, you must feel pretty annoyed right now.

But they might ask how she knows hundreds of people were sent thier orders and what times and dates etc.....

It is unfair tho and I would be pee'd off if it were me *(which it still could be!! :eek:).

Chopstheduck

Sorry I haven't read the whole thread, but I had a similar issue to some other posters with altered card details so the card was declined. When I logged in to change the details the order had been amended so that the discount no longer applied.


I emailed complaining to them. They are denying altering the card details, as this would be against the data protection act apparently. (Maybe I should take that further!) However, they have agreed to adding the 10% code back on again, so some success!

FluffyFiFi

My delivery arrived today, £98 worth for £8.23 (and I went through TopCashBack). I had three boxes of the wine sets which came in lovely wooden cases, one case was slightly damaged and one bottle of wine is leaking so will have to have that for myself:)

My only weired eating thing is with peanuts, I have to break them in half to see the rabbit inside - if you've never done it have a look.

jaytin

It doesn't seem right that some people's little piffly orders get cancelled and other people's really big orders get delivered, especially the ones that went through for just the postage cost, is it due to items being out of stock? I expected my order to arrive today but it looks like it won't be until tomorrow now.

DuWolf

Dear Customer

Thank you for shopping online.

We are sorry to inform you that, due to a pricing and promotion error on our website we are unable to fulfil your recent order and it has now been cancelled. Please accept our sincere apologies for any disappointment and inconvenience this has caused. Please refer to our terms and conditions on our website and in your order confirmation email.

If you have any questions about your order, you can contact us by using the following link http://www.marksandspencer.com/contactus, or call us on 0845 609 0200. If you are calling from overseas please call +44 1925 672 317.

Once again, we offer our sincere apologies and look forward to you shopping with us again soon.

Kind regards

Marks & Spencer Customer Services

Guess I missed out ,
ordered 02/12/2009,then email delayed delivery to 14th , just recieved Cancellation email 5min ago

xinran

How excited am I!!!!:j:

Status just changed:

Despatching Soon

Delivery Estimate: 14 December 2009
Order Total: £84.00TAKE VAT: £1.71Spend & Save Dec: £10.47Food Gifts: £20.1310% off: £7.94Gift Promo: £40.25Despatch Total:£3.50

austin

ben500 wrote: »

Both my orders now dispatched, one received less than ten mins ago.

Here's something gooey

looks like one of my yorkshire puddings..

zzzLazyDaisy

My parcel arrived today. Two of the boxed wine sets for under a tenner. I am well pleased! I did half think to myself that I should have made a bigger order, but I worked on the premise that if they charged me the full amount it wouldn't drop me in the messy stuff

They seem to be intact, but I must admit that I have put them away without checking them too closely, so I'll go back and have a look now just in case I *need* to drink anything :rolleyes:

chokkers

lawlorlane wrote: »

But they might ask how she knows hundreds of people were sent thier orders and what times and dates etc.....

It is unfair tho and I would be pee'd off if it were me *(which it still could be!! :eek:).

Couldn't those who have received the emails ring/email and say they think it is unfair that their orders aren't being honoured as they have 'a couple of friends' who ordered similar items at a similar time and their orders have been sent out.......M&S dont have to know that the couple of friends, amounts to a couple of hundred odd random people online now do they?