BT Connection Charges (merged threads)

dc

One of the BAD points about BT's installation charge is that no account is made of the phone line you left behind, which is a cash cow for BT to milk.

I got so fed up of moving round the country, installing phones where there had been none and leaving BT with an income, only to face the hefty installation charges time and time again, whilst watching BT's profits rocket.
I went to Cabletel 12 years ago, no regrets so far, and free installation time and time again. Now Barclay Knapp has left possibly time to move again.

ooo000ooo

dc wrote:

One of the BAD points about BT's installation charge is that no account is made of the phone line you left behind, which is a cash cow for BT to milk.

QUOTE]

There's nothing to stop you insisting that the line is completely removed when you request disconnection.

bmcws

Not quite sure about those posts actaully defending BT's reconnection charges... some of these posts have costings of the 'hardware' that BT incur putting a new line in (which misses the point, cos, for the case of reconnections at least, the 'hardware' is already there). I wonder where these figures come from... suspicious... I think I know to whom all of these 'reconnection' fees are being paid And the 125 quid is not a drop in the ocean for those renting rather than buying (like me)... and even if the house is bought outright and the 125 quid is small comapred to the cost of the house: This is a money saving forum! Don't grumble about people wanting to save money!!! Stop defending BT (unless you're working for them, in which case you should state that you're their representative or better yet, get transferred into a job where you're actually trying to help the customer and not helping to try to fleece the customer)!!!

Heinz

bmcws wrote:

Stop defending BT (unless you're working for them, in which case you should state that you're their representative or better yet, get transferred into a job where you're actually trying to help the customer and not helping to try to fleece the customer)!!!

Thanks for that. Your other post's interesting too.

DonnyDave

bmcws wrote:

... Stop defending BT (unless you're working for them, in which case you should state that you're their representative or better yet, get transferred into a job where you're actually trying to help the customer and not helping to try to fleece the customer)!!!

You seem to have the knife out for BT. Why do you think that it owes you a service? Do you really expect something for nothing?

bmcws

DonnyDave wrote:

You seem to have the knife out for BT. Why do you think that it owes you a service? Do you really expect something for nothing?

OK, I'm not happy about BT but my last post was meant to be just slightly tongue-in-cheek. The problem is that BT still has the attitude of a monopoly... if it is a nationalised industry, well we just have to live with it: but now it's privatised, the consumer has lots of power: if we just lay back and let them say to us "it costs what it costs, so shut up", then they just won't be competitive. Now that the telcoms market is becoming more open, they will really need to heed some of these compliants: we're actually helping BT, not trying to hinder them! BT needs to get unstuck from the past and look to the future. (Tell your boss that! just joking)

And oh, yes, I have shares in BT so it's in my interests for them to do well (at the same time as keeping the customer happy).

burgers3

just phoned BT & got my new house connected for free nowt not a thing.But (& there is always a But), i have changed to a buisness line & im with them for 3 years but i think thats a small price to pay

normanmark

bmcws wrote:

OK, I'm not happy about BT but my last post was meant to be just slightly tongue-in-cheek. The problem is that BT still has the attitude of a monopoly... if it is a nationalised industry, well we just have to live with it: but now it's privatised, the consumer has lots of power: if we just lay back and let them say to us "it costs what it costs, so shut up", then they just won't be competitive. Now that the telcoms market is becoming more open, they will really need to heed some of these compliants: we're actually helping BT, not trying to hinder them! BT needs to get unstuck from the past and look to the future. (Tell your boss that! just joking)

And oh, yes, I have shares in BT so it's in my interests for them to do well (at the same time as keeping the customer happy).

BT Will still be competitive no matter what, do you complain at the price of a builders job for their time & labour? Of course you wont be happy, but thats the price of the job. Same by BT, they're not forcing you to take a line with them. The consumer still has power, they're not backed into any corner.

hammy_the_hammer

i feel people want BT to be this new go-getting privatised company when it suits a certain scenario and the old monopoly GPO type company when an alternative scenario develops

normanmark

hammy_the_hammer wrote:

i feel people want BT to be this new go-getting privatised company when it suits a certain scenario and the old monopoly GPO type company when an alternative scenario develops

exactly!! usually want the latter when another company acts like the former!! :rolleyes: