O2 iPhone users forced into paperless billing

Lifeisbutadream

Ste_C wrote: »

Printing out one sheet of paper 12 times a year is hardly a big deal is it?

I've not seen a phone bill for 5 years and have no need to.

Slightly different for business customers, but not that much.

As a business customer it is very irritating and time consuming - you have to log on, remember passwords etc. it would not be so bad if it was sent as an email - I could cope with that.

rsykes2000

Lifeisbutadream wrote: »

As a business customer it is very irritating and time consuming - you have to log on, remember passwords etc. it would not be so bad if it was sent as an email - I could cope with that.

I have to log on to check or download my Orange bill. I have just done so and timed it as I got an email yesterday saying it was ready - it takes approx 40 seconds to do that and download it to save it with the others. It's surely not that difficult to remember a password...

Ste_C

Ok, lets say it takes 3 minutes to log in and print out the invoice/front sheet.

3 minutes, 12 times a year, that's just over half an over.

As you're on this forum you clearly use the internet quite a lot anyway so it's hardly a massive diversion.

How long does it take to open an envelope, take the statment out, then dispose of the envelope? Maybe a minute?

I'm really struggling to see how this is such an ordeal.

Lifeisbutadream

It wasn't my OP - I was merely saying that I agree with the OP.

Nice to know that it can be timed exactly how long something takes me from elsewhere. Perhaps I don't want to remember hundreds of different passwords for hundreds of different things.

For the record I have lots of envelopes to open anyway and actually prefer that method.

biscit

That's your point of view. Some people have a problem with that attituede though, it's not as neutral as you seem to think it is.

Lifeisbutadream

My most humble apologies for my opinions.

biscit

That's clearly not what I meant. You are entitled to your opinions, it's just that there's nothing mean or wrong about challenging them. Indeed there is much to challenge.

Ste_C

Use the same password?

Even if it takes 10 minutes, that's still a mere 2 hours in the whole year. Nobody is that busy. And if they were, they wouldn't be idling away the day on forums like this talking to complete strangers....

Proc

Welcome to 2009.

Hopefully all companies will use some common sense and push more online billing.

2791trauts

I'm on paperless billing with Orange, I wasn't happy about it at first and phoned to complain.

The customer service rep was a bit stumped when I pointed that some customers don't have or want access to the internet and that I thought it was out of order to charge this group of people for having to receive a paper bill.