BT Connection Charges (merged threads)

herdeep

Drunkstar wrote: »

Unless it was LLU.

I know the answer is some there but every one has their own specific problems.Had a BT line,for a long time,let the place to tenants who went over to Virgin. The tenants are leaving end of this month,I want to move back to BT,looks I have to pay £124!!!!.
The house has a seperate BT line for the manned alarm system,will this help?

misswig

Hi Hope anyne can give me some advice on behalfof my brother

Him and his girlfriend moved into their own home 2 weeks ago. the previous owners had moved ou 10 days previously.

They have always had a dial tone on their landline however have not got around to obtaiing there number . When they contacted BT yesterday they were told that an engineer would be required to come around to do some work on the line before they could have a landline. This was going to be £120 plus VAT. My brother argued that tey had a dialtone so they were connected somewhere and why did they need an engineer to come around. At this pont the BT lady got really stroppy and refused to check to see if the line was still active or not and my brother ended up telling her to forget it for now.

My brother and his girlfriend are aware that they will have to pay a connection fee due to the timelapse in the previous owner moving out and them requesting a landline however why would they need an engineer to come around when they have a dialtone (they have tried ringing out but they get a prerecorded message saying that outgoing calls are not available) and suely £120+VAT seems a little excessive.

Any suggestions or advice would be welcome. Many thanks

tomhill

I'm so peeved at having to pay this reconnection charge that I'm considering joining a mobile broadband company instead. Anybody know how good they are? For instance the 3 £15 a month deal looks pretty good. I'm slightly the quality of 3 network and I know it will be slower but the £125 reconnection charge is ridiculous ... especially since our landlords have a nasty tendency of selling their houses every 6 to 12 months.

espresso

Keep ringing BT until you speak to a non stroppy, more helpful operator. I don't see why you should have to pay if it was working recently and you have dial tone!

Paragon

I am moving into a new rented flat next week so I called BT to tell them.

I was shocked to discover that because the current tennant has a BT Business line it will cost me £124 to have a new residential line installed before I can transfer my line and broadband. This seems ridiculous but I can't see a way around it.

The annoying thing is that I lived there last year and had a BT residential line then, but now it appears to have physically been removed and needs an engineer to put it back in?

Has anyone eles come across this problem or any suggestions about how to avaoid this charge?

aerostar

There is no difference in the line wiring connections residential/business.

All business lines pay extra for the service as that gives them priority on repairs etc.

BT do not/should not remove the line to change it from residential to business and vice versa.

If the line is in the flat and is currently designated a business line, then the current tenant must cancel his line when he moves out. You have all the wiring back to the exchange, there should be no reason for an engineer to visit the premises, and I think you should be able to take it over for less than £124.

Keep pressing BT, they may have misunderstood!

some info here
http://www.serviceview.bt.com/list/Public/current/Exch_Lines_boo/0002_d0e63.htm

gromit69

Something I found out about (albeit about 2 weeks too late) was how to get your line connected for free. This is if you want to move a line back from and LLU provider (e.g. Talktalk, Bulldog, etc) to BT.

Apparently, you will need to talk to BT provisioning (number on the BT website) and ask for your line to be "Returned to Doner" (RTD).
This process should be free and removes any LLU equipment from the line, giving the line back to BT. This should then allow you to get a line re-enabled without having to pay the £125 re-connection charge.

I've mislaid my source at the moment, but it was taken from the thinkbroadband forums (www.thinkbroadband.com). I'll link to the advice once I find it.

Please note that I haven't tried this - I had to pay the £125!

http://bbs.adslguide.org.uk/showflat.php?Cat=&Board=bt&Number=3132920

rustyg

I planned to spend a few months abroad so rang up BT to give them 30 days notice so that I wouldn't have to pay line rental when I was away. The house was to be left empty so a phone line wasn't needed.

I am having to return after two months away due to personal circumstances (family member became ill). Will I have to pay a reconnection charge? Will it be £125 or is it negotiable? It seems a bit steep because all the wiring etc is already installed so it won't require an engineer to visit.

Any views?

Thanks - Rusty

hammy_the_hammer

i really wouldn't have bothered to do this with all the pitfalls you could encounter just to save 30 quid.

espresso

According to this BT price list, there is no charge for:

"Take-over of service where no changes to internal or external wiring are required".