Left 4 dead 2 only £15 on xbox 360 at tescos entertainment!!!

Mihangel

my money still hasn't been refunded

laurenjade1402

i've just sent tesco a very strong email, just checked my online banking and they took the money from my account on the 2nd dec for an order they cancelled on the 30th nov. Not too bothered about not getting the game but this technically theft.

mE-mE-mE_2

Hi
Like so many of you I too received a cancellation email on the 30th Nov and on the 2nd received a refund and then the money taken after... I only checked my statement after reading this thread again

toadyfrog

I email them yesterday no reply yet, i have also emailed trading standards they have not replied yet either.

HopeAndDriftWood

I'm the same as above, cancellation email on the 30th Nov and then money taken on the 2nd. Phoned RBS to see if it was pending, but its actually gone. I'm furious Tesco knew it had been cancelled and took the money anyway, but at the call centre they keep telling me if they took payment they will dispatch, despite the cancellation.

Grr....

chunky_teddy

I have just rung the call centre 0845 6002722
to complain as i too have had my credit card charged and no refund to date
They just insist that refund was requested straight away and to leave it a few more days. It is very annoying...

mrs_angry

SaucySecrets wrote: »

I'm the same as above, cancellation email on the 30th Nov and then money taken on the 2nd. Phoned RBS to see if it was pending, but its actually gone. I'm furious Tesco knew it had been cancelled and took the money anyway, but at the call centre they keep telling me if they took payment they will dispatch, despite the cancellation.

Grr....

you are the only person who i know who has been told this information, everyone else was told money took, even after cancellation refund will come and no game will be dispatched! to be honest, if they were going to dispatch to you, you would have had the game by now!

kazzybabes

Hi, i just noticed this thread and checked my cc statement online, they have taken the money out of my account on the 28/11/09 and still havent refunded it! Thanks for saying about this as i never would have checked!

Up_For_Grabs

Just been in contact with Tescos asking where my refund was? She says that all refunds will be back in our accounts by Monday. We will see.
I was told that the payments were taken before the cancellations were issued due to a computer problem and a that a lot of people have been having trouble!!!
Don't think much of a computer system that shows an incorrect price for a game and then takes money from peoples account before cancelling the orders.
The computer also seems to be having trouble giving back the money it's taken.
Funny how it always works in their favour.
Anyone sent Tescos CEO an email of complaint yet? There is one coming his way from me.

babyx1uk3

Up_For_Grabs wrote: »

Just been in contact with Tescos asking where my refund was? She says that all refunds will be back in our accounts by Monday. We will see.
I was told that the payments were taken before the cancellations were issued due to a computer problem and a that a lot of people have been having trouble!!!
Don't think much of a computer system that shows an incorrect price for a game and then takes money from peoples account before cancelling the orders.
The computer also seems to be having trouble giving back the money it's taken.
Funny how it always works in their favour.
Anyone sent Tescos CEO an email of complaint yet? There is one coming his way from me.

I dont have the address,would you mind posting it?