BT Connection Charges (merged threads)

marzl

thanks robbie., i tried to send my account but i cant go through. i got having outgoing error.
can i send it here..?
one more thing, i just want to ask and more advise.., which where i can save. to accecpt the charges which contract for 12 months., or the 18 months with free connection charges but no opt special discount.? i dont have an edia this opt special discount of bt.
but if the bt can just activate it wihout charges it would be greatful to me. hopefuly
thanks alot for your help..,

BT_company_representative

Hi paintsplattered

Sorry to read you had so many problems when trying to get this offer. Glad to see one of my colleagues in our Customer Options Team was able to help. Thanks to the advice from the forum users here.

Should you have any issues like this in the future drop us a pm on here and we'll happily assist.

Stuart

limota

The time of 8am - 1p.m slot for a BT engineer to turn up today to install a new socket in my house was a WASTEFUL day. My son had been in all day to have this done before travelling back to Oxford. I had been calling him literally on the hour to ensure that the Engineer had access. As at 1p.m. there was no sign of any engineer, i called the free number and to my amazement, the Engineer had been and gone at 10 leaving us a card of no-one at home (well, there is no card left in the post) then the Engineer called my mobile number which was right by desk in the office, also no missed call or voicemail message, so which house did the Engineer turn up. BT have now given me another date of 5 October having waited since 13th September for this job to be done, with another time slot of 8a.m - 1p.m. (cant even give me a fixed time) which will mean having to take time off work, or getting my son back from Oxford. Surely BT can come back next Monday to do their job as i have no evidence of an Engineer turning up. Can you look into this for me as am so upset and mad - BT - be practical!!!:mad::mad::mad::mad::mad:

JustPassingBy

Ypaymore wrote: »

Are you sure thats correct ?

Don't forget about:

If you are billed quarterly and you don't make your minimum 30 calls a quarter, you will need to pay £20.40 (Incl. VAT) for every quarter you don't make these calls. If you are billed monthly and you don't make your minimum 10 calls a month, you will need to pay £6.80 (Incl. VAT) for every month you don't make these calls. This charge will appear in the One-off charges section.

£6.80 x 18 = £122.40.

[Deleted User]

BT Company Representative, my MiL is living in a new build which is "set-up" for BT lines to be connected but has never been connected. She has been quoted 3 different amounts for connection - £60, £80 & £120 (estimated as cannot recal exact figures). She had been offered different deals when she has called to make enquiries and each time she has spoken to someone there was no record of her previous offer.

Could you advise of the cheapest amount she would need to pay - free if possible. I have noticed a few posts where the connection charge is waived if you take an 18 month contract but couldnt find any information advertised on the BT website.

Thanks.

Altarf

http://www.serviceview.bt.com/list/public/current/Notice09_boo/FrameworkImpl337855.htm#FrameworkImpl337855

BT_company_representative

Hi subsoniccoyote, If you sign up for a 18 month contract then the connection would be free on this offer.

If you could PM me your details or send me in an email to forum.moderation.team@bt.com, i will place an order for you.

Thanks Gail

moaninmick

For BT Rep. My son has moved into a flat with a 1year lease. There is a BT phone socket but no live connection. Is there a charge for a connection for use for 1 year?

Thanks

Ypaymore

moaninmick wrote: »

For BT Rep. My son has moved into a flat with a 1year lease. There is a BT phone socket but no live connection. Is there a charge for a connection for use for 1 year?

Thanks

If the flat has had telephone service from BT in the recent past, and the wiring and socket is undamaged and the line still has dialling tone, it's likely he won't need to pay a connection charge.But where there's no suitable BT line available in the property, or there's no dialling tone on the line, there will normally be a standard connection charge to pay of £122.50 .

utilitybroker

JustPassingBy wrote: »

Don't forget about:

£6.80 x 18 = £122.40.

Is that not for customers who keep the line but dont make the minimum number of calls.

Perhaps a BT rep could address Ypaymore,s comment instead of ignoring it.