BT Connection Charges (merged threads)

bylromarha

Thanks all for putting reality on this for me.

Was expecting to pay £99 connection to my new house to BT next week, cost rose 1st june to £125.

NTL cable is laid to the house as well, but I refuse to give NTL my money as they treated my friend really badly when he worked for them.

Yes, the BT cost isn't pretty, but you're right, in the scheme of things it isn't a major cost when you look at the house purchase as a whole.

clylbw

I am moving into another flat and need to have the phone line reconnected. However, according to the representative at BT, the line has been inactive for a while, an engineer will have to come and there will be a £124.98 reconnection charge. :eek:

I work from home, and phone and ADSL services are a must. But is there any way to avoid this £124.98 reconnection charge? It is really difficulty to swallow.

macminiuser

If you get in quick (before the 1st July) I think bulldog are still installing new lines for a quid. (but you might have to wait a few months for them to actually get round to doing it and you will lose the right to choose your broadband provider as you have to take it with them.)

ahrimaniac

'However, according to the representative at BT, the line has been inactive for a while, an engineer will have to come and there will be a £124.98 reconnection charge.'

No, the engineer will visit your house. Only if he needs to actually do work on the line, ie, fix cables to walls and put boxes on, will there be a reconnection fee. If everything is in good nick, then you won't be liable to pay. It's not automatic.

Telephone_expert

utilitybroker wrote:

We are talking here about a new build. Name another company that will provide service to a new build apart from BT or Cable.

that is for any premises even new built, thats the cost for a new line installation, coneection and everything.

lineman_2

The only company liscensed to work on the telephone network in the UK are Openreach or one of its contractors. The only exception that I am aware of is in Hull with Kingston communications.

Ashe_2

lucky33 wrote:

I have recently moved into a new property that has a BT box etc but when I called to tell them I was moving and ask to be connected up they said I was looking at about 135.00 even though the box ans everything was there, does anyone have any ideas on how to get around this please? there is no NTL and my mobile has little signal and can't change it.

Im have exactly the same problem. Trying to get my landlord to pay but he is having none of it!! After paying this £135 then is the £11 a month line rental then its then £17 or whatever a month for actual broadband. dont care if people think im being tight, that fee is a joke.

i know me and lucky33 are unluckly being the first people to move in but it annoys me that the next people will only have to pay a small fee or even a free reconnection. JOKe!

Donnailli

I'm about to move into a new build property so it looks like I'll be paying BT the £125 connection fee but the thing which has made me the most annoyed is that BT have said that I must then be locked into their line rental and broadband for 12 months (at around £40 a month for what I want). This just doesn't seem right to me. I've spoken to Talk Talk who I wanted to take my business to (at around £20 a month) and they also said that I've gotta stay with BT for 12 months. WHAT!

Heinz

It's part of the contract that you'd be tied to BT for line rental for 12 months after a new installation but I'm not aware that applies to BB too.

I think it's just that, if you take BT's BB, you are tied to them for 12 months for that but, if you just have the landline installed, you can sign with any ISP for the BB.

Donnailli

Ok. It was probably the way they worded it. I'll check again on the broadband. So if I go with the £11 BT line rental I should be able to go elsewhere for the broadband. Does the broadband automatically get connected with the £125 fee? Will I need anything else set up when I go elsewhere? Can another company get me on broadband straight away while I continue to be on BT's line retail? Companies are talking to me about paying a cancellation fee to get out of BT etc. Do BT need to know that I require Broadband. So many questions! A dummies guide and any recommendations would be greatly appreciated!